Natural Nails & Spa

+1 816-941-7787

1032 W 136th St, Kansas City, MO 64145 United States of America

Open Today: -

Quick Facts About Natural Nails & Spa

Natural Nails & Spa has garnered both positive and negative reviews from customers. While there are many strengths highlighted by the positive comments, there are also some weaknesses pointed out in the negative comments. In this analysis, we will examine the strengths and weaknesses of Natural Nails & Spa based on the comments provided.

One of the main strengths of Natural Nails & Spa is its clean and spacious environment. Several customers mentioned the cleanliness of the salon, which is crucial in a nail salon environment. A clean and spacious space can contribute to a relaxing and comfortable experience for customers.

The workers at Natural Nails & Spa were praised for being friendly and helpful. This is another significant strength of the salon, as friendly and helpful staff can create a welcoming atmosphere for customers. Excellent customer service is essential in any service-oriented business, and Natural Nails & Spa seems to excel in this aspect.

Customers also commended the quality of the services provided. The positive comments mentioned fantastic service, quality work, and meticulous attention to detail. This indicates that Natural Nails & Spa provides high-quality services, which is a crucial strength for any salon to have.

Another strength mentioned by customers is the reasonable price point for the services received. One customer even appreciated the complimentary shoulder massage, indicating that the salon goes the extra mile to make customers feel valued. Providing services at a reasonable price can attract more customers and contribute to customer satisfaction.

Additionally, the positive comments indicate that Natural Nails & Spa offers a great pedicure menu with skilled technicians in that area. This highlights a specialization in pedicures and the ability to provide a variety of options to cater to different customer preferences.

However, there are some weaknesses that have been mentioned by customers. One customer complained about the rushed and subpar service. The customer's nails started peeling off only three days after getting the manicure done, indicating a lack of quality in the application. Additionally, the rushed service and lack of attention to detail were also acknowledged by the same customer.

The negative comments also mention issues with the payment process. One customer complained about the card machine not working, forcing them to pay and tip in cash. This can be an inconvenience for customers and may give the impression of disorganization or lack of professionalism.

Another weakness highlighted by a negative comment was the lack of attention and rushed service experienced by a walk-in customer. The customer felt like they were in the way and not valued as a customer. This indicates a potential weakness in managing walk-in customers and ensuring that they feel welcome.

Furthermore, a negative comment mentioned issues of potential racial discrimination. The customer felt that their service was prioritized lower compared to Caucasian customers. This is a significant weakness that reflects poorly on the professionalism and inclusiveness of the salon.

In conclusion, Natural Nails & Spa has several strengths, including a clean and spacious environment, friendly and helpful workers, fantastic service, and a reasonable price point. However, there are also weaknesses, such as rushed and subpar service, issues with the payment process, potential lack of attention to walk-in customers, and allegations of discrimination. Addressing these weaknesses and building upon the strengths can contribute to the overall success of Natural Nails & Spa.

Best TL Reviews

These are my dips done by Hanna. I usually get them done by Em but she was busy at the time. I am in LOVE!!

Environment: clean and spacious

Workers: friendly and helpful

Service: fantastic (can’t say enough)

Price point: reasonable price for the services I received (love the complimentary shoulder massage!)

I’ve been to a lot of salons, and each time I come to this salon, I know I’m walking out with quality service and money well spent.

I appreciate the time Mi puts into her dip manicures, and I received the best pedicure from her - genuinely the best. They have a great pedicure menu to choose from as well!

We decided to try this place out after a friend recommended it to us. We wanted to get our nails done with the bride before the bridal shower that we were hosting. As soon as we walked in, it was pure Madness inside. We were quickly shuffled around and sat down at a manicure station. After waiting for 20+ minutes my sister's manicure began and was finished in less than 10 minutes. It was the fastest most shotty manicure I have ever witnessed. When it was my turn, I wanted multiple colors and a fun design. Glad I asked for that because it forced them to take a little more time on the nails, though that didn't seem to help much seeing that 3 days later my nails are already starting to bubble and peel off.

The card machine was "surprisingly" not working, so we had to pay and tip in cash. So glad we had some smaller bills in the car so we didn't have to pay everything that we withdrew from the ATM.

We all felt like we were in the way and a burden and they just wanted to get the cash and shuffle us out the door as fast as possible. We were walk-ins which could have played into that rush, but if you don't have time or the employees, let us know and we can come back later or go somewhere else.

Regular Gel Manicure was $37 and with special design/multiple colors was $45.

This place is super clean and they did a great job. Everyone is friendly and sweet! Great atmosphere and customer service. Let go and u won't be disappointed.

Over priced! $70 for a basic acrylic and cat eye gel! I asked for oval, I ended up leaving with triangles. My friend asked for coffin which ended up wankie and different lengths. We were both cut. I can say the lady did a great job painting our nails but not a $70 job.

Today was my first time going here. I was not disappointed. It was clean and well organized. Ambiance was relaxing. I waited maybe 5 minutes. My nail technician was Long. He was polite and professional. He is was very meticulous with the nail shaping and even clipped my cuticles at the end. They were so beautiful and natural looking I opted for clear polish. Last but not least my service included a neck and shoulder massage! I have never experienced this. I would definitely recommend this salon. Oh and all that for $51.

Me and my daughter went to get pedicures today. Their were 4 Caucasian ladies being serviced with pedicures already. They took us to be seated for pedicures and the gentlemen adjust the water and we sit. A few minutes after we get seated 2 other Caucasian ladies come in for pedicures. One lady said, “will you be able to get me on I have to leave by 5:30.” The workers responds, but I’m not certain what she says. The worker waits a few minutes and comes to tell me we have to wait because the other lady has somewhere to be. That’s not my problem and it was very rude. She wanted to service the other ladies, but not us. It was so rude! I’ve never been treated that way before. My black dollars don’t spend the same I assume. I DO NOT RECOMMEND!!’ We walked out with no apology. I will NEVER go back.

LOVE THIS PLACE. They are great and they really sweet and listened to all my needs. I will come back. Everyone seemed nice at this location. Nice experience!