Willie's Chop Shop

+1 315-761-4108

412 Main St, Sylvan Beach, NY 13157 United States of America

Open Today:

Quick Facts About Willie's Chop Shop

Willie's Chop Shop place has several strengths that contribute to its positive reputation. The first strength is the welcoming and friendly staff. Customers feel at home and well taken care of, which enhances their overall experience. The attentive service provided by the staff also stands out, even during a period of being short-staffed. Customers appreciate the prompt seating, drink orders, and food delivery.

Another strength of Willie's Chop Shop is the quality of their food and drinks. The rum runner and Sweet Tea Vodka are praised for their taste and reasonable prices. The menu offers a good variety of options, and the dishes are described as delicious and flavorful. The poutine fries, in particular, are highlighted as amazing. The acoustic vocalist who performs during dinner also adds to the enjoyable atmosphere.

The atmosphere of the restaurant is also a strength. The motorcycle-themed decor appeals to fans of motorcycles and creates an interesting and visually appealing environment. The dining area and restrooms are clean, maintaining a pleasant ambiance.

However, there are some weaknesses that should be addressed. One recurring issue is the lack of attentive service from the hostess. Guests have reported waiting to be seated, despite the restaurant being relatively empty. The hostess either needs to be more attentive or reconsidered as a necessary position.

Some customers have also experienced issues with the quality of certain dishes. The nachos and taco shells have been described as overcooked and falling apart. This suggests that there may be inconsistencies in the preparation of certain menu items that need to be addressed to maintain a high standard.

Additionally, there have been instances of slow service and lack of knowledge from some servers. While the majority of customers have had positive experiences, it is important to ensure that all staff members are trained and knowledgeable about the menu and offerings to provide consistent and excellent service.

Another weakness highlighted in a review is the overuse of salt in some dishes. Finding the right balance of seasoning is crucial to ensure that the flavors of the food are not overpowering and can be enjoyed by all customers. Inconsistent preparation of certain components, such as overcooked bacon and lackluster slaw, also detracts from the overall dining experience.

Finally, one review mentions frozen or pre-cut fries instead of the expected hand-cut fries. Maintaining consistency and quality in all aspects of the food preparation is vital to meet customer expectations.

In conclusion, while Willie's Chop Shop has many strengths, such as welcoming and attentive staff, delicious food and drinks, and a visually appealing atmosphere, there are areas that need improvement. These include the lack of attentiveness from the hostess, inconsistencies in the preparation of certain dishes, slow service, and lack of knowledge from some servers. Adhering to consistent quality standards across all aspects of the dining experience will help ensure that Willie's Chop Shop remains a top choice for customers.

Best TL Reviews

I was driving through town on Monday looking for a place to stop and was pleased to see Willie’s was open since no where else in town is. The staff were extremely welcoming and made you feel right at home. I had a rum runner which was one of the best I’ve ever had and the tacos were to die for. Overall great experience and I would recommend to anyone looking for a place to eat or drink.

Wow, delish! There was a sign when we entered saying that they were short-staffed, thanking people for their patience, but you'd never tell from the service. We were seated promptly and offered a few seating options. Then Ted came right over and greeted us with menus and asked for a drink order. I was so excited that they carry Sweet Tea Vodka and very reasonably priced at $5. The menu isn't huge, which I liked, and there were plenty of great options. I got the Fat Boy and my husband had the Tire Shredder burger, after we started with 1/2 order of poutine. So glad we got the half order because it was plentiful and freaking amazing. The food was awesome, and delivered at the perfect time. Ted checked on us and the food was fast so they did a fantastic job of covering whatever shortage in staff they had. A really talented acoustic vocalist played the best songs during dinner and I can't wait to go back to try the tacos!

The only improvement I would make would be more bathrooms. There's one, and brisket and braces don't mix, lol. I didn't want to hold up the room brushing my teeth, but everything was wonderful!

Pros:Great atmosphere. Plenty to look at especially if you're a fan of motorcycles. Friendly waitress who provided great service and was attentive . Food was good but not great. Syracuse game was on the tv. Clean dining area and restrooms.

Cons: Hostess was no where to be found as my party of 4 and another couple waited to be seated. It was relatively empty inside. When she finally peaked her head around the corner after 5 minutes or so she told us to sit where we would like. Hostess should be more attentive or not have one at all. I ordered the nachos and while I appreciate their attempt to make the tortilla chips fresh , they failed. Overcooked/borderline burnt and over the top oily. I love a good crisp oily chip but some of the chips were dripping grease. My wife ordered the tacos. The shells fell apart and were also overcooked. She made a taco salad and enjoyed it otherwise.

I would love to say I would come back to this place. I wanted to love it so much. But if I was in the area again I would probably look elsewhere for good eats.

Well, our server was nice, a younger female. It took about 10 minutes to be greeted.. and the place wasn’t busy. Unfortunately there wasn’t a “bartender” working, on a Saturday, at 6:30PM, which is odd.. so the drinks took around 15-20 minutes. Great scenery because we were sat by the open bar area. We ordered the poutine fries. The queso was cold, fries were undercooked and raw. The serving plates that were brought out had food on them still. I’ll be honest, I was not happy. The entree came out, grilled chicken wrap with fries and a burger. Entree’s were good, no issues. They comped a beer and the appetizer that we didn’t eat. So it was decent mitigation of the experience, but probably not somewhere we’d go again.

Fast becoming our favorite destination in Sylvan Beach. Good food, great atmosphere, with entertainment. I like that they have sidewalk seating with large openings in the front of the building that enables guests to see and listen to the entertainment in the main dining room.

If you feel like trying something that is a little different than what you might be used to, and has incredible flavor, I recommend the Utica Burger with greens. In fact, I find it torturous right now to be writing this review while thinking about that juicy burger on a warm bun with melted cheese and incredibly flavorful Utica Greens. Add a pint of cold Utica Club and you have a meal that any man or (really cool woman) will love the first time and crave later on.

Great food, the first time we went there the service was excellent. The second time the waitress didn't know what was on tap, didn't know what was on the menu, didn't come back to check on it table, we ended you grabbing another server to bring our check and cash is out. Would recommend if you like smoked meat and food in general. Ask to be sat in Pat's area he's good!

My girlfriend and I stopped in here for the first time today. Service was a bit slow, but the atmosphere and the food were awesome. She ordered the Buffalo Chicken flat bread and got the Brisket flat bread (which was delicious), I had the Road King and Willy's Poutine. The Brisket all together was some of the best I have had in CNY. We will definitely be back.

I've heard great things, so we stopped in while down for some beach volleyball. My wife's burger and fries had too much salt. I had the Fatboy, the bacon was over cooked, the smoked meats were OK and the house slaw, was the worst I've had in all my years. My son had the same sandwich and he said the same thing about the slaw. The aged cheddar? Seemed like bag pre-shredded cheese, not what I expected from this place. The hand cut fries, left something to be desired. I thought they would be true hand cut, which they were not. I'm not even certain they weren't frozen hand cut fries. Maybe it was an off night??