Quick Facts About Garland Hotel
The Garland Hotel has a number of strengths and weaknesses based on the comments provided.
One of the strengths mentioned by multiple commenters is the convenience of the hotel's location. It is mentioned that the hotel is very close to the campus, making it an ideal place to stay for events like Muskingum's Homecoming weekend or for visiting college students.
Another strength mentioned is the reasonable price of the rooms. Commenters appreciate that the hotel offers comfortable rooms at an affordable rate.
Some commenters also mention positive experiences with the front desk and room services. They highlight the great service received from the staff and the cleanliness of the rooms.
The modern and upbeat decor of the hotel is also highlighted as a positive aspect. Commenters appreciate the unique and interesting design of the hotel, including the staircase in the lobby and the windmill and solar panels outside.
However, there are also several weaknesses mentioned by the commenters. One significant issue is the deterioration of the hotel over time. Commenters mention chipping paint, cloudy windows, and the lack of maintenance on amenities like the pool and hot tub. Multiple commenters express disappointment that the hotel has not addressed these issues over a long period of time and that staff members have stated there are no plans to fix them.
In addition, some commenters mention cleanliness issues. One commenter reports finding a bag in the stairwell that looked gross and another commenter mentions a strange smell in the hallway and elevator. These cleanliness issues detract from the overall experience of staying at the hotel.
Another weakness mentioned is the lack of response from the hotel management. One commenter mentions trying multiple times to contact the manager with no response, and another mentions requesting to speak to the owner but receiving no response. This lack of communication and responsiveness from management is seen as a major flaw.
In conclusion, the strengths of the Garland Hotel include its convenient location, reasonable prices, positive experiences with front desk and room services, and interesting decor. However, the hotel has weaknesses such as deterioration over time, cleanliness issues, and a lack of responsiveness from management. These weaknesses detract from the overall experience of staying at the hotel and should be addressed in order to improve customer satisfaction.
Best TL Reviews
Been staying here yearly since 2017 for Muskingum's Homecoming weekend. Reasonable price and the rooms are comfortable. Sadly in those 5 years I've seen it deteriorate. Paint chipping, windows cloudy, pool and hot tub have not been working for over a year and every staff member I've asked about it says there are no plans to fix it. Only one machine worked in the fitness center. That said it's very convenient to campus and we usually have a party Saturday night in the room where you pick up coffee and the breakfast bag. I really hope the owners will invest in it so everyone who leaves a review gives it a 5/5.
Great front desk service, great room services. The common area were not clean. Was a bag in the stair well, (looked grossed) reported to front desk. Received a phone call later that day, that i was going to be banned from the hotel. When asked why was told I had placed the bag, when asked to see the video, she admitted, I was not the one, then said it was because I asked for tea and toilet paper, and that I talked to the staff. If you go don't speak to staff or complain. Had be going to the hotel for over 4 years.
I can't say anything particular about the hotel like the service and the rooms or anything else because I was there for a job fair but my first impression up on walking inside is that it is different and quite interesting with the different colors and some shapes. I do like how it has a staircase in the lobby going upstairs that makes it look a little bit fancy and I do think it is quite interesting with the windmill and solar panels outside providing power to the building
Wife and I stayed here last week to visit college daughter. This place was excellent. Really clean and great service.
Will stay here in a couple of weeks when we are back down here.
I stayed at the hotel for three nights air-conditioning was broke the room was 85° day and night they couldn’t fix the door lock on the room bugs in the room I have tried at least eight times to get a hold of Linda The manager she refuses to call me back for some reason The only thing good at this hotel was the coffee I even put a request in to speak to the owner of the hotel no response
What a pleasant surprise this place was. My wife and I were driving late and I saw it sitting up on the hill as we drove by. I called and asked if they had rooms and spoke to one of the nicest ladies on the phone. So we turned around and stayed for the night. Very nice clean rooms with comfortable beds! I was impressed. Can’t go wrong staying here. Excellent friendly staff and clean comfortable rooms.
Wonderful place to stay. Very modern, upbeat decor. Rooms are fantastic! Prices very reasonable.
Only thing we had a problem with this stay is a strange smell in the hallway and the elevator. Very evident and not pleasing.
We will definitely come back.
The lady at front desk was so great that if I didn’t live out of town I would have offered her a job in my own company. The rooms and hotel are hands down one of the best I have ever stayed out. You walk into the hotel and your room and the wow factor is amazing. The young lady at the front desk was so very helpful with anything I asked for