5 Star Beauty

+1 301-877-2408

8897 Woodyard Rd, Clinton, MD 20735 United States of America

Open Today: -

Quick Facts About 5 Star Beauty

Strengths:

The first strength mentioned in the comments is the longevity of the business. Multiple customers state that they have been coming to the store for years, which suggests that 5 Star Beauty has built a loyal customer base. This kind of customer loyalty speaks to the quality of the products and service provided.

Another strength mentioned is the great customer service. Customers repeatedly mention the pleasant and helpful staff. This positive experience with the staff can enhance the overall shopping experience and increase customer satisfaction.

The wide selection of products is another strength of 5 Star Beauty. Customers appreciate the fact that they can find all their beauty needs in one place. Additionally, multiple customers mention the availability of other items in the store, suggesting that 5 Star Beauty may offer a diverse range of products beyond beauty.

Competitive prices are also mentioned as a strength. Customers appreciate the fact that the store offers good deals and reasonable prices. This can attract price-conscious customers and give 5 Star Beauty a competitive edge in the market.

The last strength mentioned is the exceptional customer service experienced by one customer. This customer specifically mentions the high level of service received and the reasonable prices for quality products. This kind of positive word-of-mouth can attract new customers and contribute to the growth of the business.

Weaknesses:

One weakness mentioned is the poor customer service experienced by a customer. This customer states that they have been followed around the store and treated poorly. This suggests that there may be an issue with the training or behavior of some staff members. Poor customer service can create a negative impression and drive potential customers away.

Another weakness mentioned is the lack of availability of specific brands. One customer mentioned that they could not find their preferred brand of hair product. This suggests that 5 Star Beauty may not have a comprehensive selection of all brands, which could lead to customers needing to shop elsewhere for specific items.

A weakness mentioned indirectly is the scale of the store. One customer mentions that the store is large, which can be seen as a strength in terms of variety and selection. However, another customer mentions being followed around and asked if they are stealing, which may indicate that the size of the store makes it difficult for staff to properly monitor customers and provide attentive service.

Overall, the strengths of 5 Star Beauty include its long-standing presence in the market, great customer service, wide product selection, competitive prices, and exceptional service experienced by some customers. However, the weaknesses identified include poor customer service experienced by one customer, the lack of availability of specific brands, and potential difficulties in monitoring customers due to the size of the store.

Best TL Reviews

They are the best me, my twin sister and my mother have been coming to their store for YEARS. Always so pleasant

Really great customer service, deals, and products. Store is awesome.

Great place to shop for all your beauty needs! Lots of other items too! Customer Service is Great!

They seem to have everything from what I am told but I don't buy things personally, I only accompany my family members. They have made an effort to improve customer service by posting greeters around the store. They are also available to assist those that need help and they seem to be knowledgeable about the products.

They have a really wide selection of items and generally have decent prices, but the customer service is poor. Each time I’ve visited, I’ve either been followed around the store, asked if I’m stealing or treated passive aggressively. Again, great selection, but the customer service is poor.

Well stocked with all the beauty and hair products. Great selection of wigs. I really liked the fact that I was able to get all I needed in this store.

They are very helpful and carry several products. It's a rather large store. They just don't carry my brand of hair product, Mielle and ion.

First time stopping through today. The have a great selection of hair products and the customer service was above exceptional. The prices were also very reasonable. I picked up two quality lace units for $40. That Just doesn't happen. #Win