Quick Facts About Lee Nails And Spa
Lee Nails And Spa has both strengths and weaknesses based on the comments provided.
One strength of Lee Nails And Spa is the exceptional customer service provided by Maya. According to one comment, Maya is described as sweet and attentive, actively listening to customer preferences and going above and beyond to meet their needs. This demonstrates that the salon has employees who prioritize customer satisfaction and strive to provide a positive experience.
Another strength mentioned is the quality and speed of the manicures. One customer commented that the manicure they received was excellent in terms of both quality and efficiency. This indicates that the salon has skilled technicians who are able to deliver a high standard of work in a timely manner.
Despite these positive aspects, there are several weaknesses that need to be addressed at Lee Nails And Spa. One common complaint is the inconsistency in service. Multiple customers mentioned that the service they received varied depending on the technician. This lack of consistency can be frustrating for customers who may have different experiences each time they visit the salon.
Another weakness is the lack of attention to detail. Multiple customers mentioned that their preferences were not properly listened to or executed, resulting in nails that did not meet their expectations. Some customers mentioned that their nails were uneven or not shaped properly, indicating a lack of precision and attention to detail by some technicians.
Price inconsistency is another weakness mentioned by customers. Several comments mentioned that the prices charged for services varied each time they visited the salon. This lack of transparency can lead to customers feeling overcharged or unsure about the pricing structure of the salon.
One comment mentioned that the salon lacks a price list, which adds to the confusion and uncertainty regarding pricing. This lack of transparency can be off-putting for customers who want to know the cost of services before committing to them.
In addition, there were comments about long wait times and appointments not being honored. One customer mentioned that they had to wait for 30 minutes past their scheduled appointment time before being seated. This lack of punctuality and professionalism can lead to customer dissatisfaction.
Furthermore, there were comments about rude customer service. One customer mentioned being almost kicked out for arriving a little early to their appointment, while another customer mentioned experiencing rude behavior from the staff. This indicates a need for improved customer service training and creating a welcoming and friendly environment for customers.
Lastly, the outdated and uninviting salon environment was mentioned as a weakness. One customer mentioned that the salon felt old inside and that they have been to other salons that feel cleaner and more inviting. Updating the salon's decor and ensuring cleanliness can help improve the overall customer experience.
In conclusion, while Lee Nails And Spa has some strengths such as exceptional customer service from Maya and the quality and speed of manicures, there are several weaknesses that need improvement. These include inconsistency in service, lack of attention to detail, price inconsistency, long wait times, rude customer service, and an outdated salon environment. Addressing these weaknesses can help improve the overall customer experience and satisfaction at Lee Nails And Spa.
Best TL Reviews
Second time coming here I was extremely disappointed and not satisfied. The first time I came I went with this older woman and she did an AMAZING job I came back because I wanted the same results and I was super let down. I asked for coral pink with chrome TIPS. This is what I got. This is “coffin” shaped some are so round I’m about to go buy a nail filer and reshape them. They didn’t take their time. They also super overcharged me I paid $110 for a fill in and pedi with $10 tip to each which I don’t even feel like they deserved. Not coming back
Don't go here! First, I show up to my appointment a little early and without checking that I made the appointment two days ago, this lady almost kicked me out! When she did my nails, she asked if I wanted a clear tips or a french tip. I didn't understand what she meant and she was so upset that she slapped her lap and looked at me in dismay. She used powder to do my acrylics but she filed it so much that she messed up my shape. Also, she LIED about the pricing. She told me it would $42 and up. She charged me $50 dollars for the nails. I partially take fault for this because I usually pay $30 dollars in north west side of Chicago. Now I have crooked nails for my birthday and New Year's. Thank you so much for service. It's been a delight.
Since it doesn't let me respond, I'm going reply on my edit. I went to the Des Plaines location so it it YOU guys. Also, I go by the name J because people cannot pronounce my name correctly. If you're not gonna own up your mistake, there is no reason to argue with you. Again, thank you for your rude service and I'm never coming back again.
I gave this place 3rd try... first time I wanted liquid gel fill- long story short had to come back next day to get 2 new nails since they fell out. 2nd time I tried a different person and next day they looked like I needed a full again, not to mention each time the price I had to pay was different (there is no price list in the salon) 3rd time I tried another person who was rude and didn't do the correct shape- nails looked thick and fake. Also my appointment was at 6pm and I was finally seated at 6:30. Not professional AT ALL. I only gave this salon so many changes because of a convenient location.
I used to love coming here. I had been a customer for 7+ years. I don’t know what happened but the quality has gone down hill. The price is also not consistent. The past 4 times I’ve been here I’ve been extremely disappointed. I havnt been getting what I’ve asked for.Today I tried to give it another try. I came in with a picture of exactly what I wanted done with my nail for the shape and quality. I even verbally told the lady; I want coffin shaped and I want the nails as thin as possible with very sharp corners. I don’t know what shape she attempted to do but the corners are round and the nail is the opposite of thin. They look like bubbles almost. She clumped the acrylic gel on. Hardly filed it to shape and even after telling her this isn’t what I wanted-FOUR TIMES, and how I wanted it fixed; I gave up. I paid $50 for the worst nails in my life. Also- not to mention... she made me bleed twice and didn’t even acknowledge it when I said “oww” I am very disappointed. The owner was super sweet but she hardly comes in anymore and the staff just seemed to stop caring and listening.
Maya is amazing! She is so sweet and listens to everything you want and really tries to go above and beyond. She provided me with exceptional customer service!! My review is one star short of a perfect rating only because the salon is a bit old inside and I’ve been to others that feel much cleaner and more inviting.
I will say that the quality and speed of my manicure was excellent. However, the service here is inconsistent. My friend got brand new tools used on her manicure and a longer hand massage. I had the opposite experience. I also recommend you book an appointment because the customer count outnumbered the staff count.
Today was my first time coming here, and I liked it. Everyone is super nice and friendly there.
^Only thing is that I wanted my nails done a sort in way but it didn't come out exactly how I wanted them to be. I asked for coffin nails yet they dont really look exactly like coffin nails at all... They are kind of uneven ..round on some nails.. others nails are a little longer compared to the others..
I had Tiffany and she was amazing. Great work! I was super pleased with the way my nails came out. She took her time and did a great job. I love someone who takes their time to do a great job. Thanks Tiffany I will be back.
Lee Nails And Spa Info
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Cash-only
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Opening Hours
| Monday | Closed |
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| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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