Quick Facts About NRV Nails & Spa
NRV Nails & Spa appears to have a mix of positive and negative reviews from customers. While some customers had a great experience and were highly satisfied with the service and results, others had negative experiences and felt disappointed with the outcome. In order to fully evaluate the strengths and weaknesses of NRV Nails & Spa, we will analyze the comments provided and identify the common themes.
Strengths:
1. Beautiful and Affordable Nails: Many customers praised the quality and appearance of their nails after visiting NRV Nails & Spa. They felt that the nails looked great and were happy with the results.
2. Kind and Patient Service: The owner and staff of NRV Nails & Spa were often described as kind, patient, and friendly. Customers appreciated the good service they received and felt that their requests were listened to and accommodated.
3. Ability to Perform Tasks with Nails: One customer, who identified as a science college student, mentioned that the nails allowed them to continue performing tasks such as typing, writing, and experimenting. This suggests that NRV Nails & Spa provided a manicure that met their specific needs and allowed them to maintain their daily activities.
Weaknesses:
1. Long Wait Times: Several customers mentioned experiencing long wait times before their appointment or during the service. This can be frustrating and inconvenient for customers, especially if they have other commitments or time constraints.
2. Inability to Fulfill Design Requests: One customer expressed disappointment after being unable to receive the design they had requested. This could be seen as a weakness in NRV Nails & Spa's ability to communicate effectively with customers and manage expectations regarding design options.
3. Inconsistent Quality and Skill: Multiple customers commented on the inconsistent quality of the services provided. Some experienced difficulties with uneven shaping, lumpy finishes, and cuts around the cuticles. This suggests a lack of consistency in the skill level of the nail technicians at NRV Nails & Spa.
4. Unsatisfactory Customer Service: A few customers mentioned negative interactions with the nail technicians, describing them as rude and unhelpful. Additionally, there were instances where customers had concerns or complaints that were not adequately addressed by the staff.
5. Lack of Sanitization and Attention to Detail: One customer noticed that the tools used during their manicure did not appear to be properly sanitized. Another mentioned that their nails were left uneven and the polish was clumpy and old. These issues suggest a lack of attention to detail and proper hygiene protocols.
In conclusion, NRV Nails & Spa has some strengths, such as providing beautiful and affordable nails, offering kind and patient service, and catering to specific needs, as seen in the case of the science student. However, there are several weaknesses that need to be addressed, including long wait times, difficulty in fulfilling design requests, inconsistent quality and skill among technicians, unsatisfactory customer service, and a lack of attention to detail and sanitization. It is important for NRV Nails & Spa to take note of these weaknesses and make improvements in order to provide a consistently positive experience for their customers.
Best TL Reviews
Omg I love my nails and the owner was so kind and patient with all my requests. You should definitely come here for beautiful, affordable, inexpensive nails and great service ????????
Edit: After spending a day in these nails as a science college student, I love how these nails were placed because I can still type,write, and experiment with them. Definitely my go to from now on!!
Im in love with my nails???? I got a manicure with Ana and she is really good, nice and profesional 10/10!! Everyone was so sweet, Gabriela helped me to pick the best color and I liked it so much! I recommend this place ????????
I went in today for an appointment for a full set, when I arrived I was told to take a seat and I waited for about 30 minutes until beginning my set. I normally do not mind waiting but once I began my set I showed the nail tech the design I wanted, which I was told I would be able to get done today. After all the acrylic was placed and the base color was on I was told it was too busy for her to complete my design. I ended up paying $55 for a very short and simple set even though it was not what I had asked for. It was very disappointing but staff was nice.
Have been here once before and had a great first experience! However, the second time i went to get a fill, I wasn’t as lucky. The girl who did my nails took off my nails completely, compensating for a full set although I communicated that is not what I wanted. Not the biggest deal, although I only needed a fill. The girl was rough and managed to mess up the dip color, leaving it patchy and overall looking horrible/lumpy. She then managed to shape my nails after the dip and left them very uneven. It wasn’t until I said something multiple times that she finally made them even.The nails also began to peel as she filed them after they were painted. I still have strands of glue coming off the side of my nails. There was also no after clean up and I was left with dry, cracked hands from the acetone to remove my nails (even though I only wanted a fill!!). After sitting there for a painful 2 hours of her trying to figure out how to finish my nails, I left with nail polish on my hand and $60 down the drain. Overall, horrible experience.
I've been coming to this nail salon for a long time. I really like the owner, and I usually get a pedicure. I love pedicures from there. We went there last night to get our manicures and pedicures for my sister's wedding. We had an appointment and we were still there 4 hours! I have never been so dissatisfied in my life. The nails looked like a child did them. I complained and they replaced the two that were on completely crooked. When I was leaving, I had the owner look at them. I told her I couldn't figure out what, but something was wrong. She inspected them and pulled the girl that did my nails over. They spoke to each other in a different language. The lady said I will give you 10 dollars off. While they were talking, I realized what was wrong. The tips were not glued down. I told them I really did not like them and I didn't want to pay 80 dollars for something I didn't like. The girl that did my nails was extremely rude the entire night. The owner seems very sweet, but seems like a push over. As much as I hate to say don't go there, I am warning you to save your money and your time. My pedicure was horrible too, this time. She left the previous color on my toes in several spots. The owner tried to talk the girl into giving me 50% off but she refused. They offered to redo them but I'd been the 4 hours, it was 10:00 at night and I was extremely frustrated by how rude the lady was being. If my sister's wedding was not the next day and I wasn't in it... I'd have had them removed and just left. I'm posting pictures, but they really don't do justice to how horrible they are. I cannot wait to have them removed tomorrow.
This place is horrible. My friend and I went In there to get a sets of acrylics. Hers were lumpy, the polish was not completely finished, she had cuts all around her nails, and there were pieces of glue sticking off the sides. Mine were WAY TOO THICK, all nails were different shapes, lumpy, and cuts around the cuticles. Go there if you want to waste your time.
Mixed results here. I popped in for a same day manicure, called in and they told me to drop by. Once they started, I realized the nail polish was clumpy and old, but they pushed to use anyway, diluting it many times. They barely shaped my nails, barely cut my cuticles, and it appears they didn’t use sanitized tools (so didn’t ask for more use of them). Because of the old polish, manicure is clumpy and uneven looking. Staff was courteous and quick, but will not return. I could have done a better job at home.
I’ve been getting my nails done for years and this place put on the best, most natural feeling acrylics I’ve ever had! My nails are all the perfect length, thickness, texture, shape and size. My nails weren’t even sore the next day Ask for Lea!
Place Pictures
NRV Nails & Spa Info
Amenities
From the business
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Identifies as women-owned
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Gender-neutral restroom
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Restroom
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Wi-Fi
Crowd
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LGBTQ+ friendly
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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Location
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13. Beauty Town