Royal Nails

+1 318-254-0666

109 N Vienna St, Ruston, LA 71270 United States of America

Open Today: Closed

Quick Facts About Royal Nails

One of the strengths of Royal Nails place, as mentioned by the first commenter, is the skill and talent of the nail technicians, specifically Ms. Wendy and Ms. Asia. They are praised for their ability to replicate any design shown to them and for their attention to detail. This indicates that the salon has experienced and knowledgeable staff who can deliver high-quality nail services.

Additionally, the commenter appreciates the friendly and engaging nature of Ms. Wendy, who is described as thorough and hilarious. This suggests that the staff at Royal Nails place have good interpersonal skills and create a welcoming atmosphere for customers. Positive customer service experiences can contribute to customer satisfaction and loyalty.

Another strength mentioned by the first reviewer is the affordability of services at Royal Nails place. They highlight the great prices, which can be appealing to customers looking for cost-effective nail treatments. Affordable pricing can attract a larger customer base and enhance the salon's reputation.

Furthermore, the first commenter mentions having conversations at Royal Nails place, indicating that the staff engage with customers beyond their nail services. This can create a more personal and enjoyable experience for customers, fostering a positive salon environment.

However, there are several weaknesses highlighted in the other comments. One common complaint is the rushed nature of the services at Royal Nails place. The second commenter mentions that the nail technician rushed through the process, leading to poor results and even cuts on the side of their fingers. This indicates a lack of attention to detail and a potential disregard for customer comfort and safety.

The third commenter also complains about the lack of professionalism at Royal Nails place. They mention uneven and poorly filled-in nails and eyebrows, indicating a low level of skill and care from the staff. This can greatly impact the perceived quality of the salon's services and discourage customers from returning or recommending the salon to others.

Furthermore, the fourth commenter raises concerns about unsanitary practices at Royal Nails place. They mention that the tools used for pedicures are simply sprayed with cleanser and dipped in foot water, potentially increasing the risk of infections and foot fungus. This highlights a serious health and safety issue that can greatly affect the salon's reputation and customer trust.

The fifth commenter emphasizes the poor customer service at Royal Nails place. They describe a long wait time for their appointment, delays in being attended to, and rude behavior from the staff. This indicates a lack of organization and professionalism within the salon, leading to customer dissatisfaction and a negative reputation.

The last negative comment focuses on the poor quality of the nail services provided by an elderly male nail technician. The commenter mentions multiple incidents of the technician hitting their nail bed with the drill and applying a thick top coat that ended up on their fingers. This suggests a lack of skill and attention to detail from some of the salon's staff members.

In conclusion, while Royal Nails place has strengths such as talented nail technicians, reasonable prices, and friendly conversationalists, it also has significant weaknesses including rushed services, lack of professionalism, unsanitary practices, poor customer service, and inconsistent quality of work. These weaknesses can greatly impact the reputation and customer satisfaction of the salon, and improvements in these areas should be a priority for the business.

Best TL Reviews

Ms.Wendy and Ms. Asia are both amazing. Asia can always make my nails look like anything I show her. And Ms. Wendy is very thorough and doesn't miss anything. She is also hilarious. Not sure what Royal Nails the other reviewers went to but I have been going here for years now and I wouldn't dare go anywhere else. Great prices , work,and conversation♡

As soon as they see someone come into the store they rush your nails. I asked the nail tech to clean the side of my nails after he was done, he used his fingers!!! I left with cuts on the side of my fingers. Tacky and just flat out DISGUSTING! I recently removed my acrylics and I have dents on my nail bed. I tried filing them down but that didn't work. This was my last visit to this place. I'll not recommend to my friends AT ALL. UNPROFESSIONAL!

I always go to royal nails the lady usually takes her time and does a good job the last two times I went in she's been careless and did a terrible job my eyebrows one was trimmed down the other one wasn't they were uneven and when I went to get my nails filled in she did a terrible job they were cut way too short and you could see where they were filled in and they're really thin and the shape of them are terribly uneven I could have done better myself . With all of that being said I will be looking for another place to go get my nails and eyebrows done.

So for one thing, to clean the tools between pedicures they spray them in cleanser and then dip them in the foot water. Also she cut up my skin and left dead skin on my feet, will not be surprised if i get a foot fungus or a toe nail infection in a week

Asia is magnificent, she's my go to for waxing

0.0 stars. I would NOT recommend Royal nails to anyone! Their customer service is VERY POOR and HORRIBLE. I Had an appointment for 1:30 and did not sit in the chair until 3. When I Asked who was doing my pedicure because I was still waiting in the chair, the main lady that looks like DORA, she was rude and told me I had to keep waiting with an attitude. so I waited another 30 minutes sitting in the chair with water running on my feet. I got tired of waiting, so As I got up to leave, every worker that was doing pedicures THEN decided to try and come work on my feet. AFTER I got up and put on my shoes ... NEVER SHALL I RECOMMEND ROYAL NAILS ???????? I would not give them 10 cents of my money.

It felt a little cramped and it was busy so there was a wait, but they did better than the other places in ruston and they were so hospitable.

I stopped here while traveling to TX. The older gentleman did my nails.....and they were horrible. I am trying to get them redone soon. He hit my nail bed with the drill over 5 times. And the top coat was soo thick it was on the side of my fingers.