Quick Facts About First Image
First Image Place has both strengths and weaknesses based on the comments provided. It is important to consider multiple perspectives and experiences in order to form a comprehensive understanding of the strengths and weaknesses of the place.
Starting with the strengths, one comment mentions that First Image always has what the customer needs and provides good customer service. This indicates that the store has a wide variety of products and values its customers. Additionally, another comment mentions that the owner is a sweetheart and looks out for the community. This highlights a positive aspect of the store's relationship with the community and suggests that it has a positive impact on its customers.
Another strength mentioned is the willingness to work with customers on exchanges. This indicates flexibility and a willingness to accommodate customer needs. Having a variety of options to choose from is also mentioned as a positive aspect of the store. This suggests that First Image Place offers a diverse range of products, which can be appealing to customers with different preferences.
Moving on to the weaknesses, several comments mention the issue of staff behavior. Some customers feel uncomfortable due to the constant attention from staff, with one person specifically mentioning that they are watched like a hawk. This implies a lack of trust or respect towards customers, which can negatively impact the overall shopping experience.
Another weakness mentioned is the outdated products in the store. Customers specifically mention clothes and shoes from the early 2000s still being sold. This indicates a lack of inventory management and an inability to keep up with current fashion trends. Outdated products can deter customers who are looking for more modern and up-to-date options.
There are also concerns regarding racial diversity within the staff. One comment mentions that there are no Black employees, which makes the customer uncomfortable about asking for advice on their Black hair. This highlights a lack of diversity and inclusivity within the store, which can alienate certain customer groups and contribute to a negative shopping experience.
The return policy is another area of concern. One customer mentions a suspicion of knockoffs and counterfeits based on the store's return policy. This suggests that the return policy may not be customer-friendly, leading to dissatisfaction and a lack of trust in the products sold.
There are also mentions of issues with trying on products, specifically wigs, due to the COVID-19 pandemic. While it is understandable that health and safety measures need to be in place, the restriction on trying on products, especially expensive ones, can be frustrating for customers. This policy could potentially deter potential customers from making a purchase.
Other concerns raised include the quality of the hair products sold, the messy parking lot, and a perception of surveillance being directed primarily towards certain racial groups. These issues contribute to an overall negative perception of the store.
In conclusion, First Image Place has several strengths, such as a wide variety of products, good customer service, and a willingness to work with customers. However, there are also weaknesses, including issues with staff behavior, outdated products, a lack of racial diversity, an unfavorable return policy, and concerns about product quality. It is important for the store to address these weaknesses in order to improve the overall shopping experience for customers.
Best TL Reviews
Ugh, I HATE COMING HERE NOW.. (I only come to this location because it's literally around the corner from my house) However, the workers make me feel very uncomfortable watching and asking if we need help every second (I blame the thieves for messing it up for all of us ????). AND WHY ARE THEY STILL SELLING CLOTHES AND SHOES FROM BACK IN THE EARLY 2000's? ???????????? (I guess thats an Aurora thing, I've noticed lbs) I would also like to mention that there are no blacks working here and I do not feel comfortable asking other races of people about my black hair ????????????♀️ I'll go elsewhere ✌????
I have seen that the lady always has a bad comment to make. If the gel didn't work for her daughter then it's not the product that's bad and what do cats and dogs have to do with her issue? That sounds racist. Another comment is if they have cameras everywhere it's for a reason people are always trying to steal from this store.
I really love first image they always have what I need and I always have good customer service the owner is a sweetheart she looks out for everybody in the community appreciate everything she does for us I will tell all my family and friends about first ????
Their service was terrible they would not allow me to try on a $200 wig. I was trying to purchase, even after I offered to apply a hair cap to make sure that the product wasn’t contaminated. The owner said due to the pandemic they wouldn't allow me to try on the wig even if I had on a protective covering over my hair. I understand the policy but in the past, you were able to try wigs on. If someone is spending $200 on a wig and you cannot return it. It doesn't make sense for you to not be able to try the product on. I hope management will change their policy for future customers.
They quality of hair is meh! They are have cameras everywhere and all these rules up to deal with shop lifting? Some cool T-shirts and a good variety of products. Parking lot is a mess one way in and out and I think there is something funky going on with accident set ups.
I don't like going into that place too much any more. They always watch you like a hawk like you don't have any money to buy anything and you are going to steal it. Second I think a lot of their stuff is knockoffs or counterfeit just because of their return policy. I had been a loyal customer since the early to mid 90s when they were in the north lake street shopping center I used to get my track outfits from there. Now I just go to K&G and get my clothes better selection and I don't get the"shopping while black"treatment
Tons of options to choose from, and very friendly. Maybe a little pricey on some things though, but will work with you on exchanges.
One time I went in there this black guy that worked there followed me around the whole time I was there it was every uncomfortable just getting watched for no reason but never coming here again.
First Image Info
Amenities
Service options
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In-store pickup
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In-store shopping
Health & safety
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Staff required to disinfect surfaces between visits
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Safety dividers at checkout
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 10:00 AM - 06:00 PM |
|---|---|
| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
How to go there
Location
Places
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