Fashion Nails Today

+1 502-452-2504

3099 Breckenridge Ln UNIT 115, Louisville, KY 40220 United States of America

Open Today: -

Quick Facts About Fashion Nails Today

Fashion Nails Today has several strengths and weaknesses based on the comments provided.

One strength is the relaxed vibe of the store. Customers appreciate the friendly and family-like atmosphere, which adds to their overall experience. This relaxed environment can contribute to a positive and comfortable visit for customers.

Additionally, the staff's ability to listen to customer preferences and provide the desired results is a strength of Fashion Nails Today. Customers appreciate that their nail technicians are able to do exactly what they want and are accommodating to their specific requests. This level of personalized service can help build customer loyalty and satisfaction.

Another strength mentioned in the comments is the quality of work done by the nail technicians. Customers have commented on the amazing job done on their nails and have expressed their satisfaction with the results. This indicates that Fashion Nails Today has skilled and talented technicians who are providing high quality nail services.

Furthermore, some customers have praised the friendliness and professionalism of the staff, highlighting another strength of Fashion Nails Today. The positive and patient attitude of the staff members can contribute to a positive experience for customers and make them feel valued and appreciated. This can help build strong customer relationships and foster repeat business.

However, Fashion Nails Today also has some weaknesses that were mentioned in the comments. One weakness is the underwhelming experience some customers had during their pedicure appointments. The lack of a massage and limited foot care were disappointing to these customers who expected a more fulfilling and relaxing experience. This highlights a need for improvement in the pedicure services provided by Fashion Nails Today.

Another weakness mentioned is the unprofessional behavior of one of the nail technicians. Customers have complained about the unpleasant attitude, lack of greetings, personal calls, and conversations during the appointments. This reflects poorly on the professionalism of the nail technician and can negatively impact the overall customer experience. Addressing this behavior and ensuring all staff members maintain a professional attitude is crucial to improving the quality of service at Fashion Nails Today.

Additionally, the appointment wait times and preferential treatment for regular customers are weaknesses of Fashion Nails Today. Some customers have expressed frustration with the wait times and perceived favoritism towards regular customers. This can lead to a negative first impression for new customers who may not feel valued or prioritized. Improving the efficiency of appointment scheduling and ensuring fair treatment for all customers can address this weakness.

Moreover, some customers have raised concerns about the friendliness of the owner and their tone of communication. The perception of a non-friendly and intimidating owner can create a negative atmosphere within the salon and affect the overall customer experience. Fostering a positive and welcoming environment starts with the owner and addressing this issue can help improve customer satisfaction.

In conclusion, Fashion Nails Today has several strengths including a relaxed vibe, personalized service, quality work, and friendly staff. However, weaknesses such as underwhelming pedicure experiences, unprofessional behavior from a technician, wait times, preferential treatment, and a perceived unfriendly owner should be addressed to enhance the customer experience and attract new customers.

Best TL Reviews

I liked the relaxed vibe I get from this store. I enjoy hearing stories about their lives and how they feel like a family instead of just coworkers. Also my nails be poping ????❤️

It was just okay. My pedicure looks nice, but the experience was underwhelming. The man who did my toes was very "get in/get out." There was no massage at all, which is one of the main reasons I get pedicures! If I just wanted my nails painted, I can do that at home for free. The scrub was about 10 seconds each leg, then lotion rubbed in as quickly as possible. Not much foot care and zero massage. I won't go back.

very friendly place did exactly what i wanted with my nails and was so nice about it which i really appreciate because i am indecisive lol definitely will be coming back.

Friendly folks and they do a good job on my nails.

I've been here twice so far. Both times my experience was average at best. The tech that did my nails had a very unpleasant attitude the entire time. She didn't greet me, made personal calls, and had personal conversations with the the other employees which was very unprofessional. I gave 2 stars because she did a decent job on my nails but I wouldn't recommend them to anyone.

Not very professional. I’ve been there a few times only because it is close to my house. Once I waited for over 30 minutes for service and a man walks in, sits for 5 minutes and is called before me. The staff knew him so I assumed he was a regular customer. If you’re a “regular” you are fine but if they don’t know you, it’s not a great experience. They are very friendly to the regular customers but not good at attracting new ones. A woman who I believe is the owner is not friendly, I was kind of scared of her. She didn’t talk in a nice tone especially to her employees. Last time I got a regular mani which was not great and a pedi which was ok. Was bummed because I had a special event later that day and I had dried blood on one finger from where I was cut by the tech.

First time coming here and the lady did an amazing job. I love the color and the foot massage was everything. Found my new pedicure goto spot.

The people here do amazing work! They're friendly, professional, and patient with you. I love them! Never leaving!