Beauty Gallery

+1 501-562-0700

5919 Baseline Rd # 2, Little Rock, AR 72209 United States of America

Open Today: -

Quick Facts About Beauty Gallery

Strengths:

1. Variety of options: Many customers commend Beauty Gallery for having a wide range of products to choose from. They specifically mention a good selection of hair options for sew-ins, as well as reasonably priced products.

2. Good customer service: Several customers express satisfaction with the cashier's customer service. They mention that the cashier was helpful, friendly, and provided good assistance throughout their visit to the store.

3. Positive shopping experiences: The majority of the comments indicate that customers have had overall positive experiences with Beauty Gallery. They state that they found what they were looking for without any issues and were pleased with their purchases.

Weaknesses:

1. Poor customer service: One customer had a negative experience due to an employee being on the phone the entire visit and being unhelpful when asked for items. Another customer mentions an employee who seemed disinterested in assisting and had an unprofessional attitude. These incidents highlight a lack of proper customer service training and a need for improved employee professionalism.

2. Lack of available staff: A customer recounts an incident where they had trouble finding assistance. Despite multiple employees being present, they were engaged in personal conversations and unavailable to help customers. This indicates a potential issue with staffing and a lack of attention to customers' needs.

3. Lack of management presence: One customer notes that during their visit, they were unable to find the owner or any available staff to assist them. This highlights a lack of management presence, which can contribute to disorganized customer service and a negatively perceived shopping experience.

4. Unprofessional behavior: A customer expresses disappointment in witnessing an employee at the wigs department having a personal conversation instead of assisting customers. This unprofessional behavior can be off-putting and may deter potential customers from returning to the store.

5. Missed sales opportunity: A customer mentions that they left without making a purchase due to the lack of available assistance. This indicates a missed sales opportunity for the store and potential revenue loss.

In conclusion, Beauty Gallery has strengths such as a variety of options and positive customer service experiences, but it also faces weaknesses related to poor customer service, lack of available staff, and unprofessional behavior. These weaknesses, if addressed and improved upon, could enhance the overall customer experience and potentially increase customer loyalty and sales.

Best TL Reviews

Found what I was looking for with no problem cashier was good had great customer service.

I went to get hair for a sew in. They have many options to choose from. The cashier was very helpful in explaining what I would need for the hairstyle I wanted. I am very pleased with my purchase. The products are reasonably priced. I will continue to shop with them for all my hair purchases.

Everybody loves Kim. What's understood don't have to be explained!

Today was the first time I had a bad experience at this place. The young lady, who worked there stayed on the phone my entire visit. And when I asked for items it was a bother. The staff has always been friendly and helpful. I hope this was my first and last bad experience there.

I went to this store today looking for a particular product. The owner, her daughter and three workers were in the store. The owner walked away and the young lady at the front was helping a customer. I picked up a beautiful scarf and walked to where I saw the daughter and another worker talking. I said excuse me and asked how much the scarf cost because it didn't have a price. The daughter told me. I had to ask the girl at the front and turned around and kept having her conversation with the worker. I went to the front but the young lady was still helping another ustomer and I didn't want to interrupt. I looked for the owner but didn't see her anywhere. There was another worker helping another customer so she was not available to assist. I walked around a bit more trying to find some e else to assist me. The daughter and the other worker were still having a conversation. Another customer walked in the store and there was still no one to help. I put the scarf back on the shelf and tooky slbusoness elsewhere. I have always had a great experience when visiting this store but today was the worst experience. I will probably drive to Queens beauty moving forward. There is always someone there greeting the customer and asking if they can help.

The young lady that was supposed to be helping me act like she did not want to assist me. As a matter of fact, she was very unprofessional. She does not need to be working with the public. I feel like if I am going to be spending my money, I expect to get good service as well.

This a great place to purchase all kind of products especially wigs you can buy one for a low price of 60 & get a second one for free

Today was my first time in this store. I went in to look for a wig, and walked right out. The "employee" in the Wigs Dept was too busy having a personal conversion to help. Very unprofessional. I won't be back.