Eagle Nails & Spa

+1 678-565-3199

444 Eagles Landing Pkwy, Stockbridge, GA 30281 United States of America

Open Today: -

Quick Facts About Eagle Nails & Spa

Strengths:

1. Wide selection of colors and glitters for SNS nails. 2. Convenient location near a dance studio. 3. Excellent customer service provided by a specific technician. 4. No appointment policy allows for walk-ins. 5. Quick and efficient service. 6. Ability to bring customers' visions to life. 7. Long-lasting powder dip nails.

Weaknesses:

1. Limited selection for gel nails compared to SNS nails. 2. Allegations of preferential treatment towards white customers. 3. Inconsistent quality of service, as evidenced by negative experiences with hand massages and nail art. 4. Expensive for the quality of service received. 5. Inconsistent quality of hand massages, with no use of oil or lotion. 6. Lack of trust in other technicians for certain services like eyebrow grooming. 7. Lack of information on the cleanliness and safety measures taken during the current pandemic.

In analyzing the strengths and weaknesses of Eagle Nails & Spa based on the provided comments, it is evident that the salon has a strong selection of colors and glitters for SNS nails. This is a notable strength as it caters to customers who specifically seek this type of nail enhancement. Additionally, the convenient location near a dance studio adds to the salon's appeal for customers looking for a nearby and easily accessible place to visit.

Moreover, the positive comment highlighting the excellent customer service received from a specific technician demonstrates that the salon has staff members capable of providing attentive and caring service. This is a valuable asset as it fosters customer loyalty and positive word-of-mouth recommendations.

The no appointment policy can also be viewed as a strength for the salon, as it allows for walk-ins and caters to customers who prefer flexibility in their nail care routine. This policy may attract more spontaneous customers who do not want the hassle of scheduling appointments in advance.

The quick and efficient service provided by the nail technicians is another strength mentioned in the comments. This indicates that the salon values its customers' time and strives to complete services in a timely manner without compromising quality.

Furthermore, the ability of the technicians to bring customers' visions to life and create long-lasting powder dip nails is a considerable strength. This skill demonstrates the expertise of the technicians and their ability to meet customers' expectations.

On the other hand, several weaknesses were highlighted in the comments. One major weakness is the limited selection of gel nails compared to SNS nails. This could potentially disappoint customers who prefer gel nails or want a wider range of options to choose from.

One comment raised serious concerns about alleged preferential treatment towards white customers. If these allegations are proven true, it could seriously tarnish the salon's reputation and lead to a loss of customers from minority backgrounds. Discrimination based on race is unacceptable and should be addressed by the management.

The negative experiences with hand massages and nail art also highlight weaknesses in the salon's services. Poor-quality hand massages without the use of oil or lotion could result in customer dissatisfaction and discourage repeat visits. Additionally, negative feedback about the quality of nail art raises questions about the consistency and expertise of the technicians.

Another weakness mentioned in the comments is the perceived high cost for the quality of service received. If customers feel that they are not getting value for their money, they may choose to go elsewhere for their nail care needs.

The lack of trust in other technicians for services like eyebrow grooming is an issue that may hinder the salon's ability to attract and retain customers for these specific services. Building trust and confidence in the abilities of all technicians is crucial for ensuring customer satisfaction across all services offered.

Lastly, there is a lack of information regarding the cleanliness and safety measures taken by the salon during the current pandemic. This can be seen as a weakness, as customers may prioritize the health and safety of their salon visits and may prefer establishments that are transparent about their sanitation practices.

In conclusion, while Eagle Nails & Spa has strengths such as a wide selection of SNS colors, convenient location, excellent customer service, a no appointment policy, quick service, and the ability to bring customers' visions to life, there are several weaknesses that need to be addressed, including limited gel nail selection, allegations of preferential treatment, inconsistent service quality, high cost for service received, lack of trust in other technicians, and a lack of information on cleanliness and safety measures. By addressing these weaknesses and improving the overall customer experience, Eagle Nails & Spa can enhance its reputation and attract a broader customer base.

Best TL Reviews

Was looking for a good SNS place. They have a great selection of color and glitter. Another person came in looking for gel and I think she was disappointed that the selection was farrrr better for SNS. My old place has a ton of gel but when I switched to SNS I needed a new place. This is super close to my daughters dance studio so it was quite convenient

I love the customer service. She treated me with tender love & care. So, I tip her 20.00. 3 weeks ago because I appreciated the service. I just moved here so she is now my lady.

They have a no appointment policy and first come first serve policy. This is unless you are white!!! I was there waiting and someone white came in that had been there 3 times already but left! Then they came back when we were waiting and took that person before us. They say if you leave that you loose your spot! Not if you are white!! They have lost me as a customer!!!

I LOVE this place!! Especially Jenny, who is a nail artist...she always stays up with the latest trends like the new hombre look and is super fast! I came in with broken SNS and my nails chipped/broken off & after just one hour came out with THIS ???????????? I LOVE MY NAILS AGAIN!! JENNY IS A GENIUS!!!

Gets things done quickly and clean

Vee is my ABSOLUTE FAVORITE nail tech ever. She definitely knows what she's doing and always makes my nails look amazing. She knows exactly how I like my nails done and always brings my vision to life in the most perfect way possible. Also - when I get my powder dip nails done by her, it lasts so much longer than it ever does when I get it done elsewhere, which is why I don't even bother getting my nails done elsewhere :)

Worst $15 ever spent.

My hands look like a construction worker. Worst hand massage. No oil. No lotion. HORRIBLE. My 11 year old would have done better.

This was my first visit but I walked in and to my surprise the owner is the same nail tech I had years ago! Lena is the best when it comes to the nail industry! My service was quick and professional. My nails look great! I don’t like to just go to anyone for my eyebrows. I trust Lena..she has shown great art in my eyebrows. I recommend this place!

Must say if you want best customer service amazing nail art Kim the new owner myself and sister have went to for years she has a true passion and it shows in all the does the best she is a life saver best I have had in 40 years and very clean and even through all that is going on goes the extra mile to keep her clients safe truly will make you feel beautiful with her work