Vivian's Nails

+1 336-992-6264

305 W Mountain St F, Kernersville, NC 27284 United States of America

Open Today: Closed

Quick Facts About Vivian's Nails

Vivian's Nails place, based on the comments provided, has a number of strengths and weaknesses. Let's break them down:

Strengths: 1. Quality service: Multiple comments have praised Vivian's Nails place for their excellent service. It is mentioned that Vivian is wonderful and takes her time to make nail designs look great. Tim is also mentioned as doing a good job on nails. Customers appreciate the care and attention given to their nails.

2. Gentle pedicures: One customer specifically mentions that the lady who did their pedicure was gentle. This indicates that Vivian's Nails place also excels in providing a comfortable and relaxing experience for customers during their pedicures.

3. Local business: Several comments emphasize the importance of supporting local businesses. Vivian's Nails place being a locally-owned business for over 15 years is seen as a positive aspect, as it contributes to the community and local economy.

4. Variety of gel polish colors: One customer expresses their delight at the wide range of gel polish colors available at Vivian's Nails place. This indicates that the salon offers a diverse selection, catering to the preferences of different customers.

5. Friendly staff: Multiple comments mention the friendly nature of the staff. The employees are recognized for being nice, friendly, and working together to ensure customer satisfaction.

6. Clean environment: The overall cleanliness of Vivian's Nails place is positively noted in a comment. This is a crucial aspect for any customer-oriented business, as it contributes to the overall experience and satisfaction of customers.

Weaknesses: 1. Unequal treatment: One negative comment highlights an experience where the customer felt that white customers were given better service. The customer expresses disappointment and concludes that they will not return to Vivian's Nails place. This comment suggests there may be some inconsistencies in the service quality across customers, which is a significant weakness that needs to be addressed.

Upon analyzing the strengths and weaknesses of Vivian's Nails place, it is evident that there are several positive aspects that contribute to customer satisfaction, such as the quality service, variety of gel polish colors, friendly staff, and a clean environment. These strengths can attract customers and build a loyal clientele base.

However, the comment mentioning unequal treatment is a major concern. It suggests that there may be some bias or inconsistency in how customers are treated based on their race, which is completely unacceptable. This issue needs to be addressed and rectified immediately by the management at Vivian's Nails place. It is vital for any business to treat all customers equally and provide a fair and respectful environment.

To address the weakness of unequal treatment, Vivian's Nails place should prioritize providing training for all employees on cultural sensitivity and inclusivity. This can help ensure that all customers, regardless of their background, are treated with the highest level of respect and receive the same quality of service. Implementing a system for gathering customer feedback and addressing any concerns promptly is also crucial to prevent future incidents of unequal treatment.

In conclusion, while Vivian's Nails place has many strengths that contribute to its positive reputation, there is room for improvement regarding the issue of unequal treatment. It is essential for the management to address this concern promptly and ensure that all customers are treated equally and receive the same level of service. By doing so, Vivian's Nails place can continue to build a loyal customer base and maintain its position as a friendly and quality nail salon.

Best TL Reviews

Vivian is wonderful. Took time and made my design look great. Tim did a good job but a little heavy handed. The lady who did my pedi was gentle. Love this place. Will be back.

I have been going to this business for over 15 years. It is clean and run by a wife and husband team. Remember to support local businesses!

Friendly staff, excellent service, and they all work together to make their customers happy????????

They have so many colors of gel polish an S&S if you're indecisive like me it will take you a while to figure out which color you really truly want because honestly I want them all. Tim did a wonderful job on my nails and always has

People where really nice and friendly. Over all I liked how my nails came out and always enjoy the pedicures. I would definitely go back to them!

Vivian's is a nice,clean, friendly place to get my nails done. I enjoy going for their friendly services.

My favorite nail salon & waxing spot. This is my favorite nail salon and I leave there happy anytime I go. They take their time to make sure you get the product that you want and that you are happy. It has always been a friendly & laid back atmosphere and it's always clean. Vivian is the ONLY person that I will let touch my eyebrows.

I went there to get my nail fixed at 9:30. Already it was people there. So I decided to be patient and wait even though i had no time. But i decided to give them a chance. Anyways it was only two people working at this time. And about 5 people including myself. So two more people came in and then like 10 mins later Vivian and another lady came in who worked there after. Vivian tells me I have to wait. I’ve always felt like they serviced their white customers better. Due to them being white. Its sad this is the world we live in. Anyways I will never go back.