Nails 21

+1 203-269-8706

1149 N Colony Rd, Wallingford, CT 06492 United States of America

Open Today: Closed

Quick Facts About Nails 21

Nails 21 has received overwhelmingly positive reviews from customers, with many praising the friendly and welcoming atmosphere of the salon. The previous comments mention the friendly personalities of the employees and their excellent customer service skills. This is a significant strength for Nails 21 as a welcoming and friendly environment can greatly enhance the overall experience for customers.

Another strength of Nails 21 is the professional skills of their nail technicians. Multiple comments mention the excellent job done on their nails and how satisfied they were with the results. The use of words such as "amazing" and "excellent" shows that customers are highly pleased with the quality of the services provided. This indicates that Nails 21 has skilled and experienced nail technicians who can deliver satisfying results to their customers consistently.

A notable strength of Nails 21 as mentioned in the comments is their ability to accommodate customers even in unexpected situations. One customer explains that their former nail salon closed and the owner recommended Nails 21. The salon stayed open late to ensure that both the customer and their daughter's nails were done to perfection. This shows that Nails 21 values their customers and is willing to go the extra mile to provide a satisfactory experience.

Another strength highlighted in the comments is that Nails 21 is a family-owned salon. This can contribute to a warm and inviting atmosphere, making customers feel like they are part of the Nails 21 family. This sense of a close-knit community can contribute to customer loyalty and repeat business.

One comment mentions the cleanliness of the salon, stating that the place was clean and the towels smelled amazing. This is an essential aspect of any salon as it not only ensures a hygienic environment but also enhances the overall experience for customers. A clean and pleasant-smelling salon can create a more relaxing and enjoyable atmosphere for customers.

However, there is one comment that highlights a weakness of Nails 21. The customer mentions being overpriced and feeling deceived as they were not informed about the full price before the service. This indicates a lack of transparency and communication in terms of pricing, which can be a turn-off for customers. It is important for salons to clearly communicate pricing details to avoid any misunderstandings and ensure customer satisfaction.

Overall, Nails 21 has several strengths that contribute to its positive reputation, such as friendly and professional staff, accommodating customers in unexpected situations, being a family-owned salon, and maintaining cleanliness. However, it is crucial for the salon to address the issue of pricing transparency to avoid any potential dissatisfaction among customers in the future.

Best TL Reviews

The Lady's are very friendly. Do you all have good personality. Keep up the great work ????

I was in town for a wedding and decided to get my nails done here based on the good reviews and I must say I am SO glad I didn’t go anywhere else. Jamie absolutely did an amazing job on my nails. She’s a real professional! And also was super friendly and cool to chat with. Quick enjoyable service. If you’re contemplating where to go, go see Jamie, hands down, you will not be disappointed!

Very happy with the ladies at Nails 21! My former nail salon had to close due to unforeseen circumstances, and the owner suggested Nails 21. My daughter & I went for our appointment last night, and they stayed late to make sure our nails were done to perfection. Will absolutely be returning as a regular!

Loved the salon all the ladies in there very friendly family owned going there for about three years

I love this place!! The tech that worked with me today was so nice and did an excellent job, I’m so pleased with how my nails came out!

I just had my nails done today and I absolutely love them ! I used to come here many years ago. 1st time back . LILA did my nails. She did exactly what I asked for . I haven't been happy with my nails in months. I finally found my new person!

I only go to one person here and she does a great job! Been consistently going here for a few mths and happy with the service. BUT they definitely just overprice me!! (My fault because I didn’t ask for the full price ahead of service, and the owner was definitely in her ear with the price! Fool me once…) They get one pass and that’s it!!!!!! Be sure to ask for the amount upfront and be specific with the details within that service. I will update this review again shortly to see how things progress. Sidebar- my daughter also goes here so we will see how her next service goes as well.

Lila is amazing! She is attentive and asked if every step was ok with me! I really appreciated that. The nail style and polish was exactly how I wanted it. She also stated how much everything would be so there were no surprise price at the end. Place was clean and the towels smelled amazing. I’ll definitely be back for my refills ????