Hollywood Spa & Nails

+1 313-584-5219

7101 Chase Rd, Dearborn, MI 48126 United States of America

Open Today: -

Quick Facts About Hollywood Spa & Nails

Strengths:

1. Professionalism: One comment mentioned that Tony provided professional and accurate work. This indicates that there are some nail technicians who are skilled and can deliver quality services to customers.

2. Quick service: A couple mentioned that they were able to be serviced within 30 minutes, even on a busy Saturday. This suggests that the salon can efficiently accommodate customers and provide prompt service.

3. Detailed work: One customer mentioned that the technician for her mani and pedi was detailed and provided great service. This indicates that there are technicians who pay attention to detail and strive to meet customer expectations.

Weaknesses:

1. Terrible customer service: Many comments highlight the poor customer service at the salon. There were instances of arguing, screaming, and disrespect towards customers. This suggests a lack of professionalism in dealing with customers and creates an unwelcoming environment.

2. Unclean and dirty salon: Multiple comments mention that the salon is dirty and not well-maintained. This raises concerns about sanitation and the risk of infections or other health hazards. A clean and hygienic environment is crucial for any spa or nail salon.

3. Inconsistent and subpar work: Some customers mentioned that their nail services were not up to standard. Examples include not properly removing polish, uneven or bumpy shellac application, and improper filling. This suggests a lack of attention to detail and quality control within the salon.

4. Discrimination and disrespectful behavior: One comment describes discrimination towards a customer, including verbal abuse and derogatory comments. This type of behavior is completely unacceptable and shows a lack of respect for customers and their diverse backgrounds.

5. Miscommunication and unorganized management: Comments mention instances of miscommunication, lack of explanation, and disorganization within the salon. This can lead to confusion and frustration for customers, as it creates an inefficient and unprofessional atmosphere.

Overall, the strengths of Hollywood Spa & Nails place seem to be a few capable and professional nail technicians who can deliver detailed work efficiently. However, the weaknesses, which include terrible customer service, unclean salon, inconsistent work, discrimination, and miscommunication, outweigh the strengths. These weaknesses indicate a lack of professionalism, respect, and attention to detail, which are crucial for any spa or nail salon. Customers should be cautious when considering this salon and it may be best to explore other options with better reviews and reputations.

Best TL Reviews

THIS PLACE IS DISGUSTING. They have terrible customer service & whoever gets a manicure PLEASE BE CAREFUL. The guy cleaned the cuticle cleaner with alcohol and I proceeded to ask if it was used and he said YES. I asked him not to use it on my hands because I don’t want any germs or infections. At the end he still wanted to charge me 35$ when it’s actually 25$ if you don’t get your cuticles cleaned. He argued with me saying me having my hands in the water bowl is 35$ even without cleaning my cuticles. I asked for the manager as he was screaming in my face & the manager was embarrassed as to how his employee admitted to it being used. I handed him 25$ because lord knows he was too rude for a tip. As I walked out they were all yelling and he told me not come back. Luckily I don’t live in Michigan so that won’t be an issue! This place is really dirty & you should be careful of infections, etc.

I went for a fill in. He did not remove the clear polish before he started and only filled the red, not the black. He did not even put the clear coat of acrylic on the ombre like he suppose to. He said he was done and wanted to put clear polish. I asked if he could fix the black tip bc it has red on it.. And He kicked me out looking like this.

This is the worst nail salon I have ever stepped foot in. They are extremely rude. Very dirty inside the salon. The owners of workers will never show you a smile! I went inside to ask for a mask and I stepped out out to wear it and one lady worker starts talking in her language saying “ why would you give her a mask without charging her" so he asked me for $2 after I came back with my mask on. I told him I do not have $2 with me ( I only cards) he said give it back then and crumbled it in a ball and threw it on the floor with anger. I was very disgusting that there is still people like this. Also having the nerve to act like this while your place is trash is horrible!! I do not recommend anyone here!!

I recently switched to this nail salon and I’m very satisfied with Tony’s professionalism, accurate work and patience. Will be returning and I recommend (ask for Tony though I’m not sure of the others)

She tried but ... the shape is off the the shellac is bumpy, not happy and I paid $50

My wife goes in there to get her nails done just to get disrespected called names and asked not to speak in Arabic while

Being on the phone… she was discriminated against very badly a lot of name calling and disrespect telling her to go back to where she came from! she came back to the car crying never in my life was I so angry half the customers sitting down finished up and left because of how she was being treated. all this happen because they didn’t think the nail color would look nice and they said she was wasting thier time….mind you she’s a big tipper and pays thier overpriced changing prices even when they make mistakes she has been going there over a year so do her friends family and co-workers also brought in a big group of girls on our wedding 3 months ago the owner tony denied everything after I called him moments after my wife walked out then he hung up on me and stoped answering my calls. I’m definitely doing a civil law suit. SAVE YOUR SELF DONT GET DISRESPECTED OR RIPPED OFF DO NOT GO HERE!!!!

Very on organized no manager that cares for the order of arrival. And never explain only 1 person does acrylic.. easy solution tell people I would have did help or dip or anything else! So on professional ???????? I will never wait 1 hour to be skipped several times

My husband and I came here on a Saturday at 2p. If we would have chosen to go somewhere else, it would have taken all day to be seen. We weren’t even here for 30 minutes before we both were able to be serviced.

I received a mani and a pedi. The guy who served me was detailed and gave great service. I love this diamond in the rough.