Quick Facts About King Nails
Strengths:
1. Professional and kind staff: Several customers have praised the staff at King Nails for their professionalism and kindness. This indicates that the employees are trained to provide high-quality service and treat customers with respect.
2. Good customer service from Lilly and Tou: One customer specifically mentioned that Lilly and Tou provided good customer service and their cousin's nails were still in great condition even after two weeks. This suggests that these technicians are experienced and skilled in their work.
3. Positive experience with Lola and Dawy: Another customer had a positive experience with Lola and Dawy, who perfected their eyebrows and pedicure. This indicates that these technicians are highly skilled and provide excellent service in these specific areas.
4. Manny fixed a botched job: One customer mentioned that Manny fixed a previous salon's mistake and did a great job. This demonstrates that Manny is competent and capable of correcting mistakes made by other technicians.
5. Clean environment: One customer mentioned that the salon is clean. A clean environment is important in a nail salon, as it can help prevent the spread of bacteria and ensure a hygienic experience for customers.
6. Regular customer base: One customer observed that there seemed to be regular customers at King Nails. This implies that the salon has built a loyal customer base, which is a positive indication of their service quality and customer satisfaction.
Weaknesses:
1. Poor quality of work: Multiple customers mentioned that their nails were not done properly and experienced issues such as lifting, chipping, and cracking. This suggests that there may be inconsistencies in the quality of work performed by the technicians at King Nails.
2. Unresponsive and dismissive management: One customer mentioned that when they addressed their concerns about their nails, the owner or manager, Amy, responded dismissively and refused to fix the issues unless the customer paid half the price. This indicates poor customer service and a lack of willingness to address and rectify customer complaints.
3. Inconsistency in service: One customer mentioned that some technicians, such as Lily, are lazy and inconsistent in their work. This suggests that there may be a lack of consistency in the level of service provided by different technicians at King Nails.
4. Bad experience and poor treatment: One customer had a negative experience with overall poor service, lack of courtesy, and mistreatment. This indicates a failure in providing a positive and satisfactory customer experience.
5. Language barrier: One customer mentioned that there was a language barrier issue, as they were not able to effectively communicate their concerns about their nails. This suggests that there may be a lack of communication skills among some of the staff members.
6. Lack of availability of skilled technicians: One customer specifically mentioned that they wished Amy was available on weekdays, implying that the salon may not always have skilled technicians available to provide high-quality service.
In conclusion, while King Nails does have certain strengths such as professional and kind staff, positive experiences with specific technicians, and a clean environment, there are several weaknesses that need to be addressed. These include poor quality of work, unresponsive and dismissive management, inconsistencies in service, bad experiences and poor treatment, language barriers, and a lack of availability of skilled technicians. These weaknesses indicate that there is a need for improvement in order to provide a consistently satisfactory experience for customers at King Nails.
Best TL Reviews
Tuesday, April 9, 2019 was my second time visiting this shop. The first visit was about 1 week prior, at the initial visit I got a full set pink gel, which started lifting and chipping just 1 week later. On my second visit I mentioned and showed the areas that were terrible to the technician and all she did was say okay. She proceed to give me the fill I requested and it was not done properly, you can still see the areas that are cracked, the area of the previous gel, nails lifting at the side, etc. I went back yesterday Wednesday and spoke to Amy (manager or owner I suppose) I showed her everything and explained that this is not okay her response was that my nails look just fine in her opinion and she can't fix anything and that I need to come back in a week and pay half price for it to be fixed. I feel like that is completely unfair for her response and solution to the problem of my nails not being done properly from the initial visit when I received a full set. I will not return, customer service is not good at all, with the exception of the technicians lilly and tou (I believe that's his name) they serviced my cousin and her nails are still in great condition and no fill needed 2 weeks later. These are photos of my "freshly" done nails
Amy never disappoint ???? I wish she was there on week days as well. Everyone else who works there are lazy especially Lily. Also the younger lady always says she can’t do anything but always catch her doing what she said she don’t do what so hard in a refill. I’m just tired of this place it’s not Im asking for free service. I’ll wait for Amy on the weekends. They always turning business away and it’s sad. I give them two stars because of Amy.
The experience at this Nail Salon is GREAT,the staff is very professional and kind, l would highly recommend King Nails to all my Family members and friends.
Best service, especially from Lola & Dawy! Perfected my eyebrows and my pedicure.
Lily is the best she's been doing my nails for 6 years
Thu Tran does horrible work. I don't know why I keep thinking that the quality would get better. I just wasted time and money, especially on a simple refill with gel polish.
Muy mala experiencia!!
Servicio Malísimo y los productos pero !
No saben lo que es la amabilidad y cortesía para con el cliente… nosotros pagamos por un servicio y esperamos lo mínimo.
Mal trato, cero amabilidad, pésimo trabajo, me lastimaron el pie y lo mismo paso con una muchacha sentada a mi costado !
Y lo más criticable …. Y la propina ????? Así te preguntan !!
Menos 100 mi calificación
I had went to another salon where the service was horrible my nails did not come out as I wanted. I came to Kings Nails and Manny fixed what the other salon did wrong and more. He was super nice , it's very clean and prices are good too , I left a nice tip and it made his day too. See you in a few weeks Manny ! The rest of the staff seems very friendly also from my observations and there seemed to be regulars in there which says alot.
Place Pictures
King Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:30 PM |
|---|---|
| Tuesday | 09:00 AM - 07:30 PM |
| Wednesday | 09:00 AM - 07:30 PM |
| Thursday | 09:00 AM - 07:30 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:30 PM |
| Sunday | 10:00 AM - 05:00 PM |
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Location
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15. Nails 2000