L.A Nails & Spa

+1 413-733-0101

314 Belmont Ave, Springfield, MA 01108 United States of America

Open Today: Closed

Quick Facts About L.A Nails & Spa

LA Nails & Spa, based on the comments provided, has a mix of strengths and weaknesses. While there are positive aspects like the friendly and detailed staff, there are also negative experiences reported by customers. It is important to consider both perspectives before forming an opinion about the establishment.

Starting with the strengths, multiple comments highlight the friendliness and humor of the staff. Customers feel welcomed and treated like old friends, which adds to the overall positive atmosphere of the place. Additionally, customers appreciate the attention to detail in their nail services, describing their nails as feeling pampered and well-done. This indicates that the technicians are skilled and take pride in their work. The shop is also described as modern with a traditional twist, suggesting a trendy and up-to-date approach to nail techniques.

Moreover, some customers specifically mention one technician, Steve, as providing an exceptional experience. He is praised for being professional, opinionated, and ensuring that customers walk out with perfect nails. Several individuals express their intention to recommend him and appreciate the quality of his work. This suggests that the establishment has talented and personable employees who can create unique and high-quality nail designs.

However, there are also some weaknesses that emerge from the comments. One recurring complaint is about the cleanliness of the shop. While some customers mention that the shop could be cleaner, others have more significant issues like their nails lifting or peeling within a few days of the service. This raises concerns about the hygiene and proper application of products. Though the comments do not provide specific context or information, it is crucial for the establishment to address these concerns to maintain customer satisfaction.

Furthermore, there are negative comments regarding a staff member named Steven, who is described as rude, disrespectful, and unprofessional. Customers recount instances of him yelling, cursing, and throwing objects. Such behavior is unacceptable and can create a hostile environment for both customers and other staff members. It is important for the management to address these issues promptly to ensure a safe and pleasant experience for all customers.

Another complaint mentioned is about the customer service over the phone. One individual reports a rude and unfriendly interaction, leading them to decide against giving their business to the establishment. This highlights the importance of providing excellent customer service in all aspects of the business, including phone interactions. Rude or dismissive behavior towards customers can drive them away and damage the reputation of the establishment.

In conclusion, LA Nails & Spa has several strengths, such as a friendly and detailed staff, skilled technicians, and a modern shop. However, it also has weaknesses, including cleanliness concerns, issues with the longevity of nail services, and reports of rude and unprofessional behavior from specific staff members. It is vital for the establishment to address these weaknesses and maintain a high standard of service to ensure customer satisfaction and positive experiences.

Best TL Reviews

This is my favorite place to go to. The people who work there are not only hilarious, but incredibly detailed in their work. They make you feel like an old friend even if you’re a stranger, and my nails feel so pampered when they’re done.

I went yesterday to Country nails located in the Kmart plaza in Springfield Ma and they did a horrible job. I ended up peeling off my nails and went to LA Nails TODAY and had Steve redo my nails. It was the best experience I've ever had when getting my nails done. He was professional, gave me his opinion, and made sure that my nails were perfect for when I walked out that door. I will definitely recommend him over and over again thank you very much Steve. (better known as) Dr. Nails!!!!!

Steve was very funny.He likes to joke around. If your not laughing your not having fun. Shop was very clean. My nails came out beautiful. He does the most up to date nail techniques. This is a very modern nail shop, with a traditional twist! Bring your ideas and I'm sure they can make the a reality!

As i was doing some research, i I've gotten a great feeling of confidence about this place despite the appearance, and i have told my wife to try it out... Moments later, she told me the results.. Outstanding work of art on nails!!, especially for valentines Day.. A recommendation to anyone who's looking for that unique quality of a job well done.

Could be a little cleaner but he did a fantastic job. The lady next to him did a beautiful job on the girl who's nails she was doing too... Then they all started lifting two days after they were done. It was so bad i didn't go back.

steven is nasty and rude. I told him while he was doing my nails. it lifted and it needed to be filed off. he started yelling, cursing profanity and gave me his tool and told me to do it myself. and the foot piece he kicked it at me. he was so disgusting to me infront of other clients. after his bipolar episode he took payment and then threw the chair over the counter scaring me and my son. steven did my nails for a long after that I am never going back he is rude and unprofessional. and suffers from bipolar disorder. he has a problem if you show him an issue on the nail. he does good nails but his attitude is nasty.

Heard they did nice nails here. Well I just called to make an appointment and the guy was soooo rude. I asked to make the appointment for today with Steve. He was so rude on the phone. His tone was horrible I will not give my business to someone who treats their customers that way. Needless to say I WILL NOT recommend this place.

THe owner is DISRESPECTFUL and rude... Horrible job..I will never go back...I had to get another pedicure two days later to fix the mess they made