Quick Facts About Hair Galleria
Hair Galleria has a mix of positive and negative comments from customers, which allows for a comprehensive examination of the strengths and weaknesses of the place.
One of the major strengths of Hair Galleria is its wide range of hair products. According to a loyal customer, they have a variety of styles and if they don't have a particular product, they are willing to order it for the customer. This indicates that Hair Galleria offers a diverse selection, catering to the needs of different customers.
Reasonable pricing is another strength mentioned by one customer. This suggests that Hair Galleria may offer competitive prices, making it an affordable option for customers.
The cleanliness of the store and the helpfulness of the workers are additional strengths that have been praised by multiple customers. The hygiene of the store is crucial in maintaining customer satisfaction and ensuring a pleasant shopping experience. The helpfulness of the workers indicates good customer service, which is important for building relationships with customers and fostering loyalty.
One customer also expressed gratitude for the staff going above and beyond by running out with cash for them when they didn't receive a discount they were entitled to. This displays exemplary customer service and a willingness to rectify mistakes promptly.
Despite these strengths, there are some notable weaknesses that have been highlighted by customers. One customer had a negative experience with customer service, mentioning that they were overcharged and then treated disrespectfully with accusations of lying. This points to a potential issue with customer service training or the behavior of certain staff members, which could lead to a negative overall impression of the store.
Another customer shared a concerning experience where they purchased a product only to find that it had been tampered with, raising doubts about the integrity of Hair Galleria. The customer expresses disappointment in the lack of quality control and the potential risk to their hair due to this negligence. Additionally, the no refund policy mentioned by the customer suggests a lack of flexibility in addressing customer concerns.
A common complaint mentioned by a customer is the low stock levels of certain hair supplies such as shampoos, conditioners, and oils. It suggests an issue with inventory management, potentially leading to frustration for customers who are unable to find the products they need.
In conclusion, Hair Galleria has several strengths, including a wide range of hair products, reasonable prices, cleanliness of the store, and helpful and pleasant workers. However, the weaknesses identified such as poor customer service, potential tampering with products, low stock levels, and a no refund policy are areas that need improvement. Addressing these weaknesses would enhance the overall customer experience and strengthen Hair Galleria's reputation in the market.
Best TL Reviews
Love my hair galleria . ..been coming here since they opened....they have so many styles of hair products....if they don't have it they will get it....love this place...will NEVER go anywhere else....unless it's also owned by hair galleria
WORST CUSTOMER SERVICE ! SUM IT UP: THEY OVERCHARGE YOU THEN WANT TO DISRESPECT YOU WITH ACCUSATIONS OF LYING! MIGHT NOT GET YOUR MONEY BACK BE MINDFUL. THIS HOW THEY TREAT THE ONES WHO KEEP THEIR BUSINESS RUNNING. NEVER AGAIN
Reasonable price great stuff
I love this beauty supply store! The only one I've been shopping at since I moved to Rochester. Friendly and helpful staff.
Always clean workers always helpful and pleasant
I just bought a creme of nature with argan oil relaxer from here Galleria. I opened the Box and it seemed like the neutralizing shampoo and the conditioner that was in the Box was open and they were halfway gone. The conditioner was a little bit less than half a bottle. And the neutralizing shampoo was a little bit above halfway. Luckily I have my own neutralizing shampoo and conditioner at home, Or I would have damaged my hair. I don't know how cheap someone the can be that they would skim off of the products they sell. I will never ever go back to this place. I could've really damaged my hair. Neutralizing shampoo is nothing to play with when it comes with with relaxers. This is why I say that people that have cosmetology licenses and that went to beauty school should only be allowed to sell beauty products, Because I could have damaged my here. They have a no refund policy and nobody is picking up their phone. I drove all the way from Greece New York because I needed weave as well. Never again. Buyer's beware.
Shopped here for the first time this morning. Apparently you get 15% off on mondays. I paid with my card and left the store. Young lady (fine young chocolate thang) runs out with cash for me because the discount wasn't applied to my transaction. 12 stars.
You can still find the weaves, wigs and the braiding hair you want but other hair supplies are low or continue to be out of stock. Shampoos, conditioners, oils etc.
Hair Galleria Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 08:00 AM - 10:00 PM |
|---|---|
| Tuesday | 08:00 AM - 10:00 PM |
| Wednesday | 08:00 AM - 10:00 PM |
| Thursday | 08:00 AM - 10:00 PM |
| Friday | 08:00 AM - 10:00 PM |
| Saturday | 08:00 AM - 10:00 PM |
| Sunday | 08:00 AM - 09:00 PM |
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Location
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