Quick Facts About JoVi Nails
JoVi Nails Place has both strengths and weaknesses based on the comments provided. Let's analyze them below.
Strengths:
1. Skilled Staff: Many customers praised the staff, specifically Vivian the owner, for their expertise in nail care. Vivian was described as friendly and knowledgeable, providing great service to customers.
2. Cleanliness: Multiple customers mentioned that the salon was clean and that sanitation protocols were followed. This demonstrates that JoVi Nails Place values cleanliness and prioritizes maintaining a hygienic environment.
3. Color Selection: Some customers were pleased with the wide range of colors available for nail polish. This shows that the salon provides customers with a variety of options to choose from.
4. Positive Customer Experience: A few customers expressed satisfaction with their overall experience at JoVi Nails Place. They mentioned friendly staff, great music, and an inviting atmosphere. These positive experiences create a good impression and indicate that the salon values customer satisfaction.
5. Nail Restoration: One customer mentioned that their nails were previously damaged at another salon but were repaired and improved at JoVi Nails Place. This demonstrates the salon's ability to address and correct nail-related issues.
Weaknesses:
1. Inconsistency after New Management: One customer mentioned that the salon's service quality declined after new management took over. They expressed disappointment with their nails not turning out as desired and the staff's inability to do an ombre design. This indicates that there may be a lack of skill or miscommunication under the new management.
2. Poor Quality: Several customers complained about the quality of their nails. They mentioned air bubbles on the nails, lumpy finishes, and polish that did not adhere properly. One customer had rhinestones fall off almost immediately. These comments reflect a lack of attention to detail and poor-quality workmanship.
3. Pricing Apprehension: One customer stated that they felt the services were overpriced for the subpar job they received. This suggests that the pricing may not be suitable for the level of quality provided.
4. Negative Customer Service Experience: One customer complained about rude and unprofessional behavior from the new management. This indicates that the customer service experience might have declined under the new management, negatively impacting the salon's reputation.
5. Safety Concerns: A customer mentioned experiencing harsh treatment during a pedicure, resulting in an infected toe. While this might be an isolated incident, it raises concerns about sanitation practices and the safety of the tools used.
In conclusion, JoVi Nails Place has strengths in terms of skilled staff, cleanliness, color selection, positive customer experiences, and nail restoration. However, weaknesses include inconsistency after new management, poor quality, pricing apprehension, negative customer service experiences, and safety concerns. The salon should prioritize addressing these weaknesses to enhance customer satisfaction and improve their overall reputation.
Best TL Reviews
I loved coming here but after new management took over it just hasn’t been the same. The nails were no where near what I wanted but the lady couldn’t do the ombré that I wanted after they told me they could. She was getting upset because she kept having to redo my nail but it was just not what I wanted. These were suppose to be my birthday nails, so after I just had her do one color and add rhinestones but as you can see there so many air bubbles some of my nails didn’t get to finish drying up, I literally just got them done yesterday, overall i was not happy with anything it was not worth $110, while I was there I was really regretting not going to this other place. I’ll probably still come back for pedicures but never for my nails. Really debating whether to get them soaked off
Haven't been to this salon since the original owners left and I can clearly see a difference but went for some girl time with a friend. For cleanlines, I had some concerns but some typical things that unfortunately most nail salons do. They painted my no chip pretty fast with no caution so I got patchy glitter and bumps they filed and buffed. And now not even 24 hours later I have polish that either didn't get a chance to cure or they buffed away the side cap and the polish is lifted. And my friends nails length fine but the polish, sheer and not by choice. Instead of saying anything he moved on with the polish so fast before she could ask if they could do something about the glitter not being what the sample looked like and she was done and stuck with it.
I started going to Jovi nails after another place destroyed my nails. They fixed them and my nails came out great. I have been going for a few months and my nails have never looked better or been more healthy.
PLEASE DO NOT GO HERE!!! Back in may of this year I went to get a pedicure as u can see in the first picture. This lady was so rough on my feet she poked my skin and the inside of my toe to harsh!!! One week passed by my right big toe was swollen i instantly knew it was from my pedicure???? I was debating if going back to the salon and refund my money or even calling the state on them but I didn’t & I regret it. My toe was extremely infected bc of that lady, idk if there tools were infected but this place is canceled!!! I was a regular in this Solon, i had no complaints about this place until the old owner left. These new people are rude and so unprofessional. I hope my story helps, I regret not speaking up sooner until now.
Avoid this place. It's overpriced for the terrible job you get. I was in there for 2 and a half hours for a basic full set and color. I had 3 rhinestone put on 1 finger on each hand. I left to the gas station and within 5 minutes the rhinestones were all falling off because they don't put a top coat over them. My nails look lumpy and ready to fall off. When they fall off I'm still going somewhere else. What an awful job, I'll pay more and actually get nails that don't look like my 11 year old daughter did them.
Very cute place. A bit hard to see from the street so if you miss it, just turn on bell school road and go around the back (if you hit Denny’s you’ve gone too far!)
Very clean, very nice, decent pricing. We’ll see how long my nails hold up!
Sandra was very detailed with my pedicure.
My station was sanitized before and after I was there. Lots of colors to choose from.
My 1st visit there, the reviews made me go. I live on the West side of Rockford. I was not disappointed. Vivian the owner took care of me.
She was friendly ???? and absolutely knew what she was doing.
The salon is clean, great music playing friendly staff.
So go visit have your choice of nails.
I will be back and I recommend Jovi highly.
Place Pictures
JoVi Nails Info
Amenities
Health & safety
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Staff wear masks
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
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Restroom
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Wi-Fi
Planning
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Appointments recommended
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 09:30 AM - 06:00 PM |
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| Tuesday | Closed |
| Wednesday | 09:30 AM - 06:00 PM |
| Thursday | 09:30 AM - 06:00 PM |
| Friday | 09:30 AM - 06:00 PM |
| Saturday | 09:30 AM - 05:00 PM |
| Sunday | 09:30 AM - 02:00 PM |
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