US NAILS

+1 704-878-8819

1032 Crossroads Dr, Statesville, NC 28625 United States of America

Open Today: -

Quick Facts About US NAILS

US NAILS is a nail salon that has received a mix of positive and negative comments from customers. In order to evaluate the strengths and weaknesses of the salon, we will analyze each comment and consider the overall customer experience.

Starting with the positive comments, one customer mentioned being very happy with their acrylic nails. They also appreciated the design and felt that the price they paid was reasonable. This comment highlights the salon's ability to provide high-quality nail services and fulfill customer requests. Another customer also commented positively about their new set of nails, expressing their love for them. This indicates that the salon is capable of delivering satisfactory results to customers.

Several customers praised the salon for its friendly staff and fast service. They mentioned that their nails were left beautiful and that they had a good experience overall. These comments suggest that the salon has a pleasant and efficient environment, with staff members who are attentive and skilled. This is a strength, as it demonstrates a commitment to customer satisfaction and efficiency.

Another positive comment highlighted the excellent pedicure experience at US NAILS. The customer described it as amazing and complimented the staff on their ability to do exactly what was requested. This signifies that the salon excels in providing pedicure services and has professionals who listen to and fulfill customer preferences.

One customer expressed their strong recommendation for US NAILS, emphasizing their satisfaction with the results and the salon's cleanliness. They mentioned that they had been looking for a good salon for a long time and finally found one they plan to continue visiting. This comment demonstrates that the salon has built a loyal customer base by consistently delivering high-quality service and maintaining a clean environment.

Now let's address the negative comments. One customer was dissatisfied with the speed of their pedicure service, mentioning that it was completed in only 21 minutes. While they did not have their nails painted, they felt that the overall rush made them uncomfortable. This indicates a weakness in the salon's ability to properly allocate time for services and ensure that customers feel catered to, even with a scheduled appointment.

Another negative comment referred to a poor experience after a prom nail appointment. The customer's daughter's nails cracked, the gel polish peeled off, and one of the nails broke within four days. When they returned to get it fixed, they were charged extra. This complaint raises concerns about the salon's nail product quality and their willingness to rectify issues without additional charges. This reflects poorly on the salon's customer service and the durability of their nail services, highlighting a significant weakness.

Another dissatisfied customer mentioned a misleading pricing issue. They called ahead, confirmed the services and prices multiple times, but were charged a higher amount when they went to pick up their daughters. The customer felt the salon was dishonest and uncooperative when they tried to discuss the matter. This experience highlights a major weakness regarding transparency in pricing and customer communication, which can erode trust and lead to negative word-of-mouth.

In addition, one customer mentioned that their nails started cracking and chipping just three days after getting them done. This further supports concerns about the salon's product quality and durability, indicating a significant weakness that needs to be addressed.

In summary, US NAILS has strengths in delivering high-quality nail services, fulfilling customer requests, providing efficient and friendly service, and creating a welcoming and clean environment. However, weaknesses include concerns about rushing services, poor product durability, lack of transparency in pricing, and unsatisfactory customer service. These areas need improvement in order to ensure a consistently positive customer experience.

Best TL Reviews

I have had a full acrylic set with a design and paid 75, I was very happy with the nails. I have also had a fill in for that set with a design and paid 45 but some of my nails did snap off (I have heard this isn’t uncommon) and they were as gentle as they could be when taking off the acrylic nails. When I had my nails taken off, I also got a gel manicure on my natural nail with no design and paid 45. I have only been to this nail salon 3 times but I have been happy after every visit. I definitely recommend going here!

Did a great job on a new set of nails. Love them.

I came here twice first time was a full set of nails and second time was a fill in, and both times was a good experience. Friendly staff, fast and left my nails beautiful. I recommend US Nails.

I have been going to this place for years but the last time I had a pedicure she was done in 21 minutes. I did not have them painted so I know that would take a little bit of time but I feel like they are rushing even though I had an appointment will not be going back

Today was my 1st visit and I was very impressed. The pedicure was AMAZING... And she done a great job on my nails, she done exactly what I asked for... This is my new Nail Salon... I would recommend them to anyone...

If I could give this nail salon more than 5 starts I would!! I have been looking for a good salon in the area for quite some time and a friend recommended I go to US Nails. After my third visit, I can honestly say I’ll be coming here for a long time! The environment is welcoming and very clean. Each time I’ve gotten a manicure/pedicure I’ve been very pleased with the results and the SNS lasted a long time! I 100% recommend US Nails!

My daughter went to get her nails done here for prom! And four days later it looked like she had the nails for weeks! They were cracked down the middle, gel polish had peeled off and one thumb nail broke! We go back to get it fixed and they charge her for the repair! Will not use them again!

Only reason I put 1 star is because 0 isn't a choice. My 16 and 13 year old daughters went to get their nails done and they also took a friend. My wife called to see if they needed an appt and what the cost was. She was very specific about tue services the girls needed and double checked the price (because we know how their price "changes") We were assured it would be $50 per girl. When my wife checked them in before running a few errands she checked the price for a THIRD time. We pulled up to get them and the lady was locking the door as they were coming out and as soon as they got in the car they told me that they were charged $80. I walked back up to the door and they would talk to me. Kept saying "I'm sorry we're closed" We waited until Monday when they reopened and went back for them to say I'm sorry that's what you all agreed to. BEWARE OF THIS PLACE. MAYBE CONSIDER GETTING A DANG INVOICE FIRST. I will be spreading the word to anyone that will listen amd also the BBB and all Social Media Outlets.

ALSO, today is Tuesday 3 days after getting their nails done and 2 nails are cracking and chipping. HORRIBLE SERVICE, CUSTOMER SERVICE, AND PRODUCT