Quick Facts About Vega Nail & Spa
Strengths:
1. Positive customer experience: Some customers mentioned that they love coming to Vega Nail & Spa and highly recommend it. They appreciate the friendly staff, the good service provided by the nail technicians, and the ability to get the desired nail designs.
2. Skilled nail technician: One customer specifically mentioned Sonja and praised her for consistently doing a great job. This indicates that at least one nail technician at Vega Nail & Spa is skilled and capable of meeting customer expectations.
3. Range of services offered: Customers mentioned getting a variety of services at Vega Nail & Spa, including dip nails, gel polish, manicures, pedicures, and coffin nails. Having a diverse range of services can attract a wide range of customers with different preferences.
4. Reasonable pricing: Despite some customers complaining about the high prices, one customer mentioned that the pricing was fair and even suggested making appointments to ensure a faster service. This indicates that the pricing is not universally high and could potentially be competitive in the market.
Weaknesses:
1. Lack of professionalism: Several customers complained about the unprofessional behavior of the nail technicians. One customer mentioned that the nail technician was agitated and insisted on using acrylic nails instead of dip nails. Another customer complained about rough handling, burning nails with a drill tool, and a lack of professionalism from the staff.
2. Inconsistency in service quality: One customer mentioned that they had a positive experience with getting their nails done, while another customer mentioned that their nails started falling off and chipping after only a week. This indicates a lack of consistency in the quality of services provided, possibly due to variations in skill and expertise among the nail technicians.
3. Lack of communication and customer care: One customer complained that the staff did not communicate with them before making changes to the services they were receiving. This lack of communication was particularly problematic as the customer's companion had a mental disability, requiring proper communication and consent from the caregiver.
4. Refusal of services: Another customer mentioned that Vega Nail & Spa refused to do a simple design on their daughter's nails. This refusal of service can leave customers feeling disappointed and may limit their options for nail designs.
In conclusion, Vega Nail & Spa has strengths such as positive customer experiences, skilled nail technicians, a range of services offered, and reasonable pricing. However, there are clear weaknesses in terms of unprofessional behavior, inconsistency in service quality, lack of communication and customer care, and refusal of certain services. Addressing these weaknesses would be crucial for improving the overall customer experience at Vega Nail & Spa.
Best TL Reviews
I went here. The man was alone and was very unprofessional. I wanted dip nails. He was very agitated about that saying acrylic nails were better for nails. When putting the tips on he was ripping the nails off and causing pain. Then when doing the dip powder he used purple acrylic EMA liquid and applied it like acrylics. My nails were supposed to be a bluish purple and this is how they turned out. Would not recommend.
Love coming here! I’ve tried a couple places around the area but no one treats me as good as the people here in Vega nails. Sonya is amazing and she’s always on point with what i want done. Highly recommend coming here!!
I have brought my lady that I help care for to this establishment for a manicure and pedicure every three weeks for the past 5 months. Today without my knowledge the lady there (whom I have never seen before) talked her into getting gel polish after she already had a regular polished picked out. Mind you my lady has a mental disability so any changes made should have went through me first. Her total was much more than she had available to her. The lady not only tried to lie and say I okayed it but she argued with me that my consumer knew better and understood what she did. She wouldn’t take what we had (we were $12 short) or allow me to leave to get more money. Now to waste more time she removed the gel (as if it was going to give her the money back) and repainted her nails with the polish she was originally supposed to use. I will never return.
I would not recommend this place- I always get dip on my nails. The lady in there was so rough with my finger nails and hands she kept yanking them around and then with her drill tool thing she burned my multiple nails and I had to pull my hands back multiple time. Then she proceeded to tell me “you need acrylic- dip no good” she was so rude and had zero personality- hated her job and hated being there! I have never felt so uncomfortable. I will never go back to that place. This place is also high priced and certainly not worth that for the lack of professionalism and how about just not rippling my fingers and hands off!
Unfortunately I was not able to go to the normal place I go but from now on I will wait to go my normal place.
love my nails ???? could’ve did the triangle shape a little more precise but other than that they’re beautiful ????
They weren't very friendly
Took my daughter here to get a mani pedi for her wedding. They refused to do a simple design on her nails. Would not recommend going here .
They were ok i went to get my nails done and I did they looked nice until a week later they started falling off and chipping
Love this place, did something new this week. Cofin Nails w/ Gel polish $55. Always friendly staff, would suggest appointment goes much faster!
Got nails done at Vega nails by Sonja, great job once again!!!
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Vega Nail & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | Closed |
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