Quick Facts About Today's Nails
Today's Nails place has a mix of positive and negative comments that can help us analyze its strengths and weaknesses. From the comments, we can identify several strengths of the salon:
1. Excellent customer service: Customers appreciate the owner's presence and involvement in ensuring both artists and customers are happy. This level of attention from the owner creates a positive and welcoming atmosphere.
2. Skilled and talented nail technicians: Multiple comments mention the expertise and excellence of the nail technicians. This indicates that Today's Nails has a team of well-trained professionals who consistently deliver high-quality service.
3. Friendly and kind staff: The positive comments repeatedly mention the kind and respectful nature of the staff. This friendliness contributes to a pleasant customer experience and fosters customer loyalty.
4. Clean and organized salon: Customers appreciate the cleanliness and organization of the salon. Having a clean environment is essential for maintaining a professional and hygienic atmosphere.
5. Wide range of services: Several comments mention the salon offering services for nails, feet, and eyebrows. This versatility allows customers to get multiple treatments in one place, making it convenient for them.
6. Reasonable pricing: Customers appreciate that the salon offers reasonably priced services and is not interested in maximizing profits. This fair pricing strategy promotes customer satisfaction and loyalty.
While Today's Nails place has several strengths, it is not without its weaknesses:
1. Decline in service quality: One comment mentions a decline in the salon's service quality. This indicates a potential inconsistency in service standards and suggests that the salon may not always meet customer expectations.
2. Poor response to complaints: One customer expressed disappointment with the way their complaints were handled. The lack of apologies and the rude attitudes of the staff and owner demonstrate a weakness in the salon's customer service and conflict resolution skills.
3. Lack of professionalism: Some comments mention instances where the salon lacked a professional atmosphere. Rushed services, sloppy application of products, and pushing additional services on customers indicate a lack of professionalism and attention to detail.
4. Hygiene concerns: One customer noted that the salon reused instruments, raising concerns about the cleanliness and sterility of the tools. This poses a risk to customers' health and safety and suggests a weakness in the salon's sanitation practices.
While Today's Nails place has several strengths that contribute to its positive reputation, it is crucial for the salon to address its weaknesses. It should focus on maintaining consistent service quality, addressing customer complaints in a professional and satisfactory manner, and prioritizing hygiene and cleanliness practices to ensure customer safety. By addressing these weaknesses, Today's Nails place can maintain its strengths and improve its overall customer experience.
Best TL Reviews
I love this place. The owner is always around and helping the artists and making sure the customers are happy. I have come here regularly and have always been very happy with the service. I have never even needed to have a favorite nail tech because they are all excellent.
Amazing service, everybody are so kind and respectful, my nails just looks beautiful, Dan you are the best, thank you for your patience doing this
Used to have fantastic service! Lisa and Lee were outstanding, but now I had to go back twice in 3 days for repairs. My nails begain breaking because the SNS powder chipped. I was very annoyed after the second repair mostly because of the nail techs and owner's attitudes. No one apoplogized for me being inconvenienced. No one said a word to me, not even good bye. So rude after they are the ones that provided the poor service. If I pay $95, I expect my nails to not chip. Go to Baham Nails or Lake Avenue Nails, way better.
I came in for a soak off (dipping powder with tips). The manager took me in within 10 minutes. I thought she was going to soak the nails off, but to my surprise; she broke them off!!! I was so shocked! It peeled off some of my real nails. I will never go to them again!
Very unhappy, and mad at myself for not getting up and walking out. I specifically asked the tech if they used sterile instruments and her answer was YES. After my soak she reaches in her carryall and pulled out the same instruments she used on the lady across from me. $30.00 for a regular pedicure and dirty instruments is a little excessive.
This is the second 1 star review I have ever given, the first was my old salon that is now under new management and service has declined.
The salon is very clean and organized. I use Lee for my services and he is one of the best nail techs I have ever had!
This was my first and last time to receive service. Not a professional atmosphere. I set waiting until she was through cleaning the front lobby, which I was ok with. I felt like the service was rushed. Acrylic bond liquid should only go on nail bed but it was put sloppy onto my skin. When filing edges of my nails, not only rushed but with pain. Continued to push other services when I declined I felt as that determined the quality of service I would receive.
Been going here for years only place I go to and they are always willing to service my needs nails feet eyebrows and they give the best costumer service they are loyal to their customers. Very clean and friendly and reasonably priced not greedy like most places they want the customer to be happy so you come back.
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Today's Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 10:30 AM - 05:30 PM |
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