Pro Nails

+1 530-899-1221

1922 E 20th St, Chico, CA 95928 United States of America

Open Today:

Quick Facts About Pro Nails

Pro Nails seems to have several strengths based on the comments provided. One of the main strengths is the positive and friendly atmosphere. Customers consistently mention the sweet and thorough service that they receive, as well as the professionalism and friendliness of the staff. The fact that customers feel cared for and appreciated is a strong indicator of good customer service.

Another strength of Pro Nails is the quality of the work. Many customers comment on the excellent quality of their nails and the fact that the gel polishes last a long time without lifting or becoming thick. The salon seems to prioritize overall nail health and provides tips on how to take care of nails at home, which customers appreciate. The fact that some customers have been going to Pro Nails for years and refuse to go anywhere else speaks highly of their work and expertise.

Pro Nails also has longer hours, which is a convenience for customers who are pressed for time. The fact that they keep mall hours suggests that they are accessible and cater to a wide range of schedules. Additionally, they offer a variety of services such as polish, gel, and acrylic nails, as well as manicures and pedicures. Having a diverse range of options is a strength as it caters to different preferences and needs. The presence of good examples of their work is also appreciated by customers who may be looking for inspiration or wanting to see the quality of their work before making a decision.

One notable strength mentioned in the comments is their exceptional customer service. Customers mention that the salon goes above and beyond to ensure customer satisfaction. They are praised for listening to the customer and not being pushy. There is even a comment that highlights how they dealt with a difficult customer in a commendable manner. Such dedication to customer service can lead to customer loyalty and positive word-of-mouth referrals.

Despite these strengths, there are a few weaknesses that can be identified from the comments. One customer mentioned that Pro Nails prefers cash payment, which can be inconvenient for some customers who may not have cash readily available. Another comment mentioned that the salon is a bit expensive, although the quality of the nails justifies the occasional splurge. While this may not deter everyone, price can be a factor for some potential customers.

One comment criticized the salon for being unclean and not sanitizing their tools. This is a significant weakness as cleanliness is a basic requirement for any salon or spa. It can lead to health issues and dissatisfaction among customers.

In conclusion, Pro Nails has several strengths, including excellent customer service, high-quality work, convenience in terms of hours, and a variety of services. However, they should address the weaknesses mentioned, such as the preference for cash payments and the need to improve cleanliness and sanitation practices.

Best TL Reviews

My favorite salon! They are so sweet, thorough, and they schedule well. ❤

I've come here twice now and I love the quality of my nails. They also care about overall nail health and give you tips on what to do at home, which I really appreciate.

Both my manicurist have been both wonderful artists and good company. They are fantastic! They prefer you paying cash. So have some on you when before you go.

Great service, very friendly and professional staff. My nails never lift, they are not thick and the gel polishes last the entire time until the next fill.

The owner Tom has been doing my nails for 5 years, I’m not going to anyone else.

⭐⭐⭐Absolutely the BEST nail salon i have EVER experienced!!⭐⭐⭐I have never left a salon in Chico, after receiving service feeling as happy and cared for as i did today. I am truly appreciative in the quality of work and the genuine customer service I experienced here today. Thank you so much! You guys are awesome!! ????

Till next time.

-Samantha Rogers

So pleased with the nails! A little on expensive side, but worth the occasional treat.

I have been coming to Pro Nails for the past year almost 2 years and have always had a good experience! I also call ahead and schedule an appointment because they get busy. Tom the owner does my nails and i am always happy with his work! I get many compliments on my nails and i refer people here all the time.

Super unclean they didn’t sanitize any of their stuff. Was painful during every moment of the pedicure. Way over priced at 40$ for a normal gel pedicure.

Pro Nails has longer hours for those that are pressed for time since they keep mall hours. They have a bigger variety of what they do and have good examples of their work for those looking for that extra bit /or need inspiration. Polish, gel and acrylic, mania and pedis are great and last. Since I have been coming here I haven’t felt “rushed through” like other places and they aren’t pushy on what they want to do, they listen to you the customer.

I’ve witnessed them deal with a difficult customer and they went way over and above what I would’ve done for them. Very happy to find this new nail salon!