ROOSTERS Men's Grooming Center

+1 256-489-0886

475 Providence Main St NW, Huntsville, AL 35806 United States of America

Open Today: -

Quick Facts About ROOSTERS Men's Grooming Center

Strengths:

1. Skilled stylists: Many customers mention that the stylists at ROOSTERS Men's Grooming Center are great and have provided them with excellent haircuts. This indicates that the stylists have the necessary skills and experience to deliver high-quality grooming services.

2. Patient and quick with children: A customer comments on the gentleman who cut their 19-month-old's hair, praising him for being patient and quick. This highlights the ability of the stylists to handle young children and make their haircut experience more enjoyable.

3. Welcoming and attentive service: Another customer mentions feeling welcomed and taken care of during their visit. They specifically commend Ashlee for her attentiveness and recommend both her and the grooming center. This indicates that the staff at ROOSTERS Men's Grooming Center prioritizes providing a welcoming and attentive experience for their customers.

4. Decent haircuts and beard trims: Several customers express satisfaction with the haircuts and beard trims they receive at the grooming center. They mention the positive outcome of their grooming sessions and plan to return for future appointments. This indicates that ROOSTERS Men's Grooming Center can consistently deliver satisfactory grooming services.

Weaknesses:

1. Increasing prices: One customer expresses dissatisfaction with the increasing prices at ROOSTERS Men's Grooming Center. This suggests that the cost of services has been on the rise, potentially making it less affordable for long-time customers.

2. Management and customer service issues: A customer shares a negative experience with management and customer service. They mention a booking mishap and the manager's rude response to their request for a discount. This highlights a weakness in the management's handling of customer complaints and the lack of satisfactory resolution for a long-time customer.

3. Strict cancellation policy: A customer mentions having their appointment canceled for being 8 minutes late, despite the stated 10-minute policy. Although the manager resolves the issue and compensates the customer, this indicates a strict policy that may inconvenience customers who arrive slightly late for their appointments.

4. Scheduling and availability issues: Multiple customers express frustration with scheduling issues at ROOSTERS Men's Grooming Center. They mention appointments being canceled due to stylist unavailability and difficulty in finding an available stylist at a desired time. This suggests a weakness in the organization of appointments and the availability of stylists, potentially causing inconvenience for customers.

5. Unwillingness to accommodate unforeseen circumstances: A customer mentions being turned away when they arrived 12 minutes late for their appointment due to being pulled over. They criticize the grooming center for not working with them or offering an alternative arrangement. This indicates a lack of flexibility and understanding towards customers who face unforeseen circumstances.

In conclusion, while ROOSTERS Men's Grooming Center has strengths such as skilled stylists and positive grooming experiences, they also face weaknesses relating to pricing, management and customer service, strict policies, and scheduling issues. By addressing these weaknesses and improving areas such as customer service, flexibility, and availability, ROOSTERS Men's Grooming Center can enhance the overall customer experience and maintain long-lasting relationships with their clientele.

Best TL Reviews

Been coming here for 15+ years. The stylists are always great! I had 4 stylists that I stuck with over the years, but the establishment itself has gone downhill over the past few years. Their prices keep going up and up and I had a really bad experience with management once. I called and booked my appointment a week in advance like I have been for all these years. Show up to my appointment and they don't have me in the system. Apparently they updated their system and some people lost their appointments. Ok fine. I'll reschedule. I ask for a discount, not a full comp due to the mishap and the fact I had to take off work and drive over there. The manager rudely tells me that it's not the stylists fault and they shouldn't have to pay. I agree and say it should come out of Roosters cut. She said well if I don't like it, I can go someplace else. Horrible customer service. 15+ years and they can give me $10 for their screw up?

Showed up 8 minutes late and they cancelled my appointment. They have a 10 minute policy but I wasn't later than 10 minutes and they didn't call. With that said...the manager was very understanding and apologized for the frustration I experienced at first and even comped my hair cut.

Overall, a situation that was pretty upsetting turned into a situation I'm happy to say was resolved with good customer service.

Thanks.

I took my 19 month old in for a haircut and the gentleman who cut his hair did an amazing job! My son doesn’t enjoy haircuts and he was very patient and quick with the cut which was so appreciated! Will definitely be back for the next haircut. :)

Ashlee was amazing! It was my first time at Roosters and I felt very welcomed and taken care of. I got a men’s haircut and shampoo. Ashlee talked me through exactly what she was doing and was very attentive. I highly recommend Roosters and Ashlee!!

Best cut in town. Skip the towel wrap-they stopped using mint. New smell is terrible. Still a great experience!

Had an appointment for a beard trim. Michelle is great. I should have done a before and after. I'll go back again for a hair cut and beard trim combo with a clean up shave. This might be my new place to get trimmed up. Thanks to Michelle.

Have received decent haircuts here before. Was a total of 12 minutes late to my last appointment due to getting pulled over. Over the phone they said that I could still get a cut without the hair wash, but when I arrived they turned me away without even trying to setup another appointment. God forbid that life happens to you on an appointment day, because they will not work with you.

I booked an appointment two days in advance and selected "any stylist" from the website. But this morning I got a call saying they could not make my time because a stylist wouldn't be available. So, not a SINGLE stylist will be available at 5pm? Not a single one, for an appointment booked 48 hours in advance?

Since they can't be bothered to honor their schedules, they deserve a 1.