Special Nails on Exeter

+1 901-751-9558

2037 Exeter Rd Suite 8, Germantown, TN 38138 United States of America

Open Today: Closed

Quick Facts About Special Nails on Exeter

Strengths: 1. Great atmosphere: The nail shop is described as having a great atmosphere, making customers feel comfortable and relaxed during their visit. This can contribute to a positive overall experience. 2. Friendly and accommodating staff: The nail technicians are praised for being caring, alert, and accommodating. Their friendly demeanor and attentiveness can help customers feel valued and well taken care of. 3. Complimentary drinks: The mention of complimentary drinks adds to the positive experience, providing a little extra luxury and pampering for customers. 4. Equipped nail technicians: The comment states that all the nail technicians are equipped to get the job done. This suggests that they have the necessary skills and knowledge to provide high-quality services to customers.

Weaknesses: 1. Rushed service: One negative comment mentions feeling rushed during a gel manicure, resulting in bubbles and chipping. This suggests that there may be instances where the nail technicians prioritize speed over quality, leading to less satisfactory results. 2. Inconsistent quality: The negative comment about the pedicure highlights a lack of attention to hygiene and poor customer service. The fact that the worker cut the customer's skin and used a dirty towel raises concerns about the overall cleanliness and professionalism of the salon. 3. Language barrier and unprofessional behavior: The negative comment mentions a language barrier and the nail technician yelling at the customer in her native language. This unprofessional behavior can make customers uncomfortable and creates a negative experience. 4. Lack of attention to individual preferences: Although the nail salon is praised for its vast variety of techniques, styles, and colors, there is no mention of whether the technicians take the time to understand and cater to individual preferences. This lack of attention to personalization may result in some customers feeling unsatisfied with their nail services.

Overall, the strengths of Special Nails on Exeter place lie in its great atmosphere, friendly and accommodating staff, complimentary drinks, and equipped nail technicians. These qualities contribute to a positive experience for many customers. However, there are weaknesses that need to be addressed, such as rushed service, inconsistent quality, unprofessional behavior, and a potential lack of attention to individual preferences. Improving these areas can help the salon provide consistently high-quality services and ensure customer satisfaction.

Best TL Reviews

Always a great experience at the nail shop. I've never had any bad business with them. Great people, great atmosphere, drinks always flowing (complimentary, of course.) Every nail tech is caring, alert and accommodating. I appreciate them alot.

I am very disappointed! I paid $48.00 for a gel manicure and the girl who did my nails seemed to be in a hurry. I have never gotten my nails done in less than 30 minutes. She didn’t leave my nails long enough under lamp and by the time I got home I had small bubbles on my gel nails and started chipping off the corners which has never happened before. I am disappointed and will not be going back! It feels like I just wasted my money!

I’ve been going to Special Nails for about 2 years now and they never disappoint! All the nail technicians are equipped to get the job done. Go book your appointment now!

Thoa did it once again. Very professional, and a good environment. Very courteous.

Hunny this place owes me NOTHING. I got a luxury combo plus gel and it was amazing. I even for a back rub. They didnt do any funny business with the pricing which is usually my concern. I will definately be going back because goulds act like they cant do nails during the week.

Wish I could put 0 stars! Worst pedicure I had in my life! The lady that did my nails kept clipping my skin when she was clip my cuticles on my toes.And when I put my foot back in the spa water my toe was burning from her cutting me. She clipped my toe nails and then wiped my toes with the same towel she clipped my toe nails with. So I had toe nail clippings and toe nail dust all over my feet and in my spa water. I just found that so gross. Why not use a new towel when this is clearly dirty. I told the lady this was the worst pedicure I’ve ever had. She got upset that I didn’t enjoy my pedicure and started yelling at me in her native language. Which very unprofessional she is lucky I didn’t slap her! I told the owner that his worker cut my skin on my toes and he absolutely did not care. I will never be back. The workers and the owner are very rude. They do not care about their customers and the owner is a greedy man who doesn’t care about his customer service only money !! Don’t waste you’re time coming here to get your nails done

My first visit to this salon and I was a walk in. I did want a manicure but they must have forgotten or misunderstood. The guy that changed my dip polish did a beautiful job! I have never had anyone put that much detail into doing my nails. My nails look beautiful! The music was a little loud for me and I would prefer something more relaxing over the pop contemporary music but they are very professional and do great work.

I love this place. Friendly staff, they serve with a goal to please with great attention to individual preferences. They have a vast variety of techniques, styles and colors. You name it and they can do it.