Quick Facts About Kona Barber Shop (Hannan’s Barber Shop)
Kona Barber Shop, also known as Hannan's Barber Shop, has received a mix of positive and negative comments from customers. Analyzing these comments can help identify the strengths and weaknesses of the business.
Starting with the weaknesses, one recurring complaint is poor customer service. One customer expressed disappointment with the way customers are made to take a ticket outside, but some individuals are allowed to enter without a ticket and receive immediate service. This inconsistency suggests a lack of professionalism and a possible disregard for the order in which customers should be served. Another customer expressed frustration with the staff's inability to explain the situation when seeking clarification, which hints at a lack of communication skills within the shop. Additionally, there were allegations of racism and providing privileges to certain customers, which would be concerning if true. It is important for any business to provide equal treatment to all customers without any form of discrimination. These customer service issues could significantly impact the reputation of Kona Barber Shop and discourage potential customers from visiting.
Moving on to the strengths, a common positive comment revolves around the skills of specific barbers. One customer highly recommended Nalani, praising the beautiful haircut received from her. This positive experience was a departure from the customer's previous dissatisfaction with haircuts from other barbers. Another customer appreciated the professionalism and calmness of their barber, mentioning that they liked the haircut received. This suggests that there are competent and skilled barbers employed at Kona Barber Shop who can deliver satisfactory results. Providing quality haircuts and achieving customer satisfaction is a crucial strength for any barber shop.
The friendly atmosphere and the willingness of the barbers to listen to customer preferences are also mentioned as positive aspects. One customer appreciated the friendly nature of the staff and the fact that their barber listened to their instructions and delivered the desired haircut. This indicates that the shop fosters a welcoming environment, which can contribute to customer satisfaction and build customer loyalty. Another customer mentioned that despite having to wait, the experience was organized, suggesting that the shop manages its appointments effectively. Good organization can help create a positive customer experience, even during busier periods.
While there were instances where customers expressed dissatisfaction with their haircuts, it is worth noting that there were also customers who were pleased with the results. One customer mentioned that their husband has been to Kona Barber Shop twice and was very happy with both visits. The stylist carefully listened to their husband's preferences and delivered the desired outcome. This highlights the ability of certain barbers to meet customer expectations and provide a pleasing haircut experience.
In terms of price, several customers mentioned that the price at Kona Barber Shop is reasonable. This affordability can attract more customers who are looking for quality haircuts without breaking the bank.
However, there were also situations where customers' complaints were not addressed satisfactorily. One customer mentioned that their haircut was noticeably uneven and poorly blended, which is concerning as it indicates a lack of attention to detail. When the customer asked for a correction, the barber responded with an attitude, which further aggravated the situation. Poor conflict resolution and attitude towards customers can leave a lasting negative impression.
Another negative incident involved a customer who followed the first-come first-served policy and waited for their turn. However, when their turn came, a regular customer was seemingly given priority, causing frustration and dissatisfaction. This particular incident demonstrates a lack of fairness and respect for customer's time, further highlighting potential issues with customer service.
In summary, analyzing the comments about Kona Barber Shop reveals several strengths and weaknesses. The strengths include skilled barbers who can deliver satisfactory haircuts, a friendly atmosphere, and reasonable prices. However, weaknesses lie in poor customer service, inconsistencies in service delivery, potential discrimination, and issues with time management. These weaknesses can significantly impact the reputation of the business and customer satisfaction. Improving customer service, addressing inconsistencies, ensuring fair treatment, and enhancing communication skills are areas that Kona Barber Shop should focus on to improve overall customer experience and maintain a positive reputation.
Best TL Reviews
Worst place with customers service. They make customers take a ticket outside but definitely not the way they work, someone walked in without a ticket and they took care right away. I went inside to ask they didn’t even knew how to explain. Racist? Privileges? What’s wrong here? DO NOT COME TO THIS PLACE.
I really recommand Nalani. I had my haircut with her. Never had a haircut that beautiful from the start. In general, from other barbers in my home town, I didnt like my fresh cut until a week, but what she did was perfect. I am impressed. I forgot to tell her. And she is very calm and professionnal.
Nice shop, friendly ladies working here when I went in. I like the haircut I got, she listened and cut it exactly as I wanted. Decent price and she spent the time to cut it right rather than try to get the next customer into the chair. I would recommend Kona Barber Shop and will go here the next time I need a haircut on the island.
Never had a bad experience from the place untill now my hair cut wasn't even cloose to what i asked for and every time i tryed to suggest something she corrected me
Good haircut, had a bit of a wait but it was organized.
I asked the woman who cut my hair for a high fade, and she gave me a noticeably uneven and poorly blended cut. I respectfully asked if she could even it out and she acted like I was out of my mind until another customer confirmed the cut was uneven.
I asked for the front to be lined up, and when i got to my car noticed that even that was done sloppily so I went back in and showed her, asking for her to correct it. Despite having tipped her 25% on a sloppy haircut, she copped an attitude and asked where I usually go.
Will NEVER give my money to this business again and embarrassed by a cut thats supposed to give me confidence.
Respected their first-come first-served policy and Put my name down, Jesse said there is two people ahead me and I would wait for 45 minutes. Two people got a haircut and exactly 45 minutes went by , then Jesse took an apparent regular with complete disregard for my time and presence. I decided to confront him and that’s when he began to stutter and desperately tried to show me a name on the list that may or may not have been the customer. Jesse, get your numbers and time right next time and don’t think everyone looks at time the same way you do! I will NOT be giving any business to this place and I hope this serves as a lesson for customer service!
My husband is very pleased with his haircuts. He has been there only 2 times. His stylist listened to what he wanted and she did exactly that. It looks great. The price is reasonable as well. Ask for Tatiana. She does a very nice job. Actually, they all do a good job. Try it!
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Kona Barber Shop (Hannan’s Barber Shop) Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 08:30 AM - 05:00 PM |
|---|---|
| Tuesday | 08:30 AM - 06:00 PM |
| Wednesday | 08:30 AM - 06:00 PM |
| Thursday | 08:30 AM - 06:00 PM |
| Friday | 08:30 AM - 06:00 PM |
| Saturday | 08:30 AM - 04:00 PM |
| Sunday | Closed |
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Location
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