Quick Facts About Lux Nail Bar
Lux Nail Bar has both strengths and weaknesses based on the comments provided. Let's analyze them:
Strengths:
1. Efficient and polite technicians: Several customers praised the technicians at Lux Nail Bar for being efficient, polite, and providing good customer service.
2. Good quality work: Customers mentioned that the work done on their nails was even, simple, and well-done. They were satisfied with the outcome.
3. Professional appearance: The staff members were described as dressed professionally and wore name badges, which added to the salon's overall image and professionalism.
4. Talented nail technician: Andy, one of the technicians mentioned by a customer, was praised for his skills and taking his time to ensure perfect results.
5. Recurring customers: Despite some negative experiences mentioned, there were customers who expressed loyalty to Lux Nail Bar and mentioned being regular visitors.
Weaknesses:
1. Communication issues: A few customers mentioned that there were communication issues with the technicians, highlighting the fact that English is not their first language. This can sometimes lead to misunderstandings or challenges in understanding specific instructions.
2. Aggressive treatment: One customer complained about a nail technician being aggressive with their hand and accidentally hitting them with tools. This indicates a lack of proper technique or training and can make customers uncomfortable.
3. Poor repair work: A customer mentioned that when they informed a technician about a lifting nail, the technician simply applied more acrylic without properly addressing the issue. This suggests a lack of attention to detail and proper maintenance of nails.
4. Lack of flexibility: A customer mentioned that the salon was unable to accommodate their desired nail design, which shows a lack of flexibility and willingness to fulfill customer requests.
5. Durability and longevity of nails: There were complaints about the nail polish peeling off quickly and the nails not lasting more than a few days, indicating a potential issue with the quality of products or techniques used.
6. Negative customer service experience: A customer mentioned experiencing difficulty in obtaining a refund for a nail that ripped off. This suggests a lack of responsiveness and willingness to resolve customer issues.
7. Unprofessional behavior: A customer reported an incident where an employee laughed and spoke in their language when a problem was raised. This behavior was deemed unprofessional and disrespectful.
Based on the comments provided, it is evident that Lux Nail Bar has both strengths and weaknesses. While some customers were satisfied with the results, customer service, and overall experience, others had negative encounters involving communication issues, aggressive treatment, poor repairs, and unprofessional behavior. Additionally, there were concerns regarding the durability and quality of the nails. These weaknesses indicate areas where the salon can work on improvement to ensure a consistently positive experience for all customers.
Best TL Reviews
At first I couldn't get the design I wanted (a simple black to nude ombre) since the nail tech said she couldn't do it. I told her to do all black since they didn't want to compromise or try an easier design. The lady was really aggressive with my hands and hit me with tools and dug her nails into me to move my hand. I was also shocked when after informing her a nail was lifting she just put acrylic over it and didn't do anything to repair the lifted nail. She didn't really communicate with me and actually even left me sitting alone with no reason as to why for a few minutes after filling off the old polish. Within hours of getting home the nail polish is already starting to peel off and I haven't done anything aggressive to my nails to start it. I don't think I'll be recommending or going back to this nail salon no matter how close it is to me. The experience was unpleasant.
I had to edit this to a one star since today one of my nails ripped off with no force. I don't have a job that requires a lot of physical work so there is no reason this should have happened and they have made it difficult to try and get a refund. I've never had my nails last less than two days.
I used Nina, efficient, polite, advised me on choosing the right color when she thought I'd gone too light. My nails are pretty and simple and done evenly. I had gone to a different nail salon a few days earlier and my nails were so chunky and badly done that I had them redone at Lux. They have a repeat customer in me.
I go to this place for about a year and love it. Yes, some technicians are better like in every place. My favorite is Andy. He takes his time but nails are always perfect.
People need to understand that for the technicians English is their 2nd language and yes, there will be little fluency sometimes and some accentd more challenging to understand. So what? But I think a lot of people are judging that rather than the services they provide.
Once I felt like one of the technicians was pushing gel on my pedicure, which I didn't want. That is fine. I just avoid that same girl. But overall their service is great. So stop degrading this place because the employees talk on their native language to each other or because their credit card system was down.
Love. Love. Love.
I was a walk in and was greeted by a sweet front desk girl. Was seated with nail tech Andy. He was very kind and professional. I liked how everyone was kind and polite, dressed professional and had name badges. Andy did a wonderful job on my nails. I will definitely be stopping by to see him again.
The best customer service. Very kind. Clean and quick. TeeTee is my nail tech and I can count on her to make sure my real nails are flawless. I’m here every 2 weeks for my fill and pedicure and it’s always a great experience
Love the staff. I think I was over charged but, I love the Lux Nail Bar. New packages, so it may have been a system mistake. I did not go back and ask. Wonderful staff and they really take care of you! Will travel from Maricopa to this place. Love ❤️
Nina is the best. She always is able to recreate any mail design I want. Work is very neat and she is very professional. Definitely recommend.
Me and my daughter stopped by to get dip done yesterday and not only did they charge more than was talked about but every one of my nails was crooked and was not filed good. They look so clumpy or the same shape at all! I didn’t leave a big tip for that reason and instead of asking if something was wrong the employee started laughing and started speaking in their language to one another. I do not recommend at all!
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Lux Nail Bar Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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