Salon Intrigue

+1 210-682-4247

11398 Bandera Rd #204, San Antonio, TX 78250 United States of America

Open Today: -

Quick Facts About Salon Intrigue

Salon Intrigue has received mostly positive comments from customers, highlighting the strengths of the salon. These strengths include the talented and skillful stylists, the welcoming environment, and the overall positive experience. Several customers specifically mentioned their positive experiences with stylists such as Kat, Hannah, Michelle, Jazzy, and Kayla, praising their expertise and communication skills.

One customer mentioned that they have curly hair and had struggled to find a salon that knew how to work with their hair until they went to Salon Intrigue and met Kat. They expressed trust in Kat and how their hair has become healthier and grows faster after getting a cut from her. This comment suggests that one of the strengths of Salon Intrigue is their ability to handle different hair types and provide excellent results.

The welcoming and uplifting environment of the salon is another strength mentioned by multiple customers. The atmosphere is described as kind and respectful, and customers feel comfortable and open to discussing their hair needs. These positive comments indicate that the salon has created a friendly and inclusive atmosphere.

Furthermore, customers appreciate the professionalism and knowledge of the staff at Salon Intrigue. They mention feeling well-informed about the services they receive and having their questions answered. This suggests that the staff is highly trained and capable of providing guidance and recommendations to customers.

However, there are a few weaknesses mentioned in the comments. One customer had a negative experience with their appointment. They had to wait for an extended period before being attended to, and after the service, they noticed hair dye left on their hairline. Although the owner apologized, they did not respond to the customer's request to rectify the situation. This indicates a potential weakness in the salon's customer service and their ability to handle mistakes.

Another customer expressed disappointment and dissatisfaction with their experience at the salon. They felt that their stylist did not listen and communicate effectively, resulting in a disappointing outcome. Additionally, they mentioned a lack of follow-up from the owner, implying poor management and customer care.

Another weakness mentioned in one of the comments is a change in ownership, which led to turnover and a decline in the salon's performance. The customer felt misled by a phone call "reconfirming" their appointment but not informing them that their stylist had left the salon. This suggests a lack of transparency and honesty in the salon's communication.

In conclusion, Salon Intrigue has several strengths, such as talented and skilled stylists, a welcoming environment, and a positive overall experience. However, there are certain weaknesses highlighted in the comments, including issues with customer service, communication, and transparency. These weaknesses should be addressed in order for the salon to improve its overall performance and customer satisfaction.

Best TL Reviews

KAT IS AN ANGEL. First and foremost I just want to talk about her overall vibe. She was so kind thoughtful and intuitive – she was very easy to open up to and talk to which made the hair appointment that much better! I was super nervous to cut my hair the first time around because I have curly hair and have honestly never been anywhere where they know what they were doing with curly hair until I met Kat. I put all my trust in her and I loved the results! After my cut, my hair has gotten so much healthier and it grows much faster. She’s extremely talented at what she does!!!

Thank you, Kat!!! -Margarita ????

I had a wonderful experience. It is such a welcoming and uplifting environment. I never splurge on myself and I live modestly, ( I cut my own hair) I was nervous about being judged or looked down on as other salons I have been to are usually cold and make me feel unwelcomed, but this place is so kind.

I was recommended by my co-workers to come here. Immediately felt welcomed, greeted as soon as I entered, staff is amazing, respectful and friendly. My hair stylist Hannah did an amazing job on my hair! I've never done this color before, and it came out exactly how I wanted it! I highly recommend this place!

Another fantastic visit with Michelle. I was looking for a light blond color to blend with the white color showing up as I'm Aging. Perfect result! In addition, I have very fine hair. Michelle worked her magic with texturizing my below chin frizzy mess into a young looking stacked Bob. She's very easy to talk to and very informative concerning questions with color or cut.

I had been going to this salon for a little over a year. I would visit about every 6-9 weeks to maintain my hair color and cuts. I always had a good experience and even supported them during COVID shutdown by buying products and custom color to touch up on my own at home. My visit in January 2021 was my last because

I had a 12:30 appt and called at 12:24 to check in. The receptionist said my stylist was finishing up another client and would call me shortly. By 12:45 I called back and the receptionist said “oh come on in”, after I told her no one called me after 20 minutes of waiting. She told me where to sit and about 10 minutes later, the stylist finished her other customer and was able

To tend to me, but that also meant she didn’t start until 1:00 nor did she apologize for the wait. I really needed my hair done otherwise I would’ve left. I originally wanted a balayage retouch, cut and style, but at this point, i didn’t think it was worthwhile to spend that much and just asked her to touch up my roots, cut and style. The end result was ok, until I got in the car and drove down the street when I noticed in my mirror all the hair dye left on my hairline. When I brought this to the owner’s attention, she apologized but never responded to her request for me to tell her how to “make it right”. Needless to say I went somewhere else (Aveda salon) and had a great experience there!

I LOVE this place. I have never had anything done to my hair (not even dyed or straightened it), but i wanted single end crochet dreadlock extensions put in (I bought them on amazon). No other hair salon would out them in. They heard the word "dreadlocks" and said no... the ladies at Intrigue looked at what I wanted to do, and they agreed to try it! They teamed up on my head to put in the fake dreadlocks. I showed them one, and they just took off. Such awesome ladies! Jazzy and Kayla worked on my head and did an AMAZING job!

They were so sweet and excited about trying new things.

I highly recommend this place, especially if you have something new you want to try.

After reading all the good reviews on here, I thought I would find a nice place to make my hair salon since moving to this lousy city. I was wrong. They are money-hungry and want to charge for every thing they possibly can. I am no stranger to nice salons, I lived in Phoenix for years, but they just took it too far.

I asked for Natasha after reading the reviews on here. She was nice enough, but I felt as though I were just another head of hair to talk to. She didn't seem to really listen AND communicate well with me. She just didn't seem 'present.' This led to my great disappointment and loss of money that was a gift; as I am a broke grad school student at the moment.

While the cut she gave me was great, the lightness of the highlights was not at all what I'd expected. I even commented to her that they usually leave them in longer and she replied it must be new products that work faster these days. I've been getting highlights for over 10 years and have never had a more disappointing result! As I've always understood, if the customer is not satisfied with the result, a fix can be made at no charge. They refused to do this unless I paid AGAIN, albeit half-price. I found this to be a complete rip-off. I do not wish to be unfair (unlike them) and will mention that they did discount me some on the service prior to the unexpected results, but I still feel very wronged and robbed.

I was willing to go back and give them a second chance (as in--not write this negative review) and after speaking to some one there a week later who told me the owner, Liz, would be back the following week and would call me then. It's been 2 and a half weeks since she was supposed to return and never bothered to call back to rectify the situation. I am completely disappointed. It was supposed to be an end-of-the-semester/haven't-had-my-hair-done-since-my-baby-was-born treat for me and it was completely ruined by this greedy pretentious salon. They try to make themselves seem prestigious and classy, but in truth, they are plain and simple thieves. Stay away unless you are a millionaire and don't care.

Two weeks ago Intrigue would have gotten 5 stars from me because of my stylist. The salon has gone downhill but I get so many compliments on my hair I would have still rated it five stars.

Today they get 1. My stylist told me she was changing salons but wasn't sure when. We all know this happens all the time. But instead of Intrigue calling to say my stylist was no longer there they call to "reconfirm" my appointment conveniently omitting the part they told my stylist to leave when she tried to give two weeks notice. I had to ask TWICE who my appointment was with when they called to "reconfirm." It was a young, nervous girl calling me. Afte asking twice who I was booked with she could barely get out my stylist is no longer there and they had taken it upon themselves to move me to another stylist. When I asked her why I was rebooked with another stylist and not consulted ahead of time she even more nervously asked did I want to rebook.

I asked for the manager who tried to explain it as a "miscommunication." A miscommunication is a misunderstanding. There was ZERO miscommunication. It was a planned, blatantly misleading call to "reconfirm" an appointment which in reality no longer exists. Had I not pushed the young girl who called they would have KNOWINGLY allowed me to arrive with no prior knowledge some stylist I've never seen before was booked to take scissors to my hair.

Intrigue changed hands about a year ago. Since that time there has been a ton of turnover to include a wonderful, on top of it scheduler. They also changed booking software which either didn't book me at all or my time would be different from the original time I booked. I go every two weeks since I have short hair. What I've witnessed in this past year is turnover, incompetent booking, and now flat out lying. I hope every wonderful stylist at Intrigue follows my stylist out the door and finds a place where there is competent but more importantly HONEST management.

To the manager I spoke with last night- Shame on you for leaving that phone call to a young girl who you knew would have to deal with people like me. Grow some integrity and take care of your people. Clients and employees alike.