Mystic Brows

+1 269-716-8251

6116 S Westnedge Ave Next to TJ MAXX & KOHLS Southland Mall, Portage, MI 49024 United States of America

Open Today: -

Quick Facts About Mystic Brows

Mystic Brows is a beauty shop that specializes in eyebrow services, such as threading. Based on the comments provided, there are several strengths and weaknesses that can be identified about Mystic Brows.

Strengths:

1. Beautiful Results: Multiple customers mentioned that their eyebrows looked beautiful and well-done after visiting Mystic Brows. This indicates that the salon has skilled employees who are capable of providing excellent service.

2. Friendly and Caring Staff: Customers have consistently praised the staff at Mystic Brows for being super nice, kind, and caring. This positive customer service experience can contribute to a pleasant and comfortable environment for clients.

3. Clean and Sanitary: Customers have commented on the cleanliness and sanitary practices of Mystic Brows. They appreciate that the employees wear masks and use gloves, which shows that the salon prioritizes the health and safety of their customers.

4. Good Customer Service: Some customers have specifically mentioned the good customer service they received at Mystic Brows. This indicates that the salon is attentive to the needs and concerns of their clients, creating a positive overall experience.

5. Long-Lasting Results: A customer mentioned that their brows stayed looking nicer for longer after visiting Mystic Brows compared to other methods such as waxing. This suggests that the salon provides services that have long-lasting effects, which can be a big advantage for customers.

Weaknesses:

1. Inconsistent Customer Experiences: While many customers have had positive experiences, there is one negative review that stands out. The customer had a bad experience with a staff member who allegedly messed up their eyebrows and did not apologize. This negative review can create doubts about the consistency of service quality at Mystic Brows.

2. Lack of Apology: In the same negative review, the customer mentioned that the staff member did not apologize for the mistake. This lack of apology can be seen as unprofessional and may negatively impact the salon's reputation.

3. Appointment Availability: One customer mentioned that they chose to visit Mystic Brows because their usual salon was fully booked. This implies that there may be limited appointment availability at Mystic Brows, which can be inconvenient for customers who need immediate services.

4. Lack of Information: Some comments do not provide detailed information about the specific services or techniques used at Mystic Brows. This can make it difficult for potential customers to understand the range of services offered and the expertise of the salon.

5. Limited Information about Prices: There is no mention of the pricing of services at Mystic Brows in the comments. This lack of information can make it difficult for potential customers to assess whether the salon's services fit within their budget.

In conclusion, Mystic Brows appears to have several strengths that contribute to positive customer experiences, such as beautiful results, friendly staff, cleanliness, good customer service, and long-lasting results. However, the salon also has some weaknesses, including inconsistent customer experiences, a lack of apology in a negative incident, limited appointment availability, a lack of detailed information about services, and a lack of information about prices.

Best TL Reviews

My wife's eyebrows are always beautiful when she leaves you guys shop.

The ladies here are always super nice and do an amazing job with my eyebrows!

I usually don’t leave reviews, but this lady messed up my eyebrows so bad, took a whole chunk out, this was the worst experience ever! I will never refer anyone to this place ever, she didn’t even apologize, she told me my eyebrows already had that chunk out, The place that I usually go, I wasn’t scheduled to go to till next week that’s why I decided to go here, but never again! Ruined my whole day, and the part I can’t get past is she tried to tell me that my eyebrows already had that chunk missing, like lady do you really think I would be walking around with a big chunk of my eyebrows missing! Horrible! And I was crying ! She didn’t even apologize!!

Been my eyebrow place for awhile now! Have always had a good experience every time i’ve gone. They’ve always done a great job!! I definitely recommend trying them out!

Mystic Brows has done the best job on my brows I’ve ever had! Their shop is clean and they wear masks and use gloves which I appreciate! This is my new regular spot!

I went in today to get eyebrows threaded, and they did an amazing job! I didn’t realize that they had changed locations until I drove by and saw. They have always done a good job when I go to them, and my brows stay looking nicer longer. It also doesn’t irritate my skin like wax does either. I would definitely recommend them to anyone. Customer service is great, and results are even better. Definitely check out their new location next door to TJMaxx in the Southland Mall for sure!!

This was my first time at Mystic Brows. I thoroughly loved it! The facility is very clean and sanitary. The employees wear mask while threading eyebrows! They did a very good job! No wait! I definitely will return!

This was my first time getting my eyebrows done and it was AMAZING the women who did my eyebrows was so kind and very caring! The service was wonderful as well! I will definitely be coming back as a regular customer!