Best Little Hair House

+1 614-497-4247

3274 S High St, Columbus, OH 43207 United States of America

Open Today: Closed

Quick Facts About Best Little Hair House

The Best Little Hair House Place has received a mix of positive and negative comments from customers. By analyzing these comments, we can determine the strengths and weaknesses of the salon.

One of the major strengths of the salon is the expertise of the hairdressers. Mia, Shannon, and Kaylee were all mentioned by customers as being skilled and talented in their work. Customers were pleased with the haircuts, perms, and coloring services they received. This indicates that the hairdressers have the technical skills necessary to provide customers with excellent results.

Another strength mentioned by customers is the friendly and welcoming atmosphere of the salon. Many customers commented on how nice and professional the staff members were. This suggests that the salon creates a positive and comfortable environment for customers to relax and enjoy their salon experience.

The longevity of some of the hairdressers, such as Suzy, who has been with the salon for 16 years, is also a strength. This indicates that the salon has reputable and experienced staff members who have built long-term relationships with their clients. This level of loyalty and trust is valuable in maintaining a strong customer base.

However, the salon also has weaknesses that are highlighted in some of the negative reviews. One major weakness is the inconsistency in service quality. While some customers had a great experience with skilled hairdressers, others had terrible experiences with new or inexperienced stylists. One customer mentioned that a new stylist took them an hour after their scheduled time and the appointment took 4.5 hours, resulting in a disastrous hair color and cut. Inconsistency in service quality can be a major drawback for any salon as it erodes customer trust and may lead to negative word-of-mouth.

Another weakness is the lack of understanding and consideration for customer circumstances. One customer mentioned that they were a nurse working long night shifts and their missed appointments were not taken into consideration. This shows a lack of empathy and flexibility towards customers' schedule and situations. Such an approach can alienate customers and result in them seeking services elsewhere.

Lastly, the issue of poor communication and customer service was mentioned in one of the negative reviews. The customer described how the stylist did not address their concerns and disappeared into the back without saying a word. This lack of communication and failure to address the customer's dissatisfaction can create an unpleasant experience for customers and harm the salon's reputation.

In conclusion, the Best Little Hair House Place has several strengths, including skilled hairdressers, a friendly atmosphere, and long-term client relationships. However, the salon also has weaknesses, such as inconsistency in service quality, a lack of understanding for customer circumstances, and poor communication. It is important for the salon to address these weaknesses in order to improve customer satisfaction and maintain a strong reputation in the industry.

Best TL Reviews

Mia was my hair dresser and she did an amazing job. I got a perm and she cut my hair after. She is very good at what she does. I will be coming back soon!

She has the Magic???????? that makes my hair look so beautiful ????????????... Thank you Shannon for your loving attention and excellent work.????????????????

ella tiene la Magía???????? que hace ver mi cabello asi de hermoso????????????...Gracias Shannon por tu amorosa atención y excelente trabajo.????????????????

I went in to get my bleach blonde roots colored in. I had been here once before and had a great experience, so I returned when my regular girl wasnt able to see me on short notice. Unfortunately, this time was THE WORST HAIR EXPERIENCE OF MY LIFE!! There was a new girl there, and that's who took me, an hour after my scheduled time. The appointment took 4.5 hours!! The last hour was spent in tears when I caught a glimpse of what should have been white blonde hair being blow dried, was ACTUALLY blue/grey!! (As pictured) she was drying my hair! Asking if I wanted a trim! I wondered why other patrons were looking at me so odd.. I was HUMILIATED, AND EXHAUSTED!! I stopped her and told her this wasn't ok, she didn't say a single word... Just disappeared into the back and the manager took over saying "it can be fixed, it's not permanent" she also informed me that 4.5 hours is "cutting it close" for a root touch up when I told her my son is now home alone, I gad expected to be home in time considering my appointment was at noon! To make a long miserable story short, I ended up having ALL 4 "stylists" work on my hair in that last hour. And my hair was not colored evenly, trimmed completely wrong, and WAY darker than it was when I arrived! When it was FINALLY time to leave, I was told to pay $120!! I was in tears and didn't want to go to jail so, I stupidly paid for my DIS-SERVICE! Since then,(8 days ago) I've been told my hair needs conditioning treatments before it can be colored again, which I've been doing. It's still breaking but has stopped falling out as of 3 days ago.

The picture I took while there, in tears of my blue grey and completely fried hair keeps getting taken down.

Shannon is the bomb!!! All the women are super nice in there and you will be in great hands with any of them as I witnessed but Shannon nailed my cut and color my very 1st visit with her. So glad to have found her!

Been getting my hair cut here for years. Great people and atmosphere.

I was a client for over 15 years and after two missed appointments I can no longer come back. Saddened end disappointed that me being a Nurse working 16 hr night shifts wasn’t taken into consideration when my alarm didn’t go off.

Love The Best Little Hair House!! I've been going to Suzy for 16 yrs! She is great! The ladies here are all awesome at what they do. It's always clean, and all the staff are professional and courteous! I've recommended many people to them and will continue to do so!!

Kaylee is amazing! She did a perfect job on my hair. I am so happy with it. The colors are outstanding! I found a new place to visit. I'll see you in 5 weeks Kaylee!