Luxury Nails and Spa

+1 508-880-6222

855 Broadway #3, Raynham, MA 02767 United States of America

Open Today: -

Quick Facts About Luxury Nails and Spa

Strengths: 1. Excellent customer service: Many customers praised the staff at Luxury Nails and Spa for their kindness, friendliness, and inviting atmosphere. This positive customer service experience can attract new customers and build customer loyalty. 2. Skillful technicians: Several customers commended the nail technicians at Luxury Nails and Spa for their talent and attention to detail. This indicates that the salon employs skilled professionals who can provide high-quality nail services. 3. Ability to fix mistakes: One customer mentioned that they had a bad experience at a different nail salon and Luxury Nails and Spa was able to fix their nails and make them look great. This demonstrates the salon's ability to rectify mistakes and satisfy customers. 4. Clean and organized environment: A customer described the salon as clean and nice, which is essential for maintaining hygiene standards in a nail salon. A clean and organized environment can make customers feel comfortable and safe during their visit. 5. Technicians remember customer preferences: A customer mentioned that the staff at Luxury Nails and Spa remembered what they liked. This personalized service can make customers feel valued and enhance their overall experience.

Weaknesses: 1. Rude nail technician: One customer mentioned that a nail technician named Amy was rude and lacked talent when it came to designs. This indicates that there may be an issue with the professionalism and customer service skills of certain staff members. 2. Cracking dip powder and yellowing French manicure: A customer complained about various issues with their nail services, including cracked dip powder and a French manicure that turned yellow. This suggests that the salon may have quality control issues with their products or nail technicians. 3. Lack of discounts or refunds: The same customer mentioned that despite experiencing multiple issues with their nails, they never received any discounts or refunds. This indicates a lack of customer satisfaction resolution and may deter customers from returning. 4. Poor customer service: One customer mentioned a negative experience with customer service. They were denied a fill despite there being enough time before closing, and they felt the service was unaccommodating. This reveals a potential issue with customer service training and communication between staff members. 5. Charging for canceled appointments: A loyal customer mentioned that the owner, John, threatened to charge them for canceling an appointment due to an emergency. This policy can generate negative feelings among customers who have been loyal and may lead to lost business.

In conclusion, Luxury Nails and Spa has several strengths, including excellent customer service, skillful technicians, the ability to fix mistakes, a clean and organized environment, and personalized service. However, the salon also has weaknesses, such as a rude nail technician, product quality issues, a lack of discounts or refunds, poor customer service in certain instances, and a charging policy for canceled appointments. Understanding these strengths and weaknesses can help the salon improve its services and customer satisfaction.

Best TL Reviews

First time customer and I loved their service! Lily was so careful and sweet! She did an amazing job. John and everyone was sooo nice. Loved the atmosphere. So kind and inviting. I love nails! Would absolutely recommend Luxury Nails.

Love how my nails came out! I got them done at a different place first and they were horrible so I went to Luxury nails and they fixed them! They look great I won't go anywhere else.

Amy the nail tech is rude! Has very little talent when it comes to designs and never shapes my nails the way I want! I was a long time customer that was taken for granted! She's a Trump supporter and thinks she can treat minorities any way she wants! No more Amy! This is coffin shape!

Had a dip power mani & pedi the dip cracked while on vacation and the French mani turned yellow! 5 time my nail polish cracked! It not my fault they cracked it's the products or the nail tech! I've never received a discount or refund! On top of everything there's no heat/ AC or hot water!!!

I walked in there was three workers two were busy one was painting her toenails. I asked for a fill and she spoke Chinese to the other woman and said ohh we don’t have time and it was 4:30pm and they close at 7:30 and there was NOONE waiting.. horrible customer service

Cindy D is the best! Liquid gel manicure is top notch! Was going to a spa in Bridgewater but Luxury Nails is sooo much better. Friendly staff, don’t feel rushed, remember what you like. I highly recommend them✨????

I’m looking for a new person to have my dip powder, gel pedicure services so I have been going to local places to see if I can find the right place & person. Today - found them! Only 1 week ago, had a bad dip experience elsewhere and my nails were looking very sad, chipped, and broken. Went to Luxury Nails & Spa today, met Wendy, and she did a beautiful job. She went above & beyond with attention to detail, plus helping me fix 3 very broken & short nails. Everyone seemed very nice in the salon - plus it is clean and organized. Thank you so much for a great service!

I called to cancel appointment 22 hours before the service for an emergency and the owner John said he was going to charge me I have been a loyal customer for over 5 years I will no longer go there .

Lee Lee was amazing and so very sweet and did a wonderful job on my dip mani! Very clean and nice salon !!!!