Quick Facts About Shearz Salon
Strengths:
1. Excellent customer service: The owner, Shawn, went above and beyond to rectify a mistake and ensure the customer's satisfaction. This shows a commitment to customer service and a willingness to make things right.
2. Skilled stylists: Many customers commented on the great job the stylists at Shearz Salon did on their haircuts. They mentioned specific stylists by name and praised their expertise and attention to detail.
3. Accommodating: The owner, Shawn, is known to open the salon earlier than the posted hours to accommodate customers who want early appointments. This flexibility is appreciated by customers who have busy schedules or prefer morning appointments.
4. Positive atmosphere: The friendly and professional demeanor of the stylists creates a positive and welcoming environment. Customers feel comfortable and enjoy their experiences at the salon.
5. Talented with children: Several customers mentioned that their children had their haircuts done at Shearz Salon and were pleased with the results. The stylists were able to handle children well, keeping them entertained and delivering great haircuts.
6. Ability to fix hair issues: Multiple customers mentioned that Shearz Salon was able to fix hair issues caused by previous haircuts at other salons. This demonstrates the stylists' skills in correcting mistakes and working with different styles and hair types.
Weaknesses:
1. Lack of consistency: One customer mentioned that a stylist at Shearz Salon did not check the schedule and ended up giving a different service than what was booked. This lack of attention to detail could be a weakness and should be addressed to ensure customer satisfaction and avoid similar issues in the future.
2. Communication difficulties for special needs customers: One customer mentioned that their daughter, who is on the autism spectrum, had difficulty expressing her needs and experienced discomfort during the haircut. While this may be a challenge specific to the customer's daughter, it highlights a potential weakness in communication and sensitivity towards special needs customers.
3. Limited availability of preferred stylists: While many customers praised specific stylists, there were no comments about the availability of these stylists. If the preferred stylists are in high demand and have limited availability, it may be difficult for customers to consistently book appointments with them.
Overall, Shearz Salon appears to have more strengths than weaknesses. The positive comments from satisfied customers outweigh the few negative comments. The salon's commitment to excellent customer service, skilled stylists, and accommodating approach are the key strengths that contribute to its positive reputation. However, addressing the weaknesses related to consistency, communication, and availability of preferred stylists can help further improve the salon's overall performance.
Best TL Reviews
I’ve been taking my two pre-teen daughters here for over a year. Never any issues until today, it was a minor headache and I think going forward this stylist learned to check the schedule and make sure what services the client is booked for. My oldest was booked for a wash, cut and dry. I wasn’t feeling well so my husband took her to the appt. She came home with a dry cut and it was a mess unfortunately. I called and Shawn (owner/stylist)immediately said bring her back and I will fix her hair and give her the wash and dry she was originally booked for. He did an amazing job on her hair as always and my daughter loves it, if she loves her hair that’s all I care about because that’s all that matters. My daughter is on the spectrum and sometimes gets nervous and anxious expressing her needs. She wasn’t able to voice that the stylist who dry cut her hair was hurting her as she brushed through my daughters long dry hair with a comb. We learned our lesson and will only book haircuts for the girls with Shawn and the other gentleman that works there. Overall this salon does an amazing job, the issue was corrected and he made it right, that’s all I can ask for as a customer. I appreciate it very much. We will continue to bring our daughters here for their haircuts. Thank you Shawn!
Great place. The stylists are friendly, professional and do a great job. The owner Sean does his best to accommodate you. Even though it says it opens at 9, he's usually there early. Most of the time I get my hair cut at 8, and sometimes people are there before me.
We love Erin! She does my 4 year olds hair and he looks so handsome!
Sarah did such a good job on my haircut today. she gave me exactly what i wanted ????????
Wow, Shawn your the best. Thanks for the positive change! Sure needed it. Ladies, if your in need... go see Shawn he'll give you all the bells and whistle you need, and masage your hands too. Thanks Susie
Jessica does my hair and always does an amazing job with my cut & color. She really knows what she is doing! She has colored my hair multiple times and she always makes me feel my best! Jessica is careful with my hair and approaches each application with thought and technique. She never rushes and always does the color and cut that I want. Highly recommend. 5/5 stars.
I made an appointment back in January to have my hair fixed. I went to a different place twice and both times they messed my hair up. Anyhow, I made an appointment and I was lucky and got Noelle! She is absolutely amazing and she fixed my hair! I got a lot of compliments and I highly recommend this place. I will be making an appointment with her again for a trim. ????
I went in for a whole new style since I'm balding like crazy. Julia was my stylist, and she just took over and gave me an amazing cut! My 8 year old son also got a cut from another stylist and she was awesome, she actually entertained him while I got cut. Highly recommend them, I may never go anywhere else.
Shearz Salon Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 09:00 AM - 05:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 03:00 PM |
| Sunday | Closed |
How to go there
Location
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