Mimi's Nails

+1 410-244-6789

119 N Eutaw St, Baltimore, MD 21201 United States of America

Open Today: -

Quick Facts About Mimi's Nails

Mimi's Nails place seems to have both strengths and weaknesses based on the comments provided.

Starting with the strengths, one customer mentioned that the salon fixed their nails free of charge when they had issues. This shows that Mimi's Nails is willing to address and correct mistakes, which is a positive aspect of their customer service. Additionally, another customer mentioned being happy with the service and finding a good nail salon in the area. This indicates that Mimi's Nails has been able to satisfy some customers and build a loyal clientele.

The convenience of the location is another strength mentioned in the comments. Being right around the corner from someone's job can be a major advantage, as it allows for quick and easy access to the salon. This could be a selling point for customers who are looking for convenience and time-saving options.

Furthermore, the positive comments regarding the staff's courtesy and personal relationships with regular customers are also strengths. Developing personal relationships with customers can create a sense of loyalty and make customers feel valued and appreciated. Good customer service and friendly staff are important factors that can contribute to a positive experience at a nail salon.

In terms of weaknesses, there are several comments that highlight issues with the quality of the services provided. One customer described their manicure as "literally the worst" they've ever had, with nails breaking and peeling. Another customer mentioned getting lashes done and experiencing pain and damage due to improper application and removal. These comments suggest that there may be issues with the technical skills and training of the staff at Mimi's Nails. Inconsistent quality and lack of proper training can significantly impact customer satisfaction and overall reputation.

There are also comments mentioning the limited options for polish choices. One customer expressed dissatisfaction with being forced to spend more money on gel polish when they wanted regular polish. This lack of flexibility in options may not appeal to all customers and could lead to frustration and dissatisfaction.

Additionally, one commenter mentioned feeling uneasy about the salon's location due to its proximity to a drug market. While this may not directly reflect on the quality of the salon itself, it may deter some potential customers who prioritize safety and security.

It's important for Mimi's Nails to address these weaknesses in order to improve their overall reputation and customer satisfaction. Providing proper training for staff, offering a wider range of polish options, and considering measures to enhance safety and security in the area could be potential areas for improvement. By focusing on these aspects, Mimi's Nails can enhance their strengths and strive towards providing a better overall experience for their customers.

Best TL Reviews

Update: luckily I had time still before I left town; I went back & they fixed my nails free of charge.

I now have simple black gels that aren’t gooped on. I appreciate it.

Original review:

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Literally the worst manicure I’ve ever had in my life.

I had my hands done today with gel. I could tell they had a few issues and when I tried to get them fixed, he said I was good & pushed me out.

Later I had multiple nails break open and ooze liquid. 2 nails peeled, one peeled one layer and the other peeled everything.

Also- zero massaging, even like the 30 seconds on the feet. Didn’t cut any of my nails before working on them. Very disappointed.

Do not go.

Edit: following day I have 2 more nails peeling. Wow, this is horrendous. And because it’s gels I can’t easily get rid of them on my own

Edit #2: ok, now more nails have peeled or popped open (oozing black gel ink and getting all over things). I have more messed up nails than I have nice nails. This is hugely disappointing.

Of course I paid cash and have no receipt, so I’m not even sure if I could get my $ back or get these fixed (or at least removed) without a hassle.

Would not recommend. I wanted gel polish on my hands but regular polish on my feet but they said they only used gel polish even tho there were regular polishes on the wall. So I was basically being forced to spend more. Only got my feet done because I just left after. And they were done horribly.

Me and my girls definitely left happy, been trying to find a good nail salon in the area, and I think we have found it. I will be back.

I came to get my lashes done for a trip worse mistake ever the lashes were glued the lashes directly to my lashes (lash line to tip) massive amount of glue and than they began to lift causing more pain than I was already in from the over usage of glue and it hardening on my skin , I learned They are not in anyway trained or certified to do lashes they haven’t been taught at all by any professional just messing in people face , they use a glue not eye Safe and extremely hard and painful to remove , insult to injury Kim’s rude and has terrible customer service she uses gobs of Vaseline no actual remover to remove it pretty much ripping them off your face taking your natural lash with them I’m mortified and disgusted if you love yourself NEVER LET KIM TOUCH YOUR FACE !!

I have been going here for over 10 yrs and never had an issue. Of course being smack dab in the heart of one of the worst open air drug markets in Baltimore is nerve wracking at times. But the service is good, they are usually very accommodating and they try to move as quickly as they can. MIA IS THE BOMB!

Love them nicknamed'em "New Benjies", The techs always do a wonderful job. Worth every ????.

This place is right around the corner from my job which is quick and convenient. The staff is so courteous. I appreciate the fact they have a personal relationship with their regulars. It ain't fancy but I love it. Mimi is ze best!!!

I get my lashes done here. I buy my own stripes, they cut them into 3 pieces and apply. Stays on over 2 weeks.