Quick Facts About Star Nails & Spa
Strengths of Star Nails & Spa:
1. Excellent manicures and pedicures: Multiple customers have mentioned that they were satisfied with the quality of their manicures and pedicures. This suggests that Star Nails & Spa has skilled technicians who are capable of providing good nail services.
2. Quick color change without smudges: Customers appreciate the efficiency of the color change service, noting that there were no smudges. This indicates that the technicians pay attention to detail and perform their tasks with accuracy.
3. Customer satisfaction with specific technicians: Teresa was praised by a customer who was getting married, showing that there are capable and attentive technicians at Star Nails & Spa who can meet specific requests and provide a satisfactory experience.
4. Efficient service and promptness: One customer mentioned that they were able to get their pedicure and nail fill done quickly, within an hour or less. This suggests that the salon values efficiency and promptness in serving customers.
Weaknesses of Star Nails & Spa:
1. Inconsistent quality of service: Multiple customers have expressed dissatisfaction with their experiences at Star Nails & Spa. Complaints include rough treatment, impatience, and failure to meet customer preferences. These negative experiences highlight a lack of consistency in the quality of service provided by the salon.
2. Communication and interpersonal skills: A specific technician was described as surly, stone cold silent, and engaging in idle chatter predominantly about politics. This indicates a lack of good customer service, as customers expect friendly and respectful interactions during their visit.
3. Neglected hygiene and cleanliness: One customer mentioned that the store was filthy, which raises concerns about the overall hygiene and cleanliness of the salon. Maintaining a clean and sanitary environment is essential in a nail salon to ensure the well-being of the customers.
4. Inadequate attention to detail: Customers have complained about various issues such as the technicians not trying to remove dry skin properly, inconsistent and poorly shaped nails, and unsatisfactory eyebrow grooming. These instances suggest a lack of attention to detail and a failure to meet customer expectations in terms of precision and skill.
5. Inability to rectify mistakes or address complaints: Multiple customers have reported issues with the services they received at Star Nails & Spa. However, they also mentioned that their complaints were not resolved or addressed adequately by the salon. This lack of responsiveness to customer feedback can lead to a negative reputation and a loss of clientele.
In conclusion, while Star Nails & Spa has some strengths in terms of quality manicures and pedicures, prompt service, and satisfied customers with specific technicians, it also exhibits weaknesses in consistency of service, communication skills, hygiene standards, attention to detail, and responsiveness to customer complaints. These weaknesses highlight areas that the salon should address and improve upon to enhance the overall customer experience and reputation.
Best TL Reviews
Pedicure was amazing, manicure was done by a different very surly gentleman. I will not go back. He is very rough and impatient. I’ve had surgery on both hands and can’t turn my thumbs to his liking, he hurt me while working on my nails multiple times. He used to make idle chatter, mostly political in nature. Someone must have complained as he is now stone cold silent (not in a good way). I’ve asked the last two times for a different tech and always get him. I’m taking my business elsewhere.
Excellent manicures and pedicures ...
Color change is fast..No smudges
Teresa is amazing. I'm getting married Saturday. I showed her what i wanted and she took such good care of me. I'm so happy with my nails and toes both
Tech was young and terrible. Did not even try to get dry skin off my feet. This is not the way to get a tip. I generally tip very well. I stopped going to them a few years ago and thought I would give them a chance again. Bad move on my part. I don’t even want to give them 1 star. And the store was filthy.
Pedi was horrible I told them how I didn’t like the paint job, they took off and put on 3 times. My feet have never been so dry and rough after a $60 basic pedi. Way too expensive for the service they provided. Then my nails where all out of shape different sizes and length one was even crooked and I told him and he didn’t do nothing about it. Was very u satisfied. This is the 2 time having a bad experience with this nail shop the first time the lady cut two of my fingers and quickly used super glue to stop the bleeding like i didn’t notice. Just horrible they refused to do my nails how I wanted. Terrible service will never return! If I could rate a 0 I would!!
My favorite nail place in town!! Andy always does an amazing job on my nails.
it was horrible. she did my eyebrows so bad and laughed a little when i looked at them. there uneven and extremely thin. she didn’t even try to do them nice she did them in under 5 minutes. i look like a fool and thank god i know how to do makeup or this would be even worse. do not recommend going here at all .
It was great. Fantastic pedicure. I was in a out within a hour. My bf got a fill..and she was seen promptly and was finished in 45 minutes. Much better experience than normal
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Star Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
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Location
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