Jolie Touch Nails & Spa

+1 248-879-1977

6900 Rochester Rd, Troy, MI 48085 United States of America

Open Today: -

Quick Facts About Jolie Touch Nails & Spa

Jolie Touch Nails & Spa has received a mix of positive and negative comments, which provide insights into the strengths and weaknesses of the salon.

Starting with the strengths, one of the common themes in the comments is the cleanliness of the salon. Multiple customers mentioned that the salon is clean and sterile, with proper sanitation practices in place. This is an important strength as it contributes to a safe and hygienic environment for customers.

Another strength mentioned by customers is the friendliness and welcoming nature of the staff. Many customers appreciated the warm and friendly service they received at the salon. They felt comfortable and valued as customers, which is crucial for a positive salon experience.

The skill and talent of the nail technicians is also highlighted as a strength in several comments. Customers praised the technicians for their abilities to deliver beautiful results, whether it's acrylic sets, fills, pedicures, or nail art. This reflects the expertise and professionalism of the salon's staff.

Additionally, the salon seems to offer a range of services. Customers mentioned receiving manicures, pedicures, acrylic sets, dip powder polish, and nail art. This variety of services allows customers to choose what they need and want, creating convenience and catering to different preferences.

However, there are also weaknesses that customers have highlighted in their comments. One significant weakness is the inconsistency in service quality. While some customers had positive experiences, others faced issues with the application of nail products and nail art. Complaints about crooked nails, off-center polish application, peeling nails, and nails breaking off after a short period of time indicate a lack of consistency in the quality of service provided.

Another weakness that stands out is the customer service experience. While most customers praised the friendliness and welcoming nature of the staff, there are a couple of comments that mention poor customer service. One customer felt frustrated and disappointed by the staff's response to her request for specific nail services. The lack of clear communication and unwillingness to accommodate her needs created a negative experience.

Furthermore, the comment about the owner not caring about customer satisfaction suggests a potential issue with management and a lack of emphasis on customer-centric values. This can impact the overall experience and reputation of the salon.

In conclusion, Jolie Touch Nails & Spa has strengths in terms of cleanliness, friendly service, skilled technicians, and a variety of services offered. However, there are weaknesses in terms of inconsistent service quality and potential issues with customer service and management. Addressing these weaknesses can help the salon improve its overall customer experience and reputation.

Best TL Reviews

Absolutely love this nail salon! I got my very first acrylic set and was extremely pleased with my experience! I will most definitely be coming back to get my second ever acrylic set! Very clean salon and wonderful service, the young lady who did my nails even asked if I wanted anything to drink!

Service was great! They are super friendly and welcoming. They were busy, so my nail tech Mai kept bouncing back and forth between me and another customer. Which is completely fine! My issue is how she applied the dip powder polish and acrylic tips. They are crooked on my pointer finger. The polish was applied off center to the majority of my nails. The polish reached my skin on the left side of the nail, but there’s a wide gap from my skin on the right. It’s going to look even weirder when they grow out. From afar, the nails look fine, but up close I'm pretty disappointed. My natural nails are also peeling up from the acrylic tips. One has already broken off. I got my nails done a week ago. I paid $79 including a 30% tip.

I would highly recommend coming here. I had an appointment for the 2 for pedicures. They had a nice and private area just for us. The 2 gentlemen did a fantastic job and the older guy from Vietnam had wonderful stories and great conversation. The place was very clean. I came early for my appointment for a manicure and the lady in the last chair did a great job!

My mother got a fill from Mia, and she did a wonderful job! It looks beautiful! Clean, sterile tools and sanitation practices. I got a pedicure, and the massage was the best! Not just a few minutes per leg, more like 10-15! I love Jolie, and I definitely will be back. ❤️

If I could do a no star review I would. In November I was there for a pedicure and a dip powder set before my cruise. I had been here once before with no issues and the time in November was fine but took almost 3 hours. Fast forward to time to get my nails redone today, I go back as a walk-in which seemed to confuse them. Then the lady says she can do my nails but it looks like acrylic and it cost extra. I told her I had dip and requested dip and she said it was too think for dip. She asked me who did them I pointed to the staff who did. Staff 2 comes over and says nope I didn’t do them and it looks like acrylic. Mind you I would’ve paid extra I was just trying to get my nails while I had time off from work and my daughter was with her grandparents. Staff #1 continues to tell me I don’t know what I have on my nails and it’ll be extra if I’m wrong. I still am not arguing or saying anything about the cost. Then she goes on to say well it’s probably staff 3 who did it and they’ll be back tomorrow. If I wanted to come tomorrow I would’ve come tomorrow. If you didn’t want to do my nails you could’ve just said that. I then ask so are you saying you can’t do my nails and she repeats again she will have to charge me extra for a soak off. I’m like I just want to get my nails done can you do them? She couldn’t give me a straight answer I left super frustrated with no nails being done. I will never go back or recommend them to anyone. Terrible customer service is an understatement.

Love this nail salon! Such talented nail techs who are so friendly and kind as well! Sophie did an amazing job :) Highly, highly recommend!

The service’s the offer are top of the line, clean and professional. I walked in for a manicure and pedicure and Niki took care of me. They recommend booking in advance because they do book up- but it was destiny that we met because I will be coming back! I went with a neural color on my nails and she added detail like marble and gold flakes! 5 stars and completely recommend!

It truly saddens me that my first experience at this salon was a negative one. By first glance, this salon seems to be upscale and professional. Unfortunately, this is not the case. My initial nail art was scrutinized by the tech, followed by a sloppy job and rude connotation. It seems as though the owner does not care about making her clients happy. I truly hope this company can rebrand by doing an assessment of some of their techs and making it apparent to show appreciation to clientele.