Nina's Nails

+1 252-329-9888

205 Greenville Blvd SW, Greenville, NC 27834 United States of America

Open Today: -

Quick Facts About Nina's Nails

Nina's Nails place has both strengths and weaknesses based on the comments provided. The strengths include:

1. Quality of work: One customer mentioned that Nina's Nails takes their time and does a perfect job, particularly for pedicures. This indicates that the salon pays attention to detail and ensures that the cuticles, calluses, and polish are well-done.

2. Cleanliness and sanitation: Another comment praised the salon for its cleanliness and sanitation. This is crucial in a nail salon to prevent the spread of infections and maintain a safe environment for customers.

3. Patience and courteousness: A customer mentioned that the nail technicians at Nina's Nails are patient, courteous, and focus on the customer during their turn. This suggests that the staff values customer satisfaction and provides attentive service.

4. Customer loyalty: Despite some negative experiences mentioned, there are customers who continue to go to Nina's Nails and enjoy their experience. This indicates a level of loyalty and satisfaction that some customers have with the salon.

However, there are also some weaknesses highlighted in the comments:

1. Unprofessional and nasty attitudes: The first comment mentions that Nina and her husband have nasty attitudes and are unprofessional. This is a significant weakness as it can drive customers away and negatively impact the salon's reputation.

2. Poor customer service: One customer mentioned experiencing rude and poor customer service from a male employee. This is a weakness as it can lead to customer dissatisfaction and potentially drive customers away.

3. Mistakes and lack of rectification: One customer mentioned that a mistake was made on their daughter's nails, and the salon did not fix the mistake or offer any compensation. This lack of accountability and inability to rectify mistakes can greatly impact customer satisfaction and loyalty.

4. Inconsistency in service: The comment about high fumes and longer wait times indicates that there might be inconsistencies in the salon's service. These factors can negatively impact the overall customer experience.

Given these strengths and weaknesses, it is clear that Nina's Nails has some areas for improvement. Addressing the issues of unprofessionalism, poor customer service, and lack of rectification for mistakes should be a top priority. Additionally, maintaining consistency in service quality, reducing fumes, and managing wait times can enhance the overall customer experience. By focusing on these areas, Nina's Nails can work towards building a stronger reputation and attracting more loyal customers.

Best TL Reviews

Nina and her husband have nasty attitudes and very unprofessional . They have refused to do my nails several times. She yanks your hand as she’s doing nails and doesn’t like when you confront her. I wouldn’t recommend this place to anyone.

I really like Nina's Nails they take their time and do a perfect job I will continue to going to their establishment no doubt about it great place to have your nails done and pedicure ????

My birthday day is ruined. I used to enjoy this place. I waited for them to open just for them to ruin my nails. Literally going to another salon just to get this fixed. I’ve been going here for a long time and this just killed everything for me. My bday is ruined

The male guy that works in Nina Nails was very rude and displayed poor customer service. I wanted my toe nails shaped square. He filed one toe nail crookedly with one side of the nail being longer than the other. When asked to file the toe mail evenly he became very upset and said that I can leave. I asked bc I want my toe nails filed evenly? Bc I’m requesting my toe nails a particular way, a service that I am paying for? He walked away and would not respond!

Hands down best pedi I've ever had! Salon is clean and sanitary. Nail techs take their time and ensure cuticles, calluses, and polish are well done. Get in early or may have to wait, but it will be worth it!

Do not spend your money here!! These people have very nasty attitudes and are rude to their black customers!!

This is a really good nail salon. They give you great service & completely focus on you when it's your turn. Sometimes the fumes are really high & the wait can be longer than I would like but overall I enjoy my experience. They don't rush you and are very patient & courteous. I will definitely go back.

It was getting close to closing and she got in a hurry and put 2 nails on my daughter wrong fingers still charged full price but did not fix her mistake after I had been there an hour already. Guess going home was more important than customer satisfaction.If you don't want to fix your mistake at least take off some of the price to make up for it.