Quick Facts About Wonder Nails
Wonder Nails is a nail salon that has received both positive and negative feedback. In this analysis, we will evaluate the strengths and weaknesses of the salon based on the comments provided.
Starting with the strengths, Wonder Nails is praised for their eyebrow services and acrylic nails. One customer mentioned that the salon did a really good job on their eyebrows and that their acrylic nails are pretty good. This indicates that the salon has skilled technicians who can deliver quality work in these areas.
Another positive aspect highlighted by a customer is the cleanliness of the facility. They described Wonder Nails as a wonderful relaxing place with a clean facility. This is essential for a nail salon, as customers expect a hygienic environment when getting their nails done. The fact that the salon is clean can enhance the overall experience for customers and make them feel more comfortable.
The friendliness of the staff is also mentioned by multiple customers. One person appreciated the staff for being sweet, while another mentioned that they were greeted by the staff upon arrival and felt comfortable due to their friendliness. Having friendly staff can greatly contribute to a positive customer experience, as it creates a welcoming atmosphere and fosters customer satisfaction.
Efficient service is another strength of Wonder Nails according to a customer who booked a facial wax appointment. They commended the salon for promptly answering their call and accommodating their preferred time slot. Additionally, they mentioned that the staff member who performed the facial wax took good care of them. This indicates that the salon has efficient processes in place for bookings and strives to provide timely and attentive service to their customers.
Furthermore, a customer highlighted the safety measures taken by Wonder Nails. They mentioned wearing masks and having their temperature checked, which indicates that the salon prioritizes the safety and well-being of its customers. This is particularly important during the COVID-19 pandemic, as customers are concerned about visiting places that follow proper safety protocols.
Moving on to the weaknesses, one customer mentioned that they asked for coffin-shaped acrylics but received almond or square-shaped ones instead. They also noted a small issue with one of the acrylics tips. This suggests a lack of attention to detail or miscommunication between the customer and technician. Providing customers with the requested nail shape is crucial, as it can impact their satisfaction with the service.
Another weakness is the inconsistency in terms of honoring appointments. One customer mentioned making an appointment online but was not accommodated upon arrival. They expressed disappointment and questioned why the salon offers online appointments if they are not honored. In addition, the customer mentioned the manager's dismissive behavior. This indicates a lack of professionalism and customer service skills in handling such situations.
There are also mixed reviews regarding the nail services provided. One customer mentioned that their nails were neither horrible nor good, suggesting an average level of quality. This indicates that there might be inconsistencies in the skills and techniques of the nail technicians at Wonder Nails.
In summary, the strengths of Wonder Nails include their skilled eyebrow services, cleanliness of the facility, friendly staff, efficient service, and safety measures. However, there are weaknesses related to the inconsistencies in nail shapes, lack of honoring appointments, and average quality of nails. Addressing these weaknesses can help Wonder Nails improve their overall customer experience and satisfaction.
Best TL Reviews
they did a really good job on my eyebrows and my acrylics are pretty good but unfortunately I asked for coffin and they look like almond or just square. and the one acrylic was a teeny bit messed up on the tip. but they still look good and staff was so sweet. besides that I rlly enjoyed my experience and will be giving them another chance.
Wonderful relaxing place. Facility is clean and staff is friendly!
First I called this salon in reference to a facial wax. The person who answered the phone was very polite and asked me what time I would like to arrive. I chose a time and the lady said no problem. When I arrived at my chosen time, the staff greeted me which made me very comfortable. Every staff was busy while I went to their Kiosk to check in. Within 5~8 minutes a staff person greeted me and took very care of my facial wax. I will definitely visit this salon again.
I first went to another nail salon and my nails kept popping off, not good quality. Then I came here at wonder nails and they were absolutely wonderful, professional, clean n I had to wear a mask n they took my temperature. I’m very grateful that they take every precaution to see that your customers are safe. I love It here n I can’t see going anywhere else. My daughter Stacy was right when she chose this Nail Salon for me knowing that I would love it as much as she does. Great job wonder nails you get five stars for me for a job well done.
I scheduled an appointment with them online, after trying to make one over the phone (no answer and a full mailbox). On the day of my appointment, they did not honor my appointment when I arrived. They said they don't take the appointments online. Then why have the option? The manager then shooed her hands at me and walked away. Needless to say, I didn't get my nails done here and would not reccomend.
The people are nice...I called and she never said they only do appointments so I came with my sisters and they refused to service all 3 of us. My nails were not the horrible but they weren't good either, but I just needed them done for work.
Wonder Nails is a lovely shop. All of the techs are lively and well trained and the shop is beautiful and well managed. In fact, the shop is 5 towns away and I've gone the distance for many years. I highly recommend Miki and the Woner Nails crew!!!
Friendly, wonderful staff, professional, beautiful work. Love Micky and all the techs. Girls love getting pedicures and brows done, too! Glad they have jobs! Warm friendly environment, variety of polishes and other items available for sale, too!
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Wonder Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
|---|---|
| Tuesday | Closed |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 09:30 AM - 06:30 PM |
| Sunday | 11:00 AM - 06:00 PM |
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