Pretty Plum Nail Spa

+1 662-874-5548

6515 Goodman Rd #5, Olive Branch, MS 38654 United States of America

Open Today: -

Quick Facts About Pretty Plum Nail Spa

Strengths:

1. Excellent Service and Interior: Customers have commented positively on the service and the recently renovated interior of Pretty Plum Nail Spa. The employees are attentive, accommodating, and provide quality service.

2. Appointment Availability: Pretty Plum Nail Spa offers appointments, which is a major advantage over other nearby businesses that take a long time or do not offer appointments at all. This allows customers to plan their visit and avoid long waiting times.

3. Attention to Customer Needs: The staff at Pretty Plum Nail Spa listened to a customer's request for durable nails for a wedding in Jamaica and recommended gel nails. They also provided a brochure of their services to help the customer make an informed decision.

4. Friendly and Patient Atmosphere: Customers have mentioned that the regular clientele are friendly and patient, creating a welcoming atmosphere. The employees engage in conversations with customers, making them feel comfortable and cared for.

5. Quality Results: Many customers have praised the outcome of their nail services at Pretty Plum Nail Spa. The designs are brought to life, nails are well-taken care of, and customers feel satisfied with the services provided.

Weaknesses:

1. Lack of Communication Regarding Technician Assignments: One customer expressed disappointment that, as the bride, she was not assigned to one of the best technicians to ensure great-looking nails for her wedding. This suggests a possible communication gap between customer expectations and technician assignments.

2. Short Durability of Nails: A customer reported that her gel nails did not last even 24 hours after her appointment. She requested a refund but was denied. This indicates a potential weakness in the durability of nails provided by Pretty Plum Nail Spa.

3. Pricing and Transparency: Customers have complained about pricing inconsistencies and being charged for services they did not explicitly ask for. This lack of transparency can create confusion and dissatisfaction among customers.

4. Unmet Service Expectations: Another customer mentioned that she was charged for gel nails but received acrylic nails instead. Such miscommunication and unsatisfactory service can result in customers not returning to the salon.

5. Potential High Cost of Fixes: A customer expressed concern about the high cost of fixing a broken nail, fearing the salon may charge her $85 for the service. This indicates a potential weakness in pricing, as high costs for repairs may discourage customers from seeking services or returning to the salon.

In conclusion, Pretty Plum Nail Spa has strengths in excellent service, appointment availability, attention to customer needs, a friendly atmosphere, and quality results. However, weaknesses include a lack of transparency in pricing and service expectations, and potential issues with nail durability and technician assignments. Addressing these weaknesses can help the salon improve customer satisfaction and retain repeat customers.

Best TL Reviews

Came here for the first time today and was amazed at the service and interior. I heard that they recently renovated and The results are amazing! Once I walked in, I was greeted immediately and they showed me a booklet showing their services. I picked the classic pedicure with gel polish. The lady did such a great job and took care of my feet. They are so pretty and soft now. I definitely recommend Pretty Plum Nail Spa.

This place was recommended to me, and I was willing to drive an hour away because they took appointments, and the businesses near me take FOREVER and will not set up appointments.

I informed them when setting up the appointment that it would be a trial run for my wedding, and it was going to take place in Jamaica, so I needed what was MOST DURABLE. They kept recommending gel nails, and therefore, I trusted them, and that is what I decided to do. This happened the very next day!

This was my first time trying out the place. Knowing it was going to be for a wedding and I was the bride, why wouldn't they set me up with one of their best techs so that I have great-looking nails and they would know exactly what I needed? I paid $60 and left $10 for a tip for them to not even last an entire 24 hours. (Not worth $70) I requested a refund, which was denied, but I am not driving an hour away again for this.

I am glad I decided to do a trial run because if this had happened the week of my wedding/honeymoon trip, I would've had a cracked nails in my wedding pictures.

I have found my forever nail salon. They truly bring any designs to life. I got a dip with nail tips and design and the outcome has me feeling like a brand new person ( as new nails should ) The atmosphere is sophisticated and relaxing. The employees genuinely care about you and have conversation with you. The regular clientele are friendly and patient. In my experience, they have provided quality service in a reasonable time regardless of what service I get. I promise you won’t regret coming here. ????

My first experience at Pretty Plum was AWESOME! from the customer service to my pedicure to my manicure to the price was excellent. I was encouraged to try Dip for the 1st time and I am hooked. This is most definitely my new nail salon! Check them out! You won’t be disappointed ????

Im Not a confrontational person so when the male told me, that my gel pedicure and gel full set would total 130.00 I paid him.. upon looking at my receipt when I got home, I see they charged me for things they did not ask me if I wanted, no chip (what we call it in Chicago) does not need soak off.. I attached the receipt.. and i tipped because that’s my character.. totaled 145.00 with my tip.

130.00 did not include eyebrows either, I’m gathered from numerous people that they do eyebrows but Kim and the “receptionist” said they don’t.

Will not be returning, because they are Money hungry..,they charged me for gel nails and gave me acrylic..

I can’t afford to break a nail, they might charge me 85.00 to get it fixed..

My elderly mom and I came today for a girls day to get a manicure and pedicure. They were absolutely amazing with her. It’s hard for her to move around and they were very accommodating! Ours nails look amazing and the staff is very attentive and sweet! We will be back!

Front desk receptionists were very nice and greeted me upon arrival. Lynn was my nail tech, and she did an awesome job! She was very meticulous about the nail sizing, length, and shape. She also checked in frequently throughout to make sure I was satisfied with my nails. I have been to two other shops in the area, and they were subpar. I have found my spot and will definitely be back!

Had been a faithful and consistent customer up until weds i had always paid around $120-$125 for nails and pedicure well this particular day i was charged $100 for nails only. I received color acrylic for which i didn’t ask for and i was charged for shape length and designs 3 days later and my nails look like this . I won’t be returning