Quick Facts About Westwood Hair & Spa
Strengths:
1. Friendly and welcoming staff: The salon received multiple comments praising the friendliness and accommodating nature of the staff. This creates a positive and comfortable environment for customers.
2. Attention to detail: The nail technicians were praised for their attention to detail and willingness to check in with customers throughout the manicure. This shows a dedication to customer satisfaction and ensures that the customers are happy with the end result.
3. Willingness to fix mistakes: After one customer experienced a broken nail soon after their appointment, the salon not only fixed it for free but also remembered the customer and checked in to ensure they were happy with their nails. This shows a commitment to customer service and a willingness to rectify any mistakes or issues that may arise.
4. Good haircuts: Several customers commented on the quality of their haircuts and expressed satisfaction with the results. This indicates that the salon employs skilled hairstylists who are able to provide customers with the desired haircut.
5. Ability to handle difficult situations: One customer praised the salon for their ability to handle a challenging situation when her baby started crying during her appointment. The staff showed understanding and tried to help calm the baby, demonstrating their professionalism and empathy.
6. Clean and comfortable salon: A customer commented on the cleanliness of the shop, which contributes to a pleasant experience for customers. A clean and comfortable environment is important for creating a positive impression and attracting repeat customers.
7. Reasonable pricing: Customers appreciated the reasonable prices for the services offered at the salon. This can attract a wide range of customers and make the services more accessible to a larger clientele.
Weaknesses:
1. Inconsistent quality: One customer mentioned that their second visit to the salon resulted in a haircut that was noticeably shorter than requested. This indicates that there may be inconsistencies in the quality of service provided by different stylists at the salon.
2. Lack of communication: The same customer mentioned that the stylist spent an unnecessary amount of time blow drying and straightening their hair, despite their specific instructions. This could suggest a lack of effective communication between the customer and the stylist.
3. Hair found in random places: The same customer also noticed long hairs in random places, including a whole chunk. This indicates a lack of attention to cleanliness and may raise concerns about hygiene practices in the salon.
4. Long wait times: One customer mentioned having to wait for about 10 minutes despite having an appointment for a party of three on a busy Saturday. Long wait times can create a negative experience for customers and may discourage them from returning in the future.
5. Limited services mentioned: While the comments focused on haircuts, nails, waxing, and massages, there was no mention of other services such as facials or body treatments. This suggests that the salon may have limited offerings, which could be a drawback for customers looking for a wide range of services.
Overall, Westwood Hair & Spa appears to have several strengths, including friendly staff, attention to detail, willingness to fix mistakes, good haircuts, ability to handle difficult situations, a clean and comfortable salon, and reasonable pricing. However, there are also some weaknesses, such as inconsistent quality, lack of communication, hair found in random places, long wait times, and limited services mentioned. These weaknesses should be addressed to ensure a consistently positive customer experience.
Best TL Reviews
My friend and I had a really good experience here! We got matching full acrylic sets and our nail techs were so friendly and checked in to make sure the shape was okay and that we were comfortable throughout the manicure. Even after one of my pal's nails broke off soon after, they were very nice about it and fixed it for free, and remembered me and asked if I liked my nails. Definitely coming in again!
First time I went there everything was great, second time my hair was noticeably shorter than I asked for, this time it it’s to short, felt like she spent an unnecessary amount of time blow drying it, she straightened it after I specifically said no, and through out the day I noticed I had some long hairs in random places including a whole chunk.
I’ve never really had a haircut that felt good until I came here. I’ll be a return customer for sure and I’m stoked with the haircut I got.
Friendly and accommodating! I came in with my three-year-old and newborn, thinking that the newborn would sleep and my three-year-old could watch some videos on my phone. Instead, my newborn started crying, and cried for a good 30 minutes while we were trying to do my hair. These ladies were so loving and caring and tried so hard to get my little baby back to sleep. It didn’t work, but they were amazing, and the woman cutting my hair was understanding and good-natured about the whole thing. Wonderful ladies! Great haircut. Will leave the kids at home next time…!! But will certainly be coming here again for all of my haircuts.
Fantastic! Jenny is fabulous. Heidi pretty darn good as well. Clean shop. Nice associates. My hair cut/perm....haven't felt this
positive about the health of my hair or how very easy it is to take care/style my hair/new look in a while, thus I feel better as a woman & how I face this crazy world we all now live in. Ta Da! P.s. I referred my husband to Jenny as well. Very satisfied!
Very friendly, Welcome and Reasonable Price for services.
Hands down the best place I’ve ever had my nails done and eyebrows waxed! Kim is the absolute BEST! My nails are always the perfect shape and she ensures the color is on point. She gives the best hand and neck massage, better then any massage therapist.
She never rushes and always takes her time to ensure your are relaxed and refreshed. My eyebrows are on point and she gives you a face and scalp massage all for extremely good prices! You must check this out you won’t be disappointed! Tip Big she deserves it!
Mani- Pedi done in 1 hour which was great. Had to wait about 10 minutes with Appointment for party of 3 on busy Saturday. They did great job and gave very nice leg, shoulder, arms and finger massages.
Westwood Hair & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible restroom
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Wheelchair accessible parking lot
Amenities
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Restroom
Today
Opening Hours
| Thursday | 09:00 AM - 07:00 PM |
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| Monday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
| Wednesday | 09:00 AM - 07:00 PM |
| Tuesday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
How to go there
Location
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