Quick Facts About Nails Spa
Nails Spa has received a range of both positive and negative comments from customers. Analyzing these comments can help identify the strengths and weaknesses of the establishment.
Starting with the positive comments, one recurring theme is the quality of the work done at Nails Spa. Customers have praised their nail services, with one person stating that their nails looked fantastic and another saying their nails were cute. This suggests that the salon has talented and skilled technicians who are able to provide a satisfying outcome for customers.
Another strength mentioned is the atmosphere of the salon. One customer described it as peaceful, suggesting that Nails Spa provides a calm and relaxing environment for their customers. This can enhance the overall experience and contribute to customer satisfaction.
Additionally, appointments and customer service seem to be positive aspects of Nails Spa. One customer mentioned that they made an appointment and were treated nicely, while another customer had scheduled their visit a week in advance for a special occasion and left satisfied with the result. These comments indicate that the salon is able to accommodate bookings efficiently and treat customers with kindness and respect.
On the other hand, there are several weaknesses that customers have pointed out. One recurring complaint is the lack of attention to customer preferences. In one particular instance, a customer had a specific request for a dip on their nails but was given gel instead, despite discussing it multiple times with the technician. This lack of communication and failure to meet customer expectations can be seen as a weakness of Nails Spa.
Moreover, there have been comments about poor customer service and long wait times. One customer expressed dissatisfaction with the service they received, stating that they did not receive any nail care at all and had to wait for an extended period. Additionally, the customer claimed that the attitude of the staff was negative and that they were ignored when expressing their concerns. These complaints indicate a flaw in the customer service and overall experience provided by Nails Spa.
In terms of cleanliness, there have been mixed reviews. While one customer mentioned that the salon was clean and praised the previous owners for maintaining a hygienic space, another customer complained about the sanitation being horrible. This inconsistency suggests that there may be inconsistencies in the level of cleanliness at the salon, which is a weakness that should be addressed.
Finally, there have been specific complaints about services such as brow shaping. A customer described their experience of having their glasses forcefully removed and not being allowed to see a mirror during the process. Additionally, they were unhappy with the outcome of their brows and felt ignored by the technician. This implies a lack of professionalism and care during the service, which is a clear weakness that impacts customer satisfaction.
In conclusion, Nails Spa has strengths in terms of the quality of their work, the peaceful atmosphere, and the ability to accommodate appointments. However, weaknesses are evident in their communication with customers, customer service, cleanliness, and attention to detail during services. Addressing these weaknesses by improving customer service, maintaining cleanliness, and ensuring staff adhere to customer preferences can help Nails Spa enhance their overall reputation and customer satisfaction.
Best TL Reviews
This is my second visit with Le and having her do gel polish for me. I recently stopped doing acrylics and want to let my natural nails grow out. The atmosphere is in the afternoon is very peaceful. Next trip in I plan on having a pedicure and will update after that experience.
Didn't have a good experience. The lady specifically did not do what I asked her to even after discussing what I wanted at least four times we discussed me doing the dip on my nails even went as far as to speak about the colors of powder. She started doing my nails like normal building a base and we got all the way to the end and she started to gel paint them and I was like what are you doing we discussed the dip and she kept arguing with me and continued to do the gel anyway. She would not stop and do the dip as we discussed I wanted. I do not like gel nails because they always look really bulky and lumpy because they don't shape them down there just how ever the gel gets laid. Any how I ended up paying forty five dollars for nails I could have done at home with my gel kit. I am very unhappy with my experience and will not be taking my business here anymore. Be warned for anyone who chooses this place the ladies will do what ever they want to your nails if they are in a rush and then not change it or fix it no matter how many times you say no this isn't what I want. And still charge you full price for nails you didn't ask for
I have only gotten My nails done here, wish they would actually do a manicure when they apply nails or do them, but my nails are also cute other than that
I absolutely loved my visit here. They do such good work. My nails look fantastic
I made an appointment a week ago, went in and treated me nicely. These nails are perfect. Got them a day before my quinceañera.
The worst customer service I have ever experienced. I was there for about an hour and 40min and did not receive any type of nail care AT ALL! I only wanted a pedicure and all they had me do was pick a color. Not to mention their sanitation is horrible!! They had a nail tech taking a nap on one of the couches and several others doing absolutely nothing meanwhile I was waiting to get attend. Every one had this nasty attitude. Over all this was the most horrific experience I have ever had. More people would walk in with no appointments and get attended meanwhile I had been waiting there for an hour. I walked out with no service just a horrible experience.
I used to go to this salon years when Jenny and John owned it. Jenny did my nails and Anna did my pedicures. I always loved the service there and the salon was clean. These two ladies, and John on occasion, were always very nice to work with...very polite. Then one day I went in for a mani-pedi and they were gone!! I let the man at Jenny's nail table do the manicure but I was NOT happy with his work. And the atmosphere is terrible now...the salon smells bad. Just NOT the same. I will never go back there. WHERE IS JENNY, JOHN, AND ANNA AT!!!!!!!!
Do not recommend. I have never left a review before but felt obligated to because this was the worst experience I have ever had at a nail salon. The lady that did my brows had me sit in a chair which was the first red flag (usually when I get my brows done at other salons, I lay down on a spa bed). As soon as I sat down, the lady ripped my glasses off of my face before I even had the chance to take them off myself. Second red flag. Then she continued to keep a firm grip on my expensive glasses and I had to ask for them back before she damaged them! Third red flag. Next, she kept tilting my head very aggressively and was very rude about it. Forth red flag. Next, I kept asking to see a mirror so I could see what she was doing and she refused. Fifth red flag. Afterwards, I had to use my front camera on my phone because I was not given a mirror and to my horror, half of my brows were gone! I was clearly upset and the lady just ignored me. Very upset with my brows and my experience at Nails Spa.
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Nails Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 06:30 PM |
|---|---|
| Tuesday | 09:00 AM - 06:30 PM |
| Wednesday | 09:00 AM - 06:30 PM |
| Thursday | 09:00 AM - 06:30 PM |
| Friday | 09:00 AM - 06:30 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
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Location
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