Lee Nails

+1 865-984-2600

187 Foothills Mall Dr, Maryville, TN 37801 United States of America

Open Today: -

Quick Facts About Lee Nails

Lee Nails has received mixed reviews from customers, with both positive and negative experiences reported. In order to provide a thorough analysis of the strengths and weaknesses of Lee Nails place, these comments will be examined in detail.

Starting with the strengths, one positive aspect highlighted by a customer is the quality of the service provided by Leann. According to the comment, Leann has consistently done a great job with the customer's nails and has been able to deliver high-quality results. This suggests that there are competent and skilled staff members at Lee Nails who are capable of providing excellent nail services.

Another strength mentioned in a different comment is the friendly and welcoming nature of the staff, particularly Leann and the male employees. This indicates that there are personable and likable individuals working at the salon, which can contribute to a positive customer experience. Friendliness and good customer service are key factors that can help attract and retain customers.

Additionally, one customer has expressed satisfaction with the nail services provided for their toes. The customer states that their toes look good and they had a positive experience. This suggests that Lee Nails is capable of delivering satisfactory pedicures and can meet the expectations of customers in this area.

Moving on to the weaknesses, one of the most prominent issues highlighted in multiple comments is the poor customer service and unprofessional behavior of some of the staff members. Customers have reported instances of rudeness, argumentativeness, and even insulting remarks from the staff. This is a significant weakness as it can severely impact the overall customer experience and deter potential customers from returning to the salon.

Another weak point that has been mentioned is the waiting time. Customers have reported long waiting times before being attended to, with one particular customer waiting for 30 minutes despite being early for their appointment. Excessive waiting times can lead to customer frustration and dissatisfaction, giving the impression of a poorly managed salon.

Furthermore, several customers have expressed disappointment in the quality of the nail services they received. Issues such as dirty salon equipment, lack of attention to detail, and subpar results have been raised. These weaknesses not only affect customer satisfaction but also impact the perceived professionalism and competence of Lee Nails as a salon.

Price is another aspect that has been mentioned as a weakness. Customers have expressed dissatisfaction with the high prices charged for what they perceived to be low-quality work. This highlights a potential mismatch between the expectations of customers and the value they feel they are receiving for their money.

Lastly, a specific incident was raised regarding unhygienic practices. A customer reported observing a pedicure being performed without gloves, which raises concerns about the salon's adherence to proper sanitation and cleanliness protocols. This can significantly impact the salon's reputation and trustworthiness in the eyes of customers.

In summary, the strengths of Lee Nails include the presence of skilled staff members, positive customer service experiences, and satisfactory pedicure services. On the other hand, the weaknesses of the salon include poor customer service, long waiting times, inconsistent quality of work, high prices for perceived low-quality work, and potential issues with hygiene and sanitation practices. These weaknesses can have a negative impact on the overall customer experience and the reputation of Lee Nails as a salon.

Best TL Reviews

Walking in I was greeted with an attitude and told that i'm early and will have to wait(i was 5 minutes early). They took me back finally after wait 30 minutes. When i finally got back the bed to lay on looked dirty and the person doing my lashes was mediocre at best. The appointment was painful, I have had extensions in the past and never experienced anything like this! She asked half way through if I wanted natural or glam, I said natural. This is not what I got, I got full glam. My appointment was 3 days ago and I have had nothing but pain the lashes are low quality and are already falling off! I would not recommend to anyone! 0/10!!

This was the worst salon experience I’ve ever had. She did nothing to remove dead skin from my heels or cuticles and no massage. She argued with me about what I asked for, and when I asked her to go straight across for a square line she actually tried to hand me the nail clippers to do it myself. She announced everything she was doing so everyone in the place knew about my personal nail issues and even announced out loud that she was going to “clean the black stuff from under my nails” LOL. I didn’t know whether to laugh or smack her! $30 to be insulted and get half a pedicure. I’d give less than one star if I could. Find another salon!

I went and got dip nails and had my toe nails polished, my toes look good however my dip nails are below subpar I’m not happy and won’t be going back, my nails look like they took a water dropper and dropped the powder on my nails and didn’t even it out, I have mountains on almost every nail and they completely messed up the shape. I won’t be going back ever again. You get charged top tier prices for extremely low quality work, and the dip powder wasn’t applied properly either. I’d rather do them myself at home then go back this establishment.

Leann is awesome and all the guys that work there are great too. She has done my nails 3 times now and every time they have been great quality usually I break a nail just 2-3 days after getting them done but my first set with her I was able to wear for a month before I just had to have a new color and trim. This is an excellent salon.

Poor experience, only two workers and although I didn't wait too long, there were others who waited 1 hour for her manicure. The man that took care of me did a poor job, cut my big toe nail below the nail quick line, left polish on the skin around the nails, cleaning around nails was uneven and messy. Sorry, this was a poor job.

I LOVE this nail salon! They always do an amazing job! I've been coming here for months and will not go anywhere else! I had a bad experience in the past with getting my feet done at another salon and today I felt comfortable enough to let Lee's do my feet for the first time since! They were amazing as usual and my feet feel great and toes look awesome! I brought my sis in today to get her nails done as well ❤ HIGHLY RECOMMEND THEM

Leeanne was very nice HOWEVER....My gel mani took only 10 mins and that's with 5 interruptions. There were two men there that did absolutely NOTHING! She ran around doing everything! She rubbed lotion on my fingers and palm area. Didn't get a hand massage or anything. Should have costs me $15 instead of $35. SAVE YOUR MONEY, DONT go there!

Hit or miss as far as quality. The lady did a great job on my nails last time I went. So we showed up at the shop at 11:20am to wait in line for when they open at 12pm. Even though we were first in line when they opened 10 minutes late, the lady started on 3 other people's nails and the guy started one other pedicure (without gloves) before my boyfriend's. We left after an hour without having our nails or feet done. I certainly won't be returning.