Quick Facts About Lotus&Lily’s Nails
Strengths:
1. Excellent customer service: Multiple comments mention how friendly the staff is and how they take the time to remember and ask about their customers' families. This personalized and friendly experience creates a positive and welcoming atmosphere for customers.
2. Clean and organized salon: The owner is praised for keeping the place organized and clean. This creates a hygienic environment that is essential for a nail salon.
3. Skilled technicians: Many customers appreciate the skill and thoroughness of the technicians. Comments specifically mention how gentle the nail technician was and how well the pedicure was done. These positive experiences demonstrate the expertise of the staff at Lotus&Lily's Nails.
4. Range of services: Customers mention getting both manicures and pedicures at this salon. They appreciate the variety of scents available for deluxe pedicures and the option to try different nail techniques like dip color. Offering a range of services allows customers to choose their preferred treatment.
5. Availability and prompt service: Comments mention being able to get appointments right away, even on Sundays, and the salon being busy. This indicates that the salon is popular and has good availability for customers. Quick and efficient service is also mentioned, reflecting a high level of professionalism.
Weaknesses:
1. Inconsistent quality: One customer mentions that their nails started chipping within two days, suggesting a lower quality job. Another customer mentions the messiness of the acrylic near the cuticles. These comments indicate that there may be inconsistencies in the quality of the services provided. This inconsistency can lead to dissatisfaction among customers.
2. Pricing: One customer mentions feeling slightly overcharged for the service received. While they chose not to complain, it suggests that the pricing of services may be an issue for some customers. This can be a weakness if the prices are not perceived as competitive or fair compared to other nail salons in the area.
3. Rushed service: One customer mentions feeling that their service was rushed, and another customer mentions the possibility of the technician rushing the job due to the poor outcome. Providing rushed service can reduce the quality of the service and leave customers feeling unsatisfied.
4. Lack of response to complaints: One customer mentions feeling uncomfortable calling to ask for a refund and instead posts a negative review online. This suggests a lack of effective communication or resolution process for customer complaints. It is important for businesses to address customer concerns and provide a satisfactory resolution to maintain a positive reputation.
5. Distance for some customers: One customer mentions having to make a 90-mile trip to the salon. This indicates that the location of Lotus&Lily's Nails may not be convenient for all potential customers. This can limit the salon's customer base and decrease accessibility for some individuals.
Best TL Reviews
These ladies never disappoint me!! They take the time to make my nails beautiful and they are always friendly and remember me and ask about my family. I won't go anywhere else!!
I went to get my nails done on February 16th, before my flight back home to oregon. I previously had them done but it had been a month so they were grown out a lot! I just asked her to put new set on or fill what ever she thought was best? So she did not put any new ones on she filed and did some filling! Then charged me 60 dollars! Yhey started chipping within 2 days, it is the 22nd now and here are my nails! Im sure she probally doesnt usually do this bad of a job? But i do not live near her so im kind of just out 60 dollars and now have to go pay another 60 to get them done right. Extremely frustrating! I thought maybe i should call to see if she would refund my money? But i feel a little uncomfortable do that so i fugured id just do this and see what happens? Lol
Very friendly staff. I feel I was slightly over charged but I’m not one to complain. The gal that did my nail cut my finger with the nail filer, in my opinion it was all very rushed. ???? the acrylic closest to my cuticles is messy I think it was thinly placed and dried white. Will give them another shot hopefully I have a better experience.
My friend Pat loves getting his pedicure done here. Also my brother’s kids they come all the way from Liberty Lake to get their nails done by these amazing technicians. The owner keeps up the place very organized and clean. Friendly environment. Definitely call because they get very busy. Highly recommended.
I fell in love with this salon and especially with the staff! They are extremely friendly. Busy salon and recommend making appointment ahead of time. I'm extremely happy with my nails and service. I make 90 mile trip and Will continue to do so. Thank you for all your hard work. Keep it up!
Loved this place! We came here for pedicures and had a very nice experience. It was so clean and relaxing vibe. The lady who did my nails was so gentle and thorough. I think the deluxe pedicure is worth the few extra dollars. We will be back!
I went on a whim after a terrible experience from 777 Nails and I got an appointment right away with Van (on their first Sunday being open)! She's awesome and my colors are so pretty! It's my first time trying dip color on my hands so we'll see how they hold up at the vet clinic I work at! Such pretty summer colors! I will forsure be making this my new home nail salon! P.S. I wanted to add that Van has the most gentle touch! I've been to a lot of salons before and I'm blown away how clean and kind they are here :)
The girls are so friendly here! Nena and Mom are amazing at pedicure. They have variety of scent on deluxe pedicure menu. Smell wonderful and the massage is heaven. Highly recommended!
Place Pictures
Lotus&Lily’s Nails Info
Amenities
Health & safety
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Staff required to disinfect surfaces between visits
Planning
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Appointments recommended
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Restroom
Today
Opening Hours
| Thursday | 09:00 AM - 05:00 PM |
|---|---|
| Monday | 09:00 AM - 05:00 PM |
| Friday | 09:00 AM - 05:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
| Wednesday | 09:00 AM - 05:00 PM |
| Tuesday | 09:00 AM - 05:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
How to go there
Location
Places
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