Salon 119

+1 205-663-8680

149 Buck Creek Plaza B, Alabaster, AL 35007 United States of America

Open Today: Closed

Quick Facts About Salon 119

Salon 119 Place has received a mix of positive and negative comments from customers. In order to provide an analysis of its strengths and weaknesses, the comments will be examined in terms of customer satisfaction, service quality, and professionalism.

One of the strengths of Salon 119 Place is their ability to accommodate last-minute appointments and provide excellent service. Customers have praised the staff for being able to schedule an appointment quickly, even for individuals with busy schedules. This shows their flexibility and dedication to meeting customer needs. The positive feedback regarding Kali's ability to fix a previous color and create a beautiful ash blonde demonstrates the salon's expertise in hair color correction and transformation.

Another strength of the salon is the skill and expertise of their stylists. Sheena, for example, received praise for her ability to deliver a pixie cut that met the customer's expectations. The fact that the customer had always had long hair indicates that Sheena's advice and styling tips were helpful in transitioning to a new haircut. Savannah was also commended for her efficiency in cutting hair, which suggests that the stylists at Salon 119 Place are capable of providing fast and satisfactory service.

The positive feedback regarding Hailey's coloring skills further reinforces the competence of the stylists at Salon 119 Place. Customers appreciate their ability to listen to their preferences and deliver the desired results. This highlights the salon's strength in providing personalized services and understanding individual needs.

On the other hand, one of the weaknesses of Salon 119 Place is their lack of communication and professionalism. A customer had an appointment scheduled with Haley but received no notification of its cancellation, resulting in a wasted trip to the salon. The customer's frustration is understandable, as a last-minute cancellation without any notification can be seen as unprofessional. This incident indicates a need for improvement in communication and customer service practices.

Another weakness is the negative experience shared by a dissatisfied customer who felt their hair was "butchered" and drastically cut shorter than desired. This incident reflects a lack of attention to customer requests and a failure to deliver the desired outcome. Maintaining customer trust and satisfaction is crucial in the hair salon industry, and incidents like this can greatly impact a salon's reputation.

In conclusion, Salon 119 Place has strengths in terms of customer satisfaction, service quality, and expertise in hair color and styling. Customers appreciate their ability to accommodate last-minute appointments, personalized service, and the skills of certain stylists. However, the salon also has weaknesses in terms of communication and meeting customer expectations. Improvements in communication practices and attentiveness to individual preferences could help enhance the overall customer experience at Salon 119 Place.

Best TL Reviews

I travel for work and have little opportunity to get my hair done. I walked in based on reviews, and they got me an appointment for the very next day and were wonderful!! Kali fixed all of the mess that was my hair (I hadn't had it done in four months) and made a beautiful ash blonde. She also corrected my previous color. Great place and staff, highly recommended!

Sheena did a fantastic job with my hair. I was struggling to find someone who could get my new pixie cut just right and she nailed it! I’ve always had long hair that lived in a ponytail so I was grateful that she advised me on how to style it at home.

ARE YOU FREAKING KIDDING ME! I had an appt today at 5:30 with Haley, I got a phone call from a number not saved in my phone at 4:30. They did not leave a voicemail so I figured it was spam. So I drove to my appt AND THEY WERE CLOSED!!! HOW UNPROFESSIONAL CAN YOU BE?!?!?!?!? Will never use this place again. I understand if you had an emergency. BUT LEAVE A VOICEMAIL!! Never going back and never taking my kids there again! You lose a client that would tip $10 on a $14 hair cut! DO NOT GO HERE!!!

Savannah cut my hair. She is super nice! I didn't have a long wait time and she got finished I believe in less than 5 minutes. Seemed that way anyways. Definitely recommend!

Hailey did a fantastic job. I had dark brown hair and she colored it to a beautiful blonde. Highly recommend Hailey and Salon 119. They have my business.

Very nice place, nice people, good service.

Got my hair cut and highlighted today, I am always very particular on my hair and Hailey did a fantastic job!

I got butchered!!!! I asked for my hair to be cut to my shoulders, my hair is now about 3 centimeters below my ear lobes, back of my hair doesn't even touch my COLLAR OF MY SHIRT!!!!!!! I am absolutely MORTIFIED. Never EVER in 40 years has my hair EVER been this short. I will tell anyone and everyone about my horrible experience here! My hair is straight as a board and wanted an inch and a half taken off and now I'm in a bob almost, can barely put it behind me ears ???????????????? MORTIFIED!!!