Ultra Nails

+1 724-542-2944

2142 Summit Ridge Plaza, Mt Pleasant, PA 15666 United States of America

Open Today: -

Quick Facts About Ultra Nails

Ultra Nails place has both strengths and weaknesses based on the comments provided. Let's break it down:

Strengths:

1. Talent and Skill: Many customers have praised the talent and skills of the staff at Ultra Nails. They have mentioned that the manicures and pedicures provided are amazing and impeccable, and they are satisfied with the results.

2. Cleanliness: Some customers have mentioned that the salon is clean, which is a positive aspect. A clean environment is crucial for maintaining hygiene and a pleasant experience for customers.

3. Hospitable and Friendly Staff: Several customers have mentioned that the staff at Ultra Nails is hospitable, kind, and friendly. This creates a welcoming atmosphere and contributes to a positive customer experience.

4. Convenient Location: One customer mentioned that Ultra Nails is close to their job, making it a convenient choice for them. Proximity to customers' locations can be a strength for a business, especially if it saves customers time and effort.

5. Quick Service: A customer stated that they were always able to get an appointment right away and that the staff was prompt. This quick service can be a strength for Ultra Nails as it accommodates customers who prefer efficiency and minimal waiting time.

Weaknesses:

1. Unclean Practices: One customer had a negative experience with the salon's cleanliness. They mentioned that a file used on their toenails was also used on another customer's nails, which can lead to hygiene concerns. This indicates a lack of proper sanitation practices and cleanliness standards.

2. Inadequate Nail Care: A customer mentioned that their gel nails were destroyed after visiting Ultra Nails. This implies that there may be issues with the quality of products used or the technique employed by the staff, leading to subpar nail care services.

3. Inconsistent Quality: A customer mentioned that their manicure did not last a whole week, and the shape wasn't done correctly. This suggests a lack of consistency in the quality of services provided at Ultra Nails. Inconsistency can be a weakness as it creates uncertainty and dissatisfaction among customers.

4. Overbooking and Long Waiting Times: One customer expressed frustration regarding overbooking and long waiting times. They mentioned that they had to wait 90 minutes after their appointment time, which can create inconvenience and disappointment for customers. Overbooking may lead to rushed services and dissatisfaction.

In conclusion, Ultra Nails has strengths in terms of talent, cleanliness, hospitable staff, convenience, and quick service. However, there are weaknesses in regards to unclean practices, inadequate nail care, inconsistent quality, and overbooking issues. Addressing these weaknesses will be essential for Ultra Nails to improve its overall customer satisfaction and reputation.

Best TL Reviews

Got a gel manicure and pedicure. Place was unclean, older lady filed my toenails then used the same file on her nail then went back to filing. She cut my toenails without asking down the sides, now I still am struggling with ingrown toenails. Whatever gel they used absolutely destroyed my nails. Do not go here; it’s not worth it.

Absolutely amazing pedicure and manicure. They are super talented.

Very clean everyone is very hospitable and it is a fun business. They go the extra step to do an awesome job on your nails and pedicure!

Absolutely loved my full set, and staff was amazing!

This was a wonderful day with my Sister. It felt like a spa day. I had a full set of gel nails and gel pedicure. Impeccable job. The best I have ever had. Don did my nails and another gentleman did my pedicure. At one point I fell asleep. The salon is clean and very open. The entire staff is kind and friendly.

Every time I go I pick a sample that they already done, and they do it completely off. My nails don’t even stay on a whole week and they don’t even do a shape right. They still charged me the same even after I told them it was off and she said “it wasn’t simple” like why would you do it then? I also came in a couple days after because of course my nail was lifting and they tried to charge me for that too? You were convenient considering you’re close to my job but I’d rather drive out of the way for better quality. Nope.

Called and made an appointment. Arrived 5 minutes before my appointment and 3 others waiting. Two more walked in after me with same appointment times. That's 6 people with same appointment time. There were 5 employees. There were customers being taken care of...probably combination of walkins and appointments. I was finally taken 90 minutes after my appointment time. Appears people are given a time, but it's not written down and there is no one watching for overbooking. It's unfair to employees regardless if family as they are running from one customer to next, plus customers do like same tech working on them start to finish. Watched two employees tag team 2 customers. Most customers prefer one tech the entire appointment. With all that said, my biggest gripe is the wait especially when given an appointment time only to be told, " we got busy". No, you overbooked.

I have been going to Ultra Nails for a while now, and they are friendly and get me in right away. Very personable and do an excellent service and I am satisfied everytime . I love going there.