Sophia's Hair Braiding

+1 313-372-5525

13781 Gratiot Ave, Detroit, MI 48205 United States of America

Open Today: -

Quick Facts About Sophia's Hair Braiding

Sophia's Hair Braiding place has received a variety of comments, each highlighting different aspects of the salon. By examining these comments, we can analyze the strengths and weaknesses of the establishment.

Starting with the strengths, several comments praise the quality of the braiding services provided at Sophia's Hair Braiding. Customers mention that they receive numerous compliments on their braided hair after visiting the salon. This indicates that the stylists at Sophia's have a good understanding of their craft and can produce visually appealing results. Additionally, one comment mentions that they have been a loyal customer for over 15 years and have never been disappointed. This long-standing relationship with a customer indicates consistent quality over a significant period, a strength for the salon.

Another strength highlighted in the comments is the familiarity and comfort customers feel with Sophia herself. One customer mentions that Sophia has been doing their hair since they were 9 years old, and they continue to trust her even in their late twenties. This suggests that Sophia has built a strong relationship with her customers, which can be indicative of good customer service and a warm and welcoming environment.

Moving on to weaknesses, several negative experiences have been expressed in the comments. One customer mentions that their box braids started falling apart after only three days, with hair showing out of many of the braids. This suggests a lack of attention to detail and potentially low-quality workmanship. Additionally, this customer mentions that the salon does not offer touch-ups on braids, which can be inconvenient for those who want to maintain their style for an extended period.

Another comment describes a highly negative experience, ranging from a talkative stylist to the lack of deodorant to tight braids causing bald spots. This comment highlights several weaknesses, including unprofessional behavior, poor hygiene practices, and potentially damaging hairstyling techniques. The customer explicitly states that they would not recommend anyone to go to Sophia's Hair Braiding and suggests that the salon should be closed down.

An additional weakness mentioned in the comments relates to the salon's handling of the COVID-19 pandemic. One customer states that the salon refuses to take down braids due to COVID-19, but also mentions that no one in the salon wears a mask. This contradictory behavior suggests a lack of adherence to necessary health and safety measures, which may deter customers concerned about their well-being in the current situation.

The final comment describes a customer's experience of being rushed, resulting in a burned scalp and hair. This highlights another weakness in terms of poor customer service and negligence towards the well-being of customers. The customer expresses a desire to sue for their pain and suffering, emphasizing the severity of the incident and their dissatisfaction with the service.

In conclusion, while Sophia's Hair Braiding place has received positive comments regarding their braiding quality and personal relationships with customers, there are notable weaknesses in terms of attention to detail, professionalism, hygiene, customer service, and health and safety practices during the COVID-19 pandemic. These weaknesses should be addressed by the salon to improve overall customer satisfaction and reputation.

Best TL Reviews

I absolutely love this place they do great always get a lot of compliments when I leave from there getting my hair braided!

I got box braids and they were nice until I started noticing my hair showing out of a lot of them o Lu about 3 days later. Also I’ve never heard of a shop would doesn’t do touch ups on braids they did!

If you wanna bald spots all over your head go here. The lady that braid my hair was on the phone the whole time talking loud in my ear. I had to keep telling her to stop letting the hair get tangled up at the ends and pulling it while she was screaming in my ear on the phone the most rudest nastiest experience in my life to top it all off she did not have on any deodorant and kept putting her whole hand on my head after she braided my hair so tight to the point where I have bald spots in my head Would not recommend anyone to go here did not want to give A star this place should be close down

Love them!! I've been being serviced by them for 15+ years and I've NEVER been disappointed!! They're the best in Detroit and definitely my family ❤️❤️

I love sophia so much she been doing my hair since i was 9 lol im 27 now they do such a good job

I got box braids with curly hair and they are huge. Not what I wanted at all and they braided my scalp. Don't go to this place. They don't take down they say because of Covid but no one wears a mask! All about the money. I will never go here again or recommend to anyone

I love the way she braids my hair, I come to Detroit just so she can braid my hair and I go back to my home looking beautiful will be back in 2 months.

I was the last person in the shop and the young brown girl was rushing the lady who was doing my hair she was actually done all she has to do was dip my hair in hot water she burned my hair and scalp the young lady was rushing me out the place and didn’t care I have a huge burnt spot in my head today it still hurts I want to sue for my pain and suffering I wouldn’t recommend nobody to come here