Creatures Pet Shop

+1 541-460-5512

84 SW I St, Madras, OR 97741 United States of America

Open Today: -

Quick Facts About Creatures Pet Shop

Strengths of Creatures Pet Shop:

1. Friendly staff: Multiple comments highlight the friendly and helpful nature of the staff at Creatures Pet Shop. This creates a welcoming atmosphere for customers and makes their shopping experience enjoyable.

2. Reasonable prices: Customers appreciate that Creatures Pet Shop offers reasonable prices for their products. This can be a significant factor for pet owners looking to save money on their pet supplies.

3. Willingness to order products: The store goes above and beyond by offering to order products for customers that are not available in stock. This shows their commitment to customer satisfaction and ensuring that customers can find what they need.

4. Availability of specific brands: The store stocks a wide variety of brands, including specific ones that customers may require. This ensures that customers can easily find the products they prefer for their pets.

5. Convenient location: The store's location is convenient for customers, as it is in close proximity to truck stops and offers ample parking. This is beneficial for customers traveling through the area or those with larger vehicles.

6. Well-stocked and diverse selection: Despite being a small store, Creatures Pet Shop offers a good variety of pet supplies. Customers appreciate the range of options available and the ability to find everything they need for their pets in one place.

7. Self-serve pet washing station: The inclusion of a self-serve pet washing station is a unique and convenient feature. This allows pet owners to bathe their pets without the hassle of doing it at home.

8. Knowledgeable staff: Customers value the staff's knowledge about their products. This ensures that customers receive accurate information and recommendations for their pets' specific needs.

9. Excellent customer service: The store is commended for its exceptional customer service. From helping customers with their purchases to making them feel welcome, the staff goes above and beyond to meet and exceed customer expectations.

Weaknesses of Creatures Pet Shop:

1. Negative customer experience: One customer had a negative experience with a specific staff member who made insulting remarks about their dog. This demonstrates a lack of professionalism and empathy, which can be off-putting for customers.

2. Limited store size: While customers appreciate the variety of products available, some commenters mention the store's small size. This could limit the range of products offered and create a crowded or cramped shopping experience during peak hours.

3. Limited geographic reach: Being located in Madras, Oregon, the store may not be easily accessible for customers outside of the local area. This could potentially limit its customer base compared to larger pet store chains.

4. Price comparison: One customer mentioned that they were able to find a similar product for a lower price at a different store. This suggests that Creatures Pet Shop may not always offer the most competitive prices compared to other options in the vicinity.

In conclusion, Creatures Pet Shop has several strengths, including friendly staff, reasonable prices, willingness to order products, availability of specific brands, convenient location, a diverse selection of pet supplies, a self-serve pet washing station, knowledgeable staff, and excellent customer service. However, there are also some weaknesses, such as a negative customer experience, limited store size, limited geographic reach, and potential price competitiveness. Overall, while the store has received positive feedback from many customers, it may benefit from addressing the issues raised in the negative comment to improve their overall reputation.

Best TL Reviews

Friendly staff and reasonable prices. If they don't have it in stock they'll gladly order it for you.

Stopped my first time today. The lady workin was very very nice and helpful. This pet store saved my behind as I was running out of dog food and the places I could stop at from iowa to Oregon didn’t have dog food (truck stops)this store even had the brand that I feed him in stock . Was very helpful when I called to see if there was anywhere I could park my semi within walking distance. Will stop again when ever I need dog food and next time maybe I’ll get king Midas a new toy.

Very friendly staff good variety for store size. Glad we found it on our trip

The staff is wonderful. Couldn't ask for a better creature store in a small town.

Excellent customer service. Great variety of animal needs. Well stocked, reasonable pricing. Self Serve Pet washing station. Very willing to order what you need. Great hours. Very knowledgeable on their products. Love this store, so glad they opened in Madras. Is much needed!!

The best pet store in Central Oregon. Friendly and a great selection. I love their dog and cat food rewards system where you buy 10 get one free. The owner has a great memory and knows family now. So nice.

Wonderful Pet shop with everything you need for your fur babies. Excellent customer service, they always make you feel welcomed. Love the new shop. Lots of parking too. Great products.

Yesterday I went in to this store to buy my dog a leash and harness type collar. My dog gets very nervous when she goes places because she assumes it is the vets office and they’re going to do something bad to her. So she tinkled on the floor. You’d think the owners of a store like this would be kind and forgiving when accidents happen. Not the older lady who works there. She proceeded to ask me how old my dog was. I responded she was just turned five, and she said, “Wow you’d think she would be done with all that!” That was her first insult to my dog. When i started fumbling through the harnesses, she just stood there and i had to ask her for help. You’d think as a pet store owner she would jump in to push her much overpriced merchandise. She finally did help and when she was watching me for her she said, “she sure doesn’t miss many meals does she?” That was the second insult she made to my dog and I. After forking over $42.95 for harness and leash, she then proceeds to tell me “well, she sure is pretty.” Wow, I told her, “that’s the first nice thing you’ve said since i worked in here!” I don’t know if she was having a bad day or what, but i felt really insulted by her and won’t go back to her store again. I’d rather drive 30 minutes to Petco in Redmond and I’m all about “buy local mentality.”