EYEBROW & HENNA

+1 301-441-4641

Across Rainbow, 6000 Greenbelt Rd, Greenbelt, MD 20770 United States of America

Open Today: -

Quick Facts About EYEBROW & HENNA

Eyebrow & Henna place, based on the comments provided, has both strengths and weaknesses.

Starting with the strengths, one consistent praise among customers is the quality of service provided by Shova, the lady who works at the place. She is highly recommended by multiple customers who have been visiting her for several years. Many customers have expressed their satisfaction with her eyebrow threading and henna services. They mention that she does an excellent job, even for customers with thin eyebrows, and they are pleased with the results. Shova is also described as kind, sweet, and patient, making the overall experience wonderful for customers. The fact that some customers have been seeing her for more than five years speaks to her skill and reliability. Additionally, it is mentioned that the store has recently expanded to have its own shop, which signifies growth and success.

Another strength of Eyebrow & Henna place is the customer service. Several comments applaud the friendly and welcoming atmosphere created by the staff. Customers feel like they are treated as family and are grateful for the warm hospitality. This positive ambiance makes customers want to return to the place and builds a sense of loyalty.

On the other hand, there are several weaknesses mentioned in the comments. One major concern is the issue of hygiene. One customer expresses disappointment regarding the unsanitary practices of the lady who does the services. It is mentioned that the lady does not wear gloves, wash, or sanitize her hands. This raises concerns about cross-contamination and the risk of transferring germs from one customer to another. The customer also mentions the lady's habit of brushing her hands all over the top of someone's face, which is perceived as gross and unclean. Another customer comments on the lack of heat conditioning in the place, which might make the environment uncomfortable for both customers and staff.

Furthermore, a couple of customers commented on professional issues they experienced. One customer mentions a miscommunication about the price for a particular service. The customer was initially quoted $60 but was later told that the service could not be performed due to time constraints. This incident is seen as unprofessional and highlights a need for improved communication and clarity in the business. Another customer mentions the issue of wait time, stating that they had to wait for 30 minutes to get their lashes done. While this might not be a significant concern for some, it can be seen as a weakness for those who value efficiency and timeliness.

In conclusion, Eyebrow & Henna place has strengths in terms of the quality of service provided by Shova, as well as the welcoming and friendly atmosphere created by the staff. However, there are weaknesses related to hygiene practices, professional issues such as miscommunication and wait times, and the lack of heat conditioning in the establishment. These weaknesses should be addressed in order to maintain and improve the overall customer experience and satisfaction.

Best TL Reviews

The lady that works here is too unsanitary, she went from counting the money in the register straight to doing someone’s eyebrows. She does not wear gloves, wash, or sanitize her hands and she is way too touchy, I don’t see why she needs to literally brush her hands all over the top of someone’s face, it’s gross. Who knows the last time she washed her hands.

This place was amazing! I’ve been going to her for 7 years and my mother has been going to her for 10 we love her service for eyebrow threading & henna. Her name is Shova she’s been doing an amazing job I wouldn’t recommend going no where else! Customer service 10/10 must go see her!!!

This was my first time getting my eyebrows thread in this area and to say they did an awesome job !! I was so happy because my eyebrows are kinda thin and she did them perfect. She was so kind❤️. Most definitely coming back and recommending this place to others.

Ms.Shova ,has great customer service love the way she works but the place need to work no heat conditioning .

I needed to do lashes today, waited for 30mins. When I told her I want it ticket she said $60 and I was ok to pay, she later said she can’t do it because it will much time. I don’t understand why she said $60 at first when she knows she can’t do it. This so unprofessional.

I have been seeing Shova for more than 5 years when they were in the center of the mall. Now the store has their own shop which I am happy for them. My eyebrows always look great. She sweet and patient and makes you have a wonderful experience. They have also just started doing lashes which I love. I recommend you all to go.

I've been coming here for years, I mean forever!!! once I've discovered threading with them i tried other threading places like twice at different malls, its not the same. ever since, I've been coming to them religiously. I moved to Damascus and I would still make my trip to greenbelt just for them, I'll rather go 3 months without getting my eye brows done before I let some one else touch them.

Highly recommend this place. I love them , they have become family. They are so welcoming!! I love you ladies!! Dont ever leave here. I don't know what I'll do with out you. ????

It is always a wonderful experience when I visit Eyebrow and Henna, Greenbelt. Shova has been doing my eyebrows for the past 3 years. She is amazing at her craft and I always leave looking and feeling great. Shova is one of the most caring individuals that I've been in Maryland. If you want your eyebrows to look amazing, please visit Shova at Eyebrow and Henna, Greenbelt! You will not be sorry!