Serena Nails

+1 909-874-0125

625 S Riverside Ave N, Rialto, CA 92376 United States of America

Open Today: -

Quick Facts About Serena Nails

Serena Nails Place has a number of strengths and weaknesses based on the comments provided. These strengths and weaknesses will be explored in detail below.

Starting with the strengths, one of the most noticeable strengths of Serena Nails Place is their ability to accommodate same-day appointments. This is highlighted in the comment that mentions calling in the morning and being able to secure an appointment for later that day. This flexibility in scheduling demonstrates good customer service and a willingness to cater to their clients' needs.

In addition, the quality of the nail services provided at Serena Nails Place seems to be a strength. Multiple comments state that the customers were happy with the final result of their nails. The comment about the lady who took her time and reshaped the nails according to the customer's preference shows attention to detail and a willingness to meet the customer's expectations. This suggests that the technicians at Serena Nails Place are skilled in their craft and can deliver satisfactory results.

The cleanliness and friendly atmosphere of the salon are also mentioned as strengths. One customer specifically highlights that the place is clean and praises the friendly atmosphere. This is important for customers who want to feel comfortable and relaxed during their visit. The chairs are mentioned as comfortable, which adds to the overall positive experience of the customers.

Furthermore, Serena Nails Place received positive reviews on online platforms such as Yelp and Google. This indicates a good reputation and suggests that the salon is doing something right to receive high ratings. Customers who found the salon through these reviews felt safe despite initial concerns about the neighborhood. This demonstrates that the salon's reputation is helping to attract and reassure potential customers.

Now moving on to the weaknesses, there are a few areas where Serena Nails Place could improve based on the comments provided. One common complaint is about the lack of communication and listening skills of some technicians. In one comment, the customer mentioned that the technician had a headphone in her ear and potentially did not hear the customer's requests. Another customer had to remind the technician about the desired shape and finish of the nails. These incidents highlight the importance of clear communication between the technician and the customer to ensure satisfaction.

Another major weakness mentioned in one comment is that a customer experienced pain during the nail fill. The customer described it as a chemical burn. This raises concerns about the safety and expertise of the technician involved. Pain or discomfort during a nail service is not expected or acceptable, and this incident should be addressed by the management to prevent similar experiences in the future.

Additionally, there is a comment about a customer who had a negative experience with a new technician. The customer mentioned that the technician did not follow the desired design, cut their finger twice, and ended up with poorly done nails. This highlights the importance of consistency and training among the salon's staff. Customer satisfaction should not be compromised when new technicians are brought in, and proper training should be provided to maintain high-quality services.

Finally, one customer mentioned an issue with scheduling an appointment. They claim they were initially allowed to wait but were later informed that an appointment was necessary. This miscommunication and inconvenience could lead to dissatisfaction among customers. It is essential for the salon to have clear and consistent policies regarding appointments to avoid such situations in the future.

To conclude, Serena Nails Place has several strengths such as their ability to accommodate same-day appointments, the quality of their nail services, a clean and friendly atmosphere, and positive online reviews. However, there are also weaknesses that need improvement, including better communication between technicians and customers, addressing any pain or discomfort experienced during services, consistency and training among staff members, and clear policies regarding appointments. By addressing these areas, Serena Nails Place can further enhance their strengths and provide a better overall experience for their customers.

Best TL Reviews

I called around 10:30am to ask for a same day appointment and they were able to book me for 11:30. I love how my nails ended up. I got a fill and a broken nail fixed and I was charged $43. The lady who helped me wasn't that friendly, but she did an amazing job. She took her time and reshaped them for me without hesitation when I told her I thought they were too square and wanted more of a coffin shape. My only complaint would be that she peeled off the acrylic from the broken nail and it hurt. And that she had a headphone in her ear and I don't think heard me when I asked for a coffin shape and wanted matte because I had to have her change the shape and had to remind her I wanted matte when she pulled out the glossy top coat. Overall I am happy and will definitely come back.

Jenny does my nails and toes and eyebrows, I've been going to her since I was referred by my daughter. She shapes them just the way I like them to be. The place is clean and a friendly atmosphere.

It's very peaceful and relaxing the chairs are comfortable.

I came here on Yelp/Google reviews. I kinda was nervous to stop due to the neighborhood but felt totally safe and sound when I got there. I came in for nail fill, pedicure and wax. Tom worked on my nails and he was awesome/quick! Enjoyed my pedicure as well. I give the highest recommendation. I'm glad I made an appt for prompter service. Everyone is great and very nice. Awesome place and will return.

Literally the most uncomfortable and painful fill I've ever experienced. I'm not sure if he put some sort of chemical on my hands or if he had some sort of chemical on his hands but it was VERY PAINFUL. It felt like a chemical burn on my fingertips and under my nails. Never coming here again.

The ladies here are always nice. I have yet to have any complains but it is suggested to call in, ahead of time to make an appointment. They get busy quick :)

I went in there on Saturday June 28 I went to a new guy that works there i usually go to the guy that sits all the way in the back

Well i showed the guy a picture of what I want and ask him if he could do it he says yes and I got something totally different he just went and did his own thing and cut my finger 2 times and top it off my nails look so bad one of them is cricket honestly I love the old crew better they took their time they actually listen to you I will not go back here

Worst nail place ever !!! I came in with my boyfriend and told her one mani and she asked for who . And I said my boyfriend and she gave us a weird look she said ok One person ahead . So we sit down and wait about 20 minutes only for the nail lady to tell us sorry that we need to schedule an appointment. We said no thank you and walked out . Never again .