Quick Facts About Elite Nails
Elite Nails Place has received a mix of positive and negative comments from customers. In order to assess the strengths and weaknesses of the salon, we will analyze the comments and break them down into different categories.
1. Customer Service:
- Positive: Customers praised the staff, noting that they were nice, gentle, attentive, accommodating, and provided great customer service.
- Negative: One comment mentioned that the owner was rude and unprofessional, specifically towards a patron who complained about her nail shape. Another comment complained about the manager's refusal to address a customer's issue and accused them of being dismissive and unhelpful.
Strength: The majority of customers commented positively on the staff, emphasizing their friendliness and attentiveness. This suggests that the overall customer service at Elite Nails Place is satisfactory.
Weakness: There are a few incidents where the owner or manager is accused of being rude or dismissive towards customers' complaints. This reflects poorly on the salon's customer service and may impact customer satisfaction.
2. Quality of Services:
- Positive: Many customers were satisfied with the manicures, gel manicures, and pedicures they received, noting that they had good experiences and were pleased with the results.
- Negative: Some customers had issues with nail shaping, excessive gel polish, or rough treatment during pedicures.
Strength: The majority of customers seemed to have positive experiences with the services provided at Elite Nails Place. This indicates that the salon generally delivers satisfactory outcomes.
Weakness: There were complaints about nail shaping and excess gel polish, which suggests inconsistency in the quality of services provided. Furthermore, one customer reported rough treatment during a pedicure, which indicates a lack of attention to detail and customer comfort.
3. Cleanliness and Organization:
- Positive: Several customers commented positively on the cleanliness and organization of the salon, mentioning that it was clean, neat, and well-managed.
Strength: The salon maintains cleanliness and organization, creating a pleasant environment for customers.
No weakness was mentioned in relation to cleanliness and organization, indicating that Elite Nails Place has effectively established a clean and organized space.
4. Pricing:
- Positive: One comment defended the salon's prices, highlighting that they reflect the increasing costs of supplies. This suggests that some customers appreciate the salon's pricing structure and understand the reasoning behind it.
Strength: The salon has transparent pricing, and there are customers who support the value they offer.
Weakness: There were no direct complaints about pricing, but one customer mentioned that the salon was "basic" in terms of what it offers. This may imply that some customers might perceive the services or products as overpriced compared to other salons with more luxurious or advanced options.
Based on the comments provided, it is evident that Elite Nails Place has several strengths, including friendly staff, satisfactory customer service, positive experiences with services, cleanliness, organization, and customer support regarding pricing.
However, there are also some weaknesses, such as inconsistencies in nail shaping, excess gel polish, rough treatment during pedicures, and incidents of rudeness or dismissiveness from the owner or manager.
While Elite Nails Place seems to have many positive aspects, the presence of weaknesses in certain areas may impact their overall reputation and customer satisfaction. It is important for the salon to address these weaknesses and strive for continuous improvement in order to maintain and attract customers.
Best TL Reviews
Staff was nice but nail shape was horrible and there’s literally gel polish all over my nails that will be driving me crazy until I can go to another salon and have them fixed. Wouldn’t recommend unless in an absolute pinch.
I’ve been going here for years. I always have a very good experience. The owners are super nice and I’ve always gotten a satisfactory manicure/gels or dip.
Clean, on time and very pleasant staff. Gentle and attentive. Would definitely recommend! Located inside the plaza, look for signs overhead.
It's your basic nail salon. The ladies were nice. Walked in on an early Monday afternoon and they weren't busy so they were able to accommodate us for pedicures right away.
It's in the mall "under" the Hilton.
My technician was a bit rough on my toes when she was was clipping them and pushing the cuticles back, but she overall did a good job.
I got the most expensive non-gel pedicure for $45.
Clean cut organize place great customer service I love going there to get ma nails and toes done
The staff here is so nice. I’m in town for a wedding and needed a full set gel manicure and they were able to accommodate me right away. My manicure looks amazing! I would highly recommend.
P.S. to the reviews complaining about the prices, please keep in mind that everyone’s cost of supplies has increased tremendously. People that don’t own their own business don’t seem to understand this at all, leaving negative reviews on a small business page is only hurting them even more. If you’re going to complain about the price then don’t get the service.
DO NOT GO HERE! I am from Arkansas. Needed a Pedi so decided to get one while in Cincinnati on a work trip. This was open and right by where I was staying. Should have never gone. The lady cut the skin above my big toe because she was distracted and was filing my skin not just my nail. I made her aware as soon as it happened. It was bleeding so she poured some liquid on it. Whatever it was stung bad. She apologized several times so I let her finish. Now I am home and it is infected. I called to simply ask for a refund and the manager refuses to even ask the employee if it happened and says I am just trying to scam them. I’m sorry but who has time to scam nail salons. For real. I would NEVER recommend anyone going here.
I attempted to do a walk in on my lunch for a quick polish change on my toes and quickly walked out. A women who I was Informed was the Owner was very rude to patrons and unprofessional. I heard a patron complaining about her nail shape and and the Owner flat out was rude to her and refused to correct the issue. I typically go to Ambiance for my nail care and never have any complaints and am always treated with respect. I work hard for my money and refuse to spend where I will be treated poorly. After reading reviews this seems to be a pattern of behavior for this nail salon. I would NOT recommend.
Place Pictures
Elite Nails Info
Amenities
Accessibility
-
Wheelchair accessible entrance
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
Places