Bella Nails & Spa in Waconia, MN

+1 952-442-2892

714 Vista Blvd, Waconia, MN 55387 United States of America

Open Today: -

Quick Facts About Bella Nails & Spa in Waconia, MN

Bella Nails & Spa in Waconia, MN has received a mix of positive and negative comments from customers. In order to assess the strengths and weaknesses of the salon, let's analyze the comments provided.

Starting with the positive feedback, Lon received praise for her meticulous work on acrylic nails. She took the time to ensure that the almond shape was exactly how the customer wanted it. This demonstrates that Bella Nails & Spa has skilled technicians who pay attention to detail and strive for customer satisfaction.

Another customer mentioned that Tina provided the best pedicure they had ever had. They specifically highlighted the painless and tickle-free machine used on their feet, which left them feeling soft. The customer also praised the massage, describing it as amazing. This feedback suggests that Bella Nails & Spa offers high-quality pedicures and uses innovative equipment to enhance the customer experience.

Moving on to the negative comments, there are a few concerning issues that should be addressed. One customer complained about being upcharged to keep the length of their nails, only to have them filed down to a shorter length anyway. They also mentioned that the new set was thinner compared to their previous set done elsewhere. This suggests that there may be inconsistencies in the service provided and a lack of attention to customer preferences.

Another customer expressed disappointment with their spa pedicure. They specifically mentioned that the technician only used three out of four hot stones, and the service was completed within 25 minutes instead of the promised 60-minute duration. This indicates a potential discrepancy between what was advertised and what was actually delivered. Additionally, the customer mentioned not receiving a massage, despite being charged for the service. This highlights a communication breakdown between the customer and the salon staff.

A customer mentioned experiencing pain during their dip powder manicure. They stated that out of their ten fingers, six were cut in the cuticle area. This reflects a lack of attention to detail and proper technique during the manicure. Paying a higher price for a service that causes discomfort is not ideal for customers and may drive them away.

Despite the negative feedback, Bella Nails & Spa has a loyal customer base. One customer mentioned their loyalty over the years, even when they attempted to switch to a closer salon. They praised Katie for fixing their nails after they fell off. This indicates that some technicians at Bella Nails & Spa are capable of rectifying issues and salvaging the customer experience.

Another long-time customer commended the welcoming, friendly, and caring staff at Bella Nails & Spa. They also mentioned that the facility is always clean and tidy. This highlights the positive atmosphere and hygienic practices at the salon, which are crucial factors in attracting and retaining customers.

In conclusion, Bella Nails & Spa in Waconia, MN has strengths in terms of skilled technicians who take the time to ensure customer satisfaction, innovative equipment for pedicure services, and a loyal customer base. However, there are weaknesses in terms of inconsistency in service, potential communication breakdowns, lack of attention to detail, and instances where the customer's experience did not meet their expectations. These weaknesses should be addressed to improve the overall customer experience at Bella Nails & Spa.

Best TL Reviews

Lon did such a great job! She took careful time on my acrylic nails. She made sure that the almond shape was just how I wanted it. My daughter also got her first mani/pedi and she enjoyed it so much!

I'll settle for a half-a$$ed manicure on a Saturday but to UPCHARGE me to "keep the LENGTH" and then file them way down????????‍♀️on the pointiest "ovals" I've seen??! Super thin compared to my existing set I had done elsewhere and she glued the sides after she did the skimpy fill and they're not even really glossy. And another guest called her tech out on the price listed vs what she told her. ????????

Tina gave me the best pedicure I've ever had!! That painless and tickle free machine she used on my feet made them feel so soft. Massage was amazing. Highly recommend!!

I dont want give the review but this really ruin. I asked for ultimate spa pedicure with 10min hot stone, but she use only 3 stone out of 4, I cone at 4pm, my pedicure done at 4:25 ????????????, that what I had to pay for $60 service with out massage. If I not called I understand but I called and they said ok to coming.

Beautiful Salon. Just moved and found the perfect place to get my nails and pedicures done. Tina was excellent, took her time and beautiful nails. I have had my nails done for many years and highly recommend

this salon.

This was my first visit here. The technician was very friendly and did a great job until she got to the buffing part of the dip powder. Out of my 10 fingers, 6 of them are cut in the cuticle area. I think $60 is too much to pay for a manicure that causes pain.

Bella is great! I've been going for years. I've even tried to switch and go to a salon closer to my house and nails fell off within a week. I went back to Katie and she fixed everything!

My mom and I have been going to Bella Nails for years. The staff are very welcoming, friendly, and caring. The facility is always clean and tidy. The services and products are wonderful and they do great quality work that leaves us feeling refreshed each time we leave the salon!