Quick Facts About PAYAL BEAUTY SALON
PAYAL BEAUTY SALON, based on the comments provided, appears to have a number of strengths and weaknesses.
One strength mentioned is that the salon has skilled ladies who can do eyebrow threading really well. This indicates that there are employees who are capable of providing good service in this area. Additionally, the owner of the salon seems to be mature and willing to apologize when necessary, which shows a level of accountability and professionalism.
However, there are several weaknesses that are highlighted in the comments. One major issue is poor customer service. Multiple customers mention rude behavior from employees, including one specific mention of a male hairdresser being disrespectful. This behavior not only negatively impacts the customer experience but also creates a hostile environment.
Another weakness mentioned is inconsistency and lack of professionalism. Several customers report instances where their appointments were not honored or were rushed due to the salon prioritizing other customers. This indicates a lack of organization and prioritization. Additionally, there are complaints about inexperienced employees and the lack of professionalism in handling customer concerns.
One of the most concerning weaknesses mentioned is the use of hot wax that has resulted in scarring customers' faces. These incidents indicate a serious lapse in safety and proper training. Customer safety should always be a top priority, and any salon with such incidents should address and rectify the issue immediately.
The comments also highlight language-based discrimination, as employees allegedly speak negatively about customers who do not understand the language spoken in the salon. This is discriminatory and unprofessional behavior and should not be tolerated in any business.
Overall, PAYAL BEAUTY SALON has several weaknesses that need to be addressed in order to improve the customer experience and reputation. These weaknesses include poor customer service, inconsistency with appointment management, inexperienced employees, and safety concerns such as scarring customers' faces. Addressing these issues would be crucial for the salon to regain customer trust and loyalty. Management should prioritize customer service, employee training, and a safe and inclusive environment. Proactive steps should be taken to rectify any past damage and ensure that similar incidents do not occur in the future.
Best TL Reviews
I have visited couple of times previously for eyebrows threading but today when I went to get my eyebrows done it was the worst experience I have ever had. I clearly requested the lady to just remove the extras but she has messed up really bad and my left eyebrow ended up being really thin at the center. Never going to come back to this place.
The male hair dresser is super rude, I wouldn’t recommend this salon to anyone. Very disrespectful people especially the male hair dresser. Beware, he will cut your hair and pose a hundred times to talk to his female employees in the middle. They also backbite in their native Indian language about customers who don’t speak nor understand the Indian language. The SALON NEEDS TO GET SHUT DOWN!!!!!!!!!!!!!!
Not good customer service,one employee name is "manish" he behavior rudely with customer thay don't know how to take too customer,I was Richard there 10 minutes late at apinment and no one Andhra customer in shop.
These people are horrendous. I stopped coming over a year ago becuase they are rude incapable of threading, scarring my face with their wax that is too hot.
These losers should go out of business. Do not waste your time and do not risk getting scarred.
Friendly parlour with skilled ladies who can do eyebrow threading really well.
BEWARE OF THIS PLACE PEOPLE, THEY'LL SCAR YOUR FACE!!!!!!
Highly unprofessional, they scarred my nose!!!!
I went on a walkin (which they happily allowed btw) for eyebrow threading 2 days back. The lady was courteous initially and started threading my eyebrows and in a couple of minutes there was another customer who showed up(might be her regular). On seeing this new customer, the lady who was threading my eyebrows rushed up my work so badly that she has left a scar on my nose. If you wanted to take up the work for your regular customers then y take in new ones at all? And y botch up the service? Absolutely horrible!!! PLEASE DO NOT GO TO THIS PLACE PEOPLE!
DON’T GO HERE! Took my mom here today for her 5pm appointment. They sat her down, prepped everything and then told her they can’t do it because they have to attend to another customer (most likely a personal friend or family member), even though she had an appointment. They made her leave and were extremely unprofessional and rude. DON’T GO HERE!
Horrible place to get eyebrows or hair done. No professionals there. They learn on the spot and try their skills on you. I had my eyebrows few minutes ago first thing in the morning Young girl there did a horrible job and cut/ took off the hair in the middle of the eyebrows. Looks like an empty spot. She says that I had it already and argued that she did not do anything. I proved her wrong and have to make her apologize. Nasty attitude! Spoke to the owner. He was at least mature enough to apologize. Never going back here.
PAYAL BEAUTY SALON Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
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Restroom
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Wi-Fi
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Today
Opening Hours
| Monday | 11:00 AM - 08:00 PM |
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| Tuesday | Closed |
| Wednesday | 11:00 AM - 08:00 PM |
| Thursday | 11:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 10:00 AM - 08:00 PM |
How to go there
Location
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